Director Cx Design Jobs (NOW HIRING)

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time.

Key Responsibilities:

• Leadership, Strategy, & Technical Roadmap Development
• Set and drive the technical direction for the Data Enablement & Platforms team within Customer Experience Operations, with accountability for platform scalability, reliability, and compliant workflows across the enterprise.
• Collaborate with the Data Enablement & Platforms CX Lead to create value-focused roadmaps, defined to launch and enhance the technical capabilities to deliver the team's ambition.
• Own budget and resource allocation, making investment decisions across capabilities and teams to maximize impact and long-term value.
• Translate product roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
• Ensure technical and product decisions support regulated content governance, aligning with security policies, data controls and medical, legal and regulatory processes
• Lead and develop Technical Leads, reinforcing clear decision rights, accountability, and performance expectations for: Centralized data mastering for HCP, HCO, payer, patient, and product data Data stewardship activities across data master domains Standardized customer, payer, and patient data products Partner with leadership on workforce planning, capability development, and evolution of the operating model as capabilities mature Manage vendor partners, ensuring clear accountability, quality delivery and alignment to objectives
• Cross-Functional Technical Leadership
• Act as the primary technical point of accountability for data master domains, partner with enterprise capability leads, architects, security, and data teams to ensure compliance with organizational standards and regulatory expectations.
• Work closely with tech leads, capability owners, development teams, and adjacent platform teams to coordinate roadmap dependencies, integrations, and architectural decisions across data master and management platforms and other downstream systems.
• Represent the technical architecture, platforms, and delivery considerations of Data Enablement & Platform team in domain, cross-team, and enterprise capability forums to drive alignment and resolve dependencies.
• Lead resolution of cross-team issues affecting Data Enablement & Platform performance or adoption.
• Collaborate with CX Data Tech Leads and Enterprise Data & AI Global Capability Owners to align on shared data infrastructure, integration standards, and AI/ML enablement – ensuring consistency across analytics platforms and driving coordinated delivery across Customer Analytics & Insights and Advanced Analytics & Optimization teams.

Required Knowledge, Skills, and Abilities

Technical Skills

• Deep understanding of enterprise data and platform architecture, cloud-based data services, and modern engineering frameworks that enable scalable, reusable data solutions.
• Proven experience designing and configuring secure, reliable, and compliant data platforms that operate at enterprise scale within pharmaceutical and healthcare industries.
• Strong knowledge of data integration patterns, APIs, and data product architectures that support governed data flow across upstream sources and downstream consumption layers.
• Experience designing and evolving enterprise data enablement solutions, including shared data services, data mastering, and analytics-ready data products, with clear implications for governance, quality, and reuse.
• Experience evolving MDM platforms as enterprise products, including roadmap evolution, consumer onboarding, and ongoing alignment with internal domain owners and vendor partners to maintain master data integrity.
• Strong understanding of identity resolution strategies (e.g., survivorship rules and cross-domain linkage trade-offs) and experience embedding consent and preference management into mastering workflows.
• Ability to lead data stewardship operations end-to-end—driving exception management, governance adherence, and consistent execution across domains.
• Experience working within Agile product development teams and product operating models.
• Solid understanding of security, privacy, and regulatory requirements as they relate to enterprise data management, access controls, and compliant data usage.
• Demonstrated technical program leadership across multi-team, multi-vendor data initiatives, coordinating dependencies and delivery to achieve high-quality, on-time outcomes.
• Ability to design and oversee compliant technical operations for data platforms, including reliability, support, business continuity, and managed service models.
• Experience leading and developing a high-performing team, including resource planning, performance management, and talent development to support evolving business needs.

Business Skills

• Strategic Storytelling - ability to craft purposeful, compelling narratives that make sense of change, inspire action, and align people around a shared direction
• Cross functional Matrix Collaboration - ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success.
• Customer Journey Understanding - ability to see customer's end-to-end experience clearly, anticipate needs across touchpoints, and make practical decisions that improve journey and outcomes.
• Outside In Thinking - ability to view problems, opportunities and decisions from customer, market or external stakeholder perspective and leverage external best practice to better shape solutions and strategy
• Critical Thinking - ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forward-looking judgments that improve decisions.
• Business Acumen - ability to understand how value is truly created – financially, operationally, for customers and to use this insight to make decisions that drive meaningful business outcomes
• Contracting and Managing Trade-Off - ability to negotiate clear agreements on scope and deliverables with the ability to make decisions when resources, priorities and outcomes compete -weigh options, impacts and risks across

Required/Preferred Education and Licenses Qualifications:

Bachelor's degree in computer science, engineering, information systems, or related technical field. 10+ years of experience after Bachelor's degree (or 8+ years of experience after Master's degree) in data engineering, technical architecture, or enterprise platform delivery management. 3+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or other roles involving managing a team of developers. 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions. Demonstrated experience designing and delivering enterprise-scale digital platforms such as enterprise data platforms supporting master data, reference data, and analytics-ready datasets Experience guiding technical architecture within complex, matrixed, global organizations. Experience using Agile and Product Operating Model principles to drive alignment, autonomy, and outcome-focused delivery. Proven ability to lead and mentor engineering teams and technical leaders.

Preferred / Additional Qualifications:

Advanced degree in computer science, engineering, or related field preferred. Experience in pharmaceutical or healthcare industries preferred. Experience partnering closely with product leadership in a product-based operating model. Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements:

10-20% travel will be required.