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Director Desktop Support Manager Jobs in Virginia

Manage endpoint devices using enterprise endpoint management tools. * Perform patching, security ... supporting Windows-based desktop environments. * Strong knowledge of: * Microsoft Windows

... support team, including task assignment, performance monitoring, and resource management. • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals ...

About the Role As a Desktop Support Specialist, you'll be an essential part of Kinsale's growing ... You'll work hands-on with hardware, software, and device management - troubleshooting issues ...

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... Ability to prioritize competing requests and manage urgent situations effectively. * Ability to ...

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... Ability to prioritize competing requests and manage urgent situations effectively. * Ability to ...

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... The candidate will be responsible for direct desk-side support for the customer, troubleshooting ...

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... The candidate will be responsible for direct desk-side support for the customer, troubleshooting ...

Desktop Support Technician

Norfolk, VA · On-site

$24 - $26.50/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... The candidate will be responsible for direct desk-side support to the customer, troubleshooting and ...

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... The candidate will be responsible for direct desk-side support to the customer, troubleshooting and ...

Desktop Support Technician

Norfolk, VA · On-site

$24 - $26.50/hr

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team ... The candidate will be responsible for direct desk-side support to the customer, troubleshooting and ...

Use remote management to assist end users who are working offsite. * Imaging of new PCs & clients ... Set up & support of cellular devices for end users. * Inventory control of patch cables, video ...

Time-management skills and the ability to establish reasonable and attainable deadlines for ... As an IT PC Refresh Support Tech, you will: Installation and support of endpoint software ...

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Showing results 41-60

Director Desktop Support Manager information

What is the difference between Director Desktop Support Manager vs Desktop Support Supervisor?

AspectDirector Desktop Support ManagerDesktop Support Supervisor
ResponsibilitiesOversees multiple support teams, develops strategies, manages budgets, and aligns support services with organizational goals.Supervises daily support operations, manages support staff, and ensures timely resolution of user issues.
Required CredentialsBachelor’s degree in IT or related field, often with management certifications; extensive experience in desktop support roles.
Work EnvironmentExecutive-level setting, collaborating with senior management, overseeing multiple teams or departments.
Common UsageUsed in large organizations or enterprises with complex support structures.

The main difference between a Director Desktop Support Manager and a Desktop Support Supervisor lies in scope and responsibilities. The director focuses on strategic planning, budget management, and overseeing multiple teams, while the supervisor handles daily operations and team supervision. Both roles require relevant IT experience and leadership skills, but the director's role is more strategic and organizational.

What does a director desktop support manager do?

A Director Desktop Support Manager oversees the planning, coordination, and management of desktop support teams that provide technical assistance to end-users. They develop support strategies, ensure service quality, manage budgets, and collaborate with other IT departments to maintain efficient technology operations. Strong leadership, technical knowledge, and experience with support tools like ticketing systems are essential for this role.

What cities in Virginia are hiring for Director Desktop Support Manager jobs?

Cities in Virginia with the most Director Desktop Support Manager job openings:

Desktop Support Analyst II

Richmond, VA • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees

$27 - $34/hr

Temporary

Posted 20 days ago


Job description

Overview

We are seeking a Desktop Support Specialist II to provide advanced technical support for end-user computing environments. This role supports desktops, laptops, printers, collaboration technologies, software applications, and network connectivity. The ideal candidate will have strong troubleshooting skills, experience with endpoint management tools, and a customer-focused approach to IT support.

Key Responsibilities

Technical Support

  • Troubleshoot and resolve hardware, software, operating system, printer, and network connectivity issues.
  • Provide onsite and remote support for end users and business operations.
  • Deploy, configure, maintain, and replace desktops, laptops, peripherals, and software applications.
  • Manage endpoint devices using enterprise endpoint management tools.
  • Perform patching, security updates, vulnerability remediation, and system maintenance.
  • Support meeting room, audiovisual, and collaboration technologies.
  • Assist with technology rollouts, upgrades, migrations, and deployments.
  • Document incidents, service requests, troubleshooting steps, and technical solutions.
  • Collaborate with infrastructure, security, and engineering teams to resolve complex issues.
  • Analyze recurring issues and recommend long-term solutions and process improvements.

Operations & Service Delivery

  • Manage and prioritize incidents and service requests to meet service level expectations.
  • Maintain hardware and software inventories and assist with asset lifecycle management.
  • Support enterprise technology projects and operational initiatives.
  • Contribute to knowledge sharing, team training, and documentation efforts.
  • Participate in on-call and after-hours support as needed.


Required Qualifications

  • Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience.
  • 5+ years of experience supporting Windows-based desktop environments.
  • Strong knowledge of:
  • Microsoft Windows
  • Microsoft 365
  • Active Directory and Entra ID
  • TCP/IP, DNS, DHCP, and VPN technologies
  • Endpoint management and device deployment tools
  • Hardware and software troubleshooting
  • Experience supporting printers, peripherals, and collaboration tools.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • CompTIA A+ or similar industry certifications.
  • Microsoft desktop, endpoint management, or cloud certifications.
  • Experience with PowerShell scripting and automation.
  • Exposure to ITSM platforms, endpoint security tools, and asset management systems.



Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948