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Director Cx Operations Jobs in Oregon (NOW HIRING)

... operations * Help customers see where AI is taking their business, not just what's available today * Represent Cresta at external events as a credible voice in AI and CX transformation Strategic ...

Bilingual Customer Experience Specialist

OR · On-site +1

$17 - $22/hr

Overview The Customer Experience (CX) team sits at the center of Instacart's support ecosystem ... We partner closely with cross-functional teams across Product, Engineering, and Operations to ...

Who We're Looking For - Reporting to the Director, Retention Marketing , we are seeking a Senior ... CX, Legal, Analytics, eCommerce, and Technology teams to ensure campaigns launch on time and meet ...

... across CX, Brand, Operations, and HR domains. * Demonstrate a proven ability to originate ... direct focus or leadership in the Manufacturing sectors. * Consistent track record of leading ...

In this role, you will gain direct, high-profile visibility with senior FP&A, Operations, and CX leadership within a massive, high-growth technology segment. You will have the unique opportunity to ...

Customer Experience Representative

Oregon City, OR · On-site

$17 - $23.25/hr

Success in this role requires product expertise, sound judgment, operational accuracy, emotional ... media direct messages, web forms, and other supported channels. * Own customer inquiries from ...

Customer Experience Rep (Seasonal)

Oregon City, OR · On-site

$17 - $23.25/hr

Success in this role requires product expertise, sound judgment, operational accuracy, emotional ... media direct messages, web forms, and other supported channels. * Own customer inquiries from ...

Showing results 21-34

Director Cx Operations information

What is a Director CX Operations?

A Director of Cx (Customer Experience) Operations is a senior leader responsible for overseeing and optimizing the entire customer experience journey within an organization. They develop strategies, manage teams, and implement processes to ensure that customers have positive, seamless interactions at every touchpoint. This role often involves collaborating with multiple departments, analyzing customer feedback, and driving initiatives to improve satisfaction and loyalty. Directors of Cx Operations play a key role in shaping company policies and ensuring that customer-centric values are embedded in the organization’s culture.

What are the key skills and qualifications needed to thrive as a Director CX Operations?

To thrive as a Director of CX Operations, you need expertise in customer experience strategy, process improvement, analytics, and typically a bachelor’s or master’s degree in business or a related field. Familiarity with CX platforms like Salesforce, CRM systems, customer feedback tools, and relevant certifications such as CCXP are common requirements. Leadership, cross-functional collaboration, and strong communication are critical soft skills for driving team performance and stakeholder alignment. These skills and qualifications ensure the delivery of seamless customer experiences, operational efficiency, and long-term business growth.

How does a Director CX Operations typically collaborate with other departments to enhance the overall customer experience?

A Director of CX Operations often works closely with teams such as marketing, product development, sales, and IT to ensure a seamless and consistent customer journey. This role involves leading cross-functional meetings, sharing customer insights, and aligning operational strategies with broader business goals. By fostering open communication and leveraging data-driven feedback, the Director helps other departments understand customer pain points and opportunities for improvement. Effective collaboration is key to implementing initiatives that drive customer satisfaction and loyalty.

What cities in Oregon are hiring for Director Cx Operations jobs?

Cities in Oregon with the most Director Cx Operations job openings:

Infographic showing various Director Cx Operations job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Enterprise Sales Leader - Technology and Telecommunications

OR • On-site, Remote

Qualtrics
5 - 10K employees

Full-time

Posted 8 days ago


Job description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Enterprise Sales Leader - Technology and Telecommunications

Why We Have This Role

Qualtrics empowers leading Technology and Telecommunications brands to transform frontline operations, customer loyalty, and brand perception through data-driven insights. We enable enterprise organizations to make high-impact decisions by leveraging our Experience Management platform and AI capabilities across locations, digital channels, and supply chains. We are seeking a seasoned North America Enterprise Sales Leader for Technology and Telecommunications to drive net-new logo acquisition and commercial growth within this critical vertical.

How You'll Find Success

  • Drive aggressive ARR growth across top-tier Technology and Telecommunications accounts leveraging SaaS and Generative AI offerings.
  • Formulate and execute tailored vertical go-to-market strategies targeting key decision-makers across CX, Brand, Operations, and HR domains.
  • Demonstrate a proven ability to originate, negotiate, and close complex, multi-year, seven-figure enterprise land-and-expand deals.
  • Cultivate a high-performing enterprise sales culture rooted in value-based selling, strategic account mapping, and executive engagement.
  • Exhibit deep commercial acumen across modern SaaS deal structures, pricing models, and competitive positioning within the Technology and Telecommunications sector.

How You'll Grow

  • Scale high-visibility enterprise GTM initiatives with executive exposure that directly shape the growth of our Technology and Telecommunications vertical.
  • Serve as a key domain thought partner, translating emerging Technology and Telecommunications market trends into actionable platform solutions.

Things You'll Do

  • Lead and coach a team of 4-6 Enterprise Sales Leaders and 20+ Account Executives focused exclusively in the Technology and Telecommunications sector.
  • Guide reps on complex, solution-oriented sales cycles, executive pitch development, pipeline generation, and precise sales forecasting.
  • Act as an executive sponsor on major strategic opportunities, maintaining relationships with C-level stakeholders at target accounts.
  • Drive rigorous pipeline management and deal-closing strategies to ensure consistent quarterly revenue execution and market penetration.
  • Collaborate cross-functionally with Solution Engineers, Product Management, and Marketing to tailor GTM plays for Technology and Telecommunications nuances.

What We're Looking For On Your Resume

  • 10-15+ years of enterprise SaaS sales and commercial leadership experience, with direct focus or leadership in the Technology and Telecommunications sectors.
  • Consistent track record of leading second-line or high-impact sales teams to exceed multi-million dollar new-business quotas.
  • Proven ability to close high-ticket, seven-figure software transactions with complex, matrixed enterprise buyers.
  • Bachelor's or advanced degree in business, technology, or a related field.
  • Exceptional communication, executive presentation, and consultative storytelling capabilities.

What You Should Know About This Team

  • We maintain a high-octane, results-driven culture focused on aggressive market expansion and sales excellence.
  • Winning major enterprise brands and delivering clear, measurable business value are core to our team's identity.
  • The operating environment is fast-paced and dynamic, demanding strong strategic focus and relentless prioritization.
  • Innovation, continuous learning, and sharing best practices across the vertical team are highly encouraged and expected.

Our Team's Favorite Perks and Benefits

  • Opportunity to shape the go-to-market strategy for enterprise-defining Technology and Telecommunications partnerships.
  • Work with a world-class team driving innovation in experience management and Generative AI.
  • Competitive compensation, uncapped earning potential, and strategic career advancement opportunities.
  • Hybrid work model designed to foster impactful collaboration alongside flexible remote work capabilities.

The Qualtrics Hybrid Work Model: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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