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Director Customer Success Management Parade Jobs

Surge AI

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be the primary point of contact for ... Drive client relationship management by maintaining strong connections, ensuring satisfaction ...

Neara

Director, Customer Success Operations

New York, NY · On-site

$180K - $220K/yr

Director, Customer Success Operations As Neara scales globally, we are investing in the operational ... Define and embed project management and customer engagement best practices across the Customer ...

DOT Compliance Services

Customer Success Manager

Executive Partnership & Relationship Management: Build and nurture multi-threaded relationships ... Director level). Conduct structured Executive Business Reviews (EBRs) aligned with customer ...

Brady

Customer Success Manager

Charlotte, NC · On-site

Escalation Management * Serve as the primary point of contact for escalated issues, coordinating with internal teams to address and resolve customer concerns promptly. * Proactively identify ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

Our customers operate in highly regulated environments where strong governance, risk management ... About the Role We're looking for a Customer Success Manager who combines industry expertise ...

Tektronix

Manager, Customer Success

Pittsburgh, PA

The role operates as a player coach, balancing direct leadership of team performance with ... management across accounts Operational Excellence & Process Discipline Own and reinforce Customer ...

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Director Customer Success Management Parade information

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$38.5K

$121.4K

$179K

How much do director customer success management parade jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director customer success management parade in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Director Customer Success Management Parade jobs?

For Director Customer Success Management Parade jobs, the most frequently searched job titles are:

Sr Mgr, Customer Success Mgmt

Philadelphia, PA • On-site, Remote

ServiceNow
IT Services • 5 - 10K employees
Learn more about ServiceNowexternal

Full-time

Posted 17 days ago

ServiceNow rating

8.3

Company rating: 8.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Sr Mgr, Customer Success Mgmt
About the Role
The Team Lead Customer Success Manager serves as the strategic bridge between account-level consultants and organizational leadership. This role aligns multiple customer programs or business units under a unified framework that translates corporate objectives into actionable account strategies. You'll own overall portfolio performance, mentor Technical CSMs, and partnering & overseeing cross-functional optimization of the REs within your BoB. Ensuring consistent execution of customer strategies that drive adoption, retention, and expansion.
Key Responsibilities
  • Own regional ARR planning and attainment. Align capacity, resources, and account plans to targets; run cadence reviews and intervene early to protect growth and retention.
  • Standardize EBR narratives, proof-of-value metrics, and portfolio KSOs to demonstrate business impact.
  • Establish and enforce portfolio-level risk playbooks. Chair recurring risk reviews, surface systemic patterns, and coordinate cross-functional mitigations.
  • Run regional Voice of Customer cadences. Aggregate requests into prioritized product asks, coordinate betas or lighthouse initiatives, and close feedback loops with customers and Product teams.
  • Reviews standards across accounts. Ensure reusable, secure performance patterns that accelerate time-to-value.
  • Set the enablement agenda for the team. Establish proficiency baselines, curate deep-dives with Product, and guarantee expert coverage for strategic engagements.
  • Operationalize security best practices and standardize network design reviews across the portfolio, driving adoption of scalable, resilient architectures.
  • Scale vertical frameworks and tailor strategies to regulatory or industry needs (OT, Healthcare, Public Sector, etc.).
  • Own onboarding standards, playbooks, and operating rhythms. Measure adoption of best practices and continuously iterate for scale.
  • Model ethical decision-making and hold teams accountable to balanced customer and organizational outcomes.
  • Cultivate a learning culture. Run retros and experiments, build skills roadmaps, and institutionalize knowledge sharing to improve outcomes quarter over quarter.

Qualifications
  • 10+ years in Customer Success, Account Management, or Consulting within B2B SaaS, Consulting, Technical Pre- or Post-Sales Engineering, Development, Solution Development or Product Management.
  • Proven track record managing multi-account portfolios and leading CS teams in a technical or cybersecurity environment.
  • Strong understanding of customer lifecycle management, risk mitigation, and value realization methodologies.
  • Demonstrated ability to translate business objectives into operational plans and measurable outcomes.
  • Bachelor's degree in IT, Computer Science, or related discipline (required); advanced degree or equivalent experience preferred.
  • Preferred Attributes
  • Strategic systems thinker who thrives on cross-functional alignment.
  • Exceptional communication and executive presentation skills.
  • Data-driven decision-maker with an eye for scalable process design.
  • Empathetic leader committed to developing people and uplifting team capability.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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