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Director Customer Success Oracle Jobs (NOW HIRING)

Infor

Director, Customer Success

Director, Customer Success Department: SaaS Employment Type: Full Time Location: US-Remote ... Experience with enterprise ERP platforms such as Infor, Oracle, SAP, or Workday. * Experience ...

Infor

Senior Director, Customer Success

Atlanta, GA · On-site

Senior Director, Customer Success Department: SaaS Employment Type: Full Time Location: Atlanta ... Experience with enterprise ERP platforms such as Infor, Oracle, SAP, or Workday. * Experience ...

Reveal

Director, Customer Success

Chicago, IL

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

Penske

Director - Customer Success

Reading, PA

The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key ...

Penske

Director - Customer Success

Reading, PA · On-site

The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key ...

Penske

Director - Customer Success

Reading, PA · On-site

The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

StarRez

Director, Customer Success

OR · On-site +1

The Role We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we ...

Versaterm

Director, Customer Success

OR · On-site +1

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

MasterCard

Director, Customer Success

Purchase, NY · On-site

The Director of Customer Success for Small and Medium Enterprise is a key leadership role responsible for the health, retention, and growth of a defined customer segment within Mastercard's SME ...

Husky Injection Molding Systems Ltd.

The Director of Customer Success commits to the accomplishment of the sub-territory P&L financials and year-over-year growth while ensuring customers realize the full value of their Husky products ...

New

Exol

Director, Customer Success

The Director of Customer Success will lead a team of three Customer Success Experts supporting Exol's B2B, D2C, and Transportation customer segments. This leader will partner closely with Executive ...

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Director Customer Success Oracle information

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$38.5K

$121.4K

$179K

How much do director customer success oracle jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director customer success oracle in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a director of customer success at Oracle do?

A Director of Customer Success at Oracle leads teams focused on ensuring customers achieve their desired outcomes using Oracle products and services. They develop strategies to improve customer satisfaction, retention, and growth, working closely with clients to understand their business needs and challenges. This role also involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term business value for both Oracle and its customers. Additionally, Directors of Customer Success analyze customer feedback and data to implement process improvements and optimize the customer journey.

How does a director of customer success at Oracle typically collaborate with sales and product teams to enhance client satisfaction?

As a Director of Customer Success at Oracle, you will work closely with both sales and product teams to ensure a seamless customer experience. This typically involves joining strategic account meetings, sharing client feedback with product teams to influence roadmap decisions, and partnering with sales on renewal and upsell opportunities. Effective collaboration ensures alignment on customer goals, accelerates problem resolution, and helps drive long-term client retention. Regular cross-functional meetings and transparent communication are key to this collaborative approach.

What are the key skills and qualifications needed to thrive as a director of customer success at Oracle, and why are they important?

To thrive as a Director of Customer Success at Oracle, you need extensive experience in customer relationship management, deep knowledge of SaaS/cloud solutions, and a relevant bachelor's or master's degree. Familiarity with CRM platforms like Oracle CX, Salesforce, and customer analytics tools, as well as certifications in project management or cloud technologies, are typically required. Outstanding leadership, strategic thinking, and communication skills distinguish top performers in this role. These capabilities are vital for ensuring customer retention, driving business growth, and aligning customer outcomes with Oracle’s solutions.

What are popular job titles related to Director Customer Success Oracle jobs?

For Director Customer Success Oracle jobs, the most frequently searched job titles are:

Infographic showing various Director Customer Success Oracle job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Customer Success

Remote

Infor
10K+ employees
Learn more about Inforexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Director, Customer Success
Department: SaaS
Employment Type: Full Time
Location: US-Remote
Description
The Director of Customer Success is responsible for leading a team of 6-8 Customer Success Executives (CSEs), supporting our clients in Discrete Manufacturing: Industrial, Automotive, Aerospace & Defense and Construction & Engineering. This role drives customer retention & expansion, by ensuring adoption of high-value features and modules that drive to the outcomes that the customer is aiming to achieve.
This position partners cross-functionally with Sales, Finance, Services, Support, Product, and Infor SLT/ELT to drive predictable renewal outcomes, customer success planning, expansion opportunity identification, and cloud & AI transformation initiatives. The role requires strong mentoring, operational discipline, executive presence, forecasting rigor, and deep customer relationship management capabilities.
A Typical Day in the Life Includes:
  • Coach and develop a team of Customer Success Executives (CSEs) focused on customer retention, expansion opportunity identification, forecasting accuracy, and customer value realization
  • Drive consistent execution of customer success methodologies, including Success Plans, Executive Business Reviews (EBRs), book of business inspection methodologies, renewal forecasting, account planning, and risk mitigation strategies.
  • Partner with Sales, Finance, Professional Services, Support, Product, and Solution Consulting teams to resolve customer risks, accelerate adoption, identify expansion opportunities, and improve customer business outcomes.

Basic Qualifications:
  • Experience in Customer Success & Account Management with Strategic / Enterprise accounts.
  • Experience leading or managing customer-facing teams in an account management practice.
  • Day-to-day experience using AI to advance on CS needs, speed up analysis and achievement of customer outcomes
  • Experience with renewal forecasting, customer retention strategies, and executive stakeholder management.

Preferred Qualifications:
  • Experience with enterprise ERP platforms such as Infor, Oracle, SAP, or Workday.
  • Experience working with agentic-AI companies preferred
  • Understanding of customer lifecycle management, renewal operations, and expansion opportunity development.

Apply