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Director Customer Support Jobs in Lancaster, SC (NOW HIRING)

Ametek

Director, Operations

Fort Mill, SC · On-site

Establish operational priorities that support customer requirements, revenue objectives, and ... Direct execution of all activities required to meet shipment, fulfillment, and revenue targets.

Home Depot

Store Support

Rock Hill, SC · On-site

$12.50 - $15.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lancaster, SC · On-site

$12.75 - $16/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lancaster, SC · On-site

$12.75 - $16/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rock Hill, SC · On-site

$12.50 - $15.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Broad River Retail, LLC

Director, Marketing

Fort Mill, SC · On-site

$120 - $190/hr

Our team is guided by five core values: integrity, personal excellence, customer satisfaction ... Support the Vice President of Marketing, Communications & Community Outreach in the development and ...

Infojini Inc

Support Technician

Rock Hill, SC · On-site

Direct Client REQUIRED SKILLS: Proficiency configuring and troubleshooting Windows operating ... customer service skills ABILITY TO DRIVE AND TRAVEL TO SATELLITE CENTERS IN INDIAN LAND SC AND ...

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All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Lancaster, SC

Director Customer Support information

See Lancaster, SC salary details

$33.3K

$105.2K

$167.6K

How much do director customer support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director customer support in Lancaster, SC is $105,190.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $125,800.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Lancaster, SC?

The most popular types of Customer Support jobs in Lancaster, SC are:

What are popular job titles related to Director Customer Support jobs in Lancaster, SC?

For Director Customer Support jobs in Lancaster, SC, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Lancaster, SC look for?

The top searched job categories for Director Customer Support jobs in Lancaster, SC are:

What cities near Lancaster, SC are hiring for Director Customer Support jobs?

Cities near Lancaster, SC with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Lancaster, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $105,190 per year, or $50.6 per hour.

Director of Customer Support

HC Forklift America Corp

Rock Hill, SC

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Job Title: Director of Customer Support
Department: Customer Care
Reports To: VP of Operations
Job Type: Full-Time | Onsite | Salaried Exempt
Location: Rock Hill, SC 29730
Position Summary
The Customer Support Director is the executive responsible for designing and executing customer care strategies to drive satisfaction, loyalty, and operational efficiency. The Customer Care team is comprised of professionals that support our customers and dealers with Technical Support, Warranty Administration, Fleet Administration, National Account Support, and Technical Training. The Customer Care Director is also the executive sponsor for development and implementation of systems and processes that directly support customer and dealer support.
Key Responsibilities
  • Maintain and develop customer service team to support customer expectations.
    • Support National Service Manager in hiring Service Representatives and providing needed training.
    • Support National Service Manager obtaining resources such as tools and testers.
    • Work with Parts General Manager to provide take-off parts when required.
    • Provide oversight of returned equipment and needed repairs.
  • Leads escalations for dealer network regarding warranty, service, and repair of products.
    • Works with National Service Manager and factory liaison to get appropriate resources to solve technical issues.
    • Reviews dealer support issues and cases
    • Works with other Hangcha businesses leaders to leverage product expertise or to provide enhanced focus or approvals.
  • Reviews and provide final approval for all warranty claims
    • Review and approve/reject labor and parts for each claim
    • Provide determination of Hangcha policy to disputed claims
    • Directs RMA and inspection for defective parts
    • Works with Engineering and Quality for factory analysis over failure trends and engineering defects.
    • Provides reporting and KPI’s for warranty trends
  • Creates and Maintains Hangcha Warranty Policies and certificates
    • Work with HCFA President to define policy goals
    • Integrate policies into Salesforce master data
    • Publish warranty policy updates to HCFA and dealer stakeholders
  • Provide oversight and support for National Account Fleet Management
    • Work with GM of National Accounts to provide enhanced support for National Accounts.
    • Review of contracts and statement of work for National Account Fleet Management.
    • Implement amp; Manage Fleet Management programs
    • Review Fleet Management Invoices and approve vendor invoices.
    • Participate in National Account Customer Calls.
  • Provide oversight and support for Technical Training
    • Oversight of technical content and schedules
    • Oversight of dealer communications and programs
    • Work with leadership to provide tooling and resources.
    • Provide training opportunities with Hangcha companies and divisions.
  • Leads Salesforce data strategy and execution
    • Dealer Onboarding and Set up
    • Unit Profiles amp; Registrations
    • Warranty Terms amp; Extended Warranties
    • Geographic and Regions
    • Dealer Labor Rate Management
    • Warranty Claim Processes
    • System reporting and KPI output
    • Develop and implement Knowledge Base amp; AI Support Bot
Required Qualifications
  • Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field
  • 8–12+ years of progressive experience in customer care, technical support, service operations, or warranty management
  • 5+ years of leadership experience managing multi-functional teams (e.g., technical support, warranty, training, or field service)
  • Experience in material handling equipment, heavy equipment, or industrial manufacturing industries
  • Proven experience leading customer service strategy and driving improvements in customer satisfaction, retention, and operational efficiency
  • Strong background in warranty administration, claims adjudication, and policy development
  • Experience working with dealer or distributor networks, including escalation management and partner support
  • Demonstrated success managing cross-functional initiatives with Engineering, Quality, Sales, and Operations teams
  • Hands-on experience with CRM systems (preferably Salesforce), including data strategy, reporting, and process optimization
  • Strong analytical skills with experience developing KPIs, dashboards, and performance metrics
  • Excellent communication and executive-level presentation skills, with the ability to influence stakeholders across all levels
  • Experience managing budgets, vendor relationships, and service-related contracts
  • Ability to travel as needed to support dealers, customers, and internal operations
Preferred Qualifications
  • Deep knowledge of warranty systems, RMA processes, and failure analysis workflows
  • Hands-on technical experience with SAP S/4 HANA ERP system, Salesforce CRM system, OMS, WMS
  • Experience implementing or managing AI-driven support tools, knowledge bases, or customer self-service platforms
  • Familiarity with fleet management programs and national account support structures
  • Lean, Six Sigma, or other process improvement certification
  • Experience leading technical training programs or service education initiatives
  • Strong understanding of parts and service operations, including inventory coordination and field support tooling
  • Experience working with global teams or international manufacturers
Compensation amp; Benefits
  • Salary Range: (Open to potential increase based on experience and qualifications)
  • Benefits Include:
    • Medical, Dental, and Vision insurance
    • 401(k) with company match
    • Paid Time Off (PTO) and Paid Holidays
    • Employee Assistance Program (EAP)
Additional Information
This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.

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