Director Default Management Jobs (NOW HIRING)

Job Profile
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Home Lending Credit Director within PNC's Risk Management organization, you will be located within PNC's footprint.
The Home Lending Credit Director is the senior executive responsible for the strategy, performance, governance, and risk management of PNC's residential real estate credit business. This includes mortgage, home equity, appraisal, residential construction, and condominium lending through the entire lifecycle of credit management. The role supports sound risk-taking by developing and assessing business strategies, policy changes, new products, external loan sales, securitizations, and portfolio performance. This position partners with first- and second-line stakeholders to ensure mortgage and home equity strategies and processes remain aligned with PNC’s credit risk appetite, regulatory expectations, client experience, investor requirements, and evolving industry and economic conditions. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. Job DescriptionKey Responsibilities

• Lead independent development, review and challenge of mortgage and home equity credit strategies, including proposed changes to underwriting standards, credit policy, risk procedures, portfolio guardrails, and monitoring expectations.  Responsible for these activities through the loan cycle covering originations, underwriting, servicing, account management, collections, default management, foreclosure, loss mitigation, charge-off, liquidation, and recovery.
• Partner with the Credit Director for the Asset Management Group to design and monitor Home Lending credit strategies and processes for High Net Worth clients.
• Assess external loan sale and securitization activities, including whole-loan sales, private-label securitizations, investor eligibility requirements, salability considerations, repurchase exposure, credit quality implications, and alignment with applicable PNC policy.
• Provide strategic risk assessment for new product development and product expansion initiatives, including evaluation of target customer segments, underwriting criteria, collateral requirements, expected performance, operational readiness, controls, and risk appetite alignment across Retail and in partnership with the Asset Management Credit Director.
• Monitor industry, regulatory, housing market, and economic trends and translate those insights into recommendations for updates to existing PNC mortgage and home equity strategies, policies, procedures, risk limits, and monitoring frameworks.
• Evaluate portfolio trends and emerging risks, including credit quality, delinquency, collateral values, geographic concentrations, loan-to-value movement, borrower capacity, non-saleability risk, loss severity, and changes in economic conditions.
• Challenge business cases and initiative proposals to ensure risk/reward tradeoffs are well understood, key assumptions are supported, controls are defined, success metrics are measurable, and escalation thresholds are established.
• Partner with Product, Credit Policy, Capital Markets, Servicing, Default Management, Legal, Compliance, Finance, Model Risk, Enterprise Risk Management, and Asset Management to ensure comprehensive risk identification and coordinated governance.
• Prepare executive-level risk commentary, governance materials, and recommendations for senior management and relevant committees, including clear articulation of key risks, mitigating actions, open challenges, and required decisions.
• Support examination, audit, and issue management activities by providing subject matter expertise on mortgage and home equity credit risk, policy expectations, control design, and lifecycle risk management practices.

Areas of Focus

• Strategic initiatives: Develop and review business strategies, growth plans, acquisition or integration activity, channel expansion, and changes that may alter the risk profile of mortgage or home equity portfolios.  Drive line of business partners to desired outcomes.
• Loan sales and securitizations: Assess credit, operational, investor, regulatory, reporting, and policy considerations associated with loans originated for sale, securitization, or balance sheet retention.
• New product development: Evaluate proposed product structures, eligibility criteria, customer impacts, collateral risk, profitability requirements, operational execution, controls, and post-launch monitoring.
• High Net Worth Client Lending: Partner with the Asset Management Credit Director to evaluate credit policies, procedures, and processes for enhancement opportunities to serve High Net Worth Clients.
• Policy and governance: Recommend updates to PNC policy and procedures based on performance trends, regulatory expectations, investor requirements, market shifts, and internal review findings.
• Lifecycle risk management: Review practices and outcomes across originations, servicing, default, foreclosure, liquidation, recovery, and loss recognition to ensure risks are identified, measured, monitored, and escalated.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAnalytical Thinking, Commercial Real Estate, Competitive Advantages, Consumer Lending, Credit Risk Management, Data Analytics, Decision Making, Financial Operations, Portfolio Risk, Risk Appetite CompetenciesAnalytical Thinking, Credit Risk, Operational Functions, Portfolio Management - 1, Quantitative Techniques, Risk Management Policies and Procedures Work ExperienceRoles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Language Assessments No Required or Preferred Language Assessments Pay Transparency Base Salary: $143,000.00 – $297,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 08/25/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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