Edmond, OK · On-site
$40K - $65K/yr
... directed by management, including claim submission, follow-up and overall communication Ensures ... Excellent customer service skills, including telephone and listening skills Good leadership ...
Quick apply
Edmond, OK · On-site
$40K - $65K/yr
... directed by management, including claim submission, follow-up and overall communication Ensures ... Excellent customer service skills, including telephone and listening skills Good leadership ...
Edmond, OK · On-site
$40K - $50K/yr
... directed by management, including claim submission, follow-up and overall communication Ensures ... Excellent customer service skills, including telephone and listening skills Good leadership ...
Quick apply
Edmond, OK · On-site
$40K - $50K/yr
... directed by management, including claim submission, follow-up and overall communication Ensures ... Excellent customer service skills, including telephone and listening skills Good leadership ...
$13.50 - $18.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$13.50 - $18.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$11.50 - $15.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$11.50 - $15.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Edmond, OK · On-site
$13 - $18/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Edmond, OK · On-site
$13 - $18/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$11.50 - $15.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$11.50 - $15.75/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$13.50 - $18.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
$13.50 - $18.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Edmond, OK · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Edmond, OK · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
The Village, OK · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
The Village, OK · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Newcastle, OK · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Newcastle, OK · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Yukon, OK · On-site
$12 - $16/hr
Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused ... Additional duties as directed by owners/manager Other requirements: * Clean Background * Pass Drug ...
Quick apply
Yukon, OK · On-site
$12 - $16/hr
Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused ... Additional duties as directed by owners/manager Other requirements: * Clean Background * Pass Drug ...
Oklahoma City, OK · On-site
$13.20 - $13.50/hr
Exceptional Service * Greet customers with a friendly and helpful attitude, assisting them with ... Directing customers to parking areas or parking spaces, using hand signals or flashlights as ...
Oklahoma City, OK · On-site
$13.20 - $13.50/hr
Exceptional Service * Greet customers with a friendly and helpful attitude, assisting them with ... Directing customers to parking areas or parking spaces, using hand signals or flashlights as ...
$13.20 - $13.50/hr
Exceptional Service * Greet customers with a friendly and helpful attitude, assisting them with ... Directing customers to parking areas or parking spaces, using hand signals or flashlights as ...
$13.20 - $13.50/hr
Exceptional Service * Greet customers with a friendly and helpful attitude, assisting them with ... Directing customers to parking areas or parking spaces, using hand signals or flashlights as ...
Norman, OK · On-site
$10/hr
... and direct such matters to the appropriate person or department. * Provide clerical and ... Interpersonal and customer service skills. * Analytical and problem-solving skills. * Multitasking ...
Norman, OK · On-site
$10/hr
... and direct such matters to the appropriate person or department. * Provide clerical and ... Interpersonal and customer service skills. * Analytical and problem-solving skills. * Multitasking ...
$13.20 - $13.50/hr
Exceptional Service * Greet customers with a friendly and helpful attitude, assisting them with ... Directing customers to parking areas or parking spaces, using hand signals or flashlights as ...
Quick apply
$13.20 - $13.50/hr
Exceptional Service * Greet customers with a friendly and helpful attitude, assisting them with ... Directing customers to parking areas or parking spaces, using hand signals or flashlights as ...
Yukon, OK · On-site
$12 - $16/hr
Additional duties as directed by owners/manager Other requirements: * Clean Background * Pass Drug ... service for our customers. Here at 1-800-Plumber +Air, we have a Win/Win/Win model. First and ...
Yukon, OK · On-site
$12 - $16/hr
Additional duties as directed by owners/manager Other requirements: * Clean Background * Pass Drug ... service for our customers. Here at 1-800-Plumber +Air, we have a Win/Win/Win model. First and ...
Norman, OK · On-site
$22.30/hr
... and direct such matters to the appropriate person or department. * Provide clerical and ... Interpersonal and customer service skills. * Analytical and problem-solving skills. * Multitasking ...
Norman, OK · On-site
$22.30/hr
... and direct such matters to the appropriate person or department. * Provide clerical and ... Interpersonal and customer service skills. * Analytical and problem-solving skills. * Multitasking ...
Norman, OK · On-site
$10 - $22.30/hr
... and direct such matters to the appropriate person or department. * Provide clerical and ... Interpersonal and customer service skills. * Analytical and problem-solving skills. * Multitasking ...
Norman, OK · On-site
$10 - $22.30/hr
... and direct such matters to the appropriate person or department. * Provide clerical and ... Interpersonal and customer service skills. * Analytical and problem-solving skills. * Multitasking ...
Chickasha, OK · On-site
Direct and coordinate productivity through a continuous improvement approach to maintaining a cost-efficient operation and a high standard of service to customers and on time delivery. Principle ...
Chickasha, OK · On-site
Direct and coordinate productivity through a continuous improvement approach to maintaining a cost-efficient operation and a high standard of service to customers and on time delivery. Principle ...
$14.75 - $20.25/hr
Providing exceptional customer service to patrons at all times * Special projects including ... Greeting and directing guests in the Civic Center Music Hall Lobby * Assisting guests with special ...
$14.75 - $20.25/hr
Providing exceptional customer service to patrons at all times * Special projects including ... Greeting and directing guests in the Civic Center Music Hall Lobby * Assisting guests with special ...
$33.6K - $45.9K
6% of jobs
$45.9K - $58.2K
2% of jobs
$58.2K - $70.5K
4% of jobs
$81.9K is the 25th percentile. Wages below this are outliers.
$70.5K - $82.8K
14% of jobs
$82.8K - $95.1K
16% of jobs
The median wage is $105K / yr.
$95.1K - $107.5K
10% of jobs
$107.5K - $119.8K
18% of jobs
$124.2K is the 75th percentile. Wages above this are outliers.
$119.8K - $132.1K
15% of jobs
$132.1K - $144.4K
6% of jobs
$144.4K - $156.7K
4% of jobs
$156.7K - $169K
5% of jobs
$33.6K
$106.1K
$169K
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
$40K - $65K/yr
Full-time
Medical, Dental, Vision, Life, PTO
Posted 9 days ago
SUMMARY
*Only candidates with P&C insurance license & experience will be considered for this position.
Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.
Annual Base Salary Based on Experience
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supports Producers/Agents in developing new best practices & trainings
Analyzes and compares current exposures and develops renewal or new business specifications for clients
Quote & Remarket new and existing commercial policies
Reviews and summarizes insurance options and prepares proposals
Finalizes proposals and presentations in coordination with Producers/Agents
Binds insurance coverage and prepares binders and/or delegate certificates issuance
Reviews policies for accuracy and review contracts
Prepares summaries and/or schedules of coverage for clients;
Reviews client billing history, responds to billing inquiries, corrects discrepancies, and contacts client on receivable collections
Participates in the claims process as directed by management, including claim submission, follow-up and overall communication
Ensures that all needed policy documentation is signed and completed by monthly audits
Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producers/Agents
Meets with clients as needed or directed by Management, Producers/Agents
Engages in optimal and appropriate usage of applicable agency management systems;
Other duties as assigned.
*Only candidates with P&C insurance experience will be considered for this position.
EDUCATION / EXPERIENCE
*Only candidates with P&C license & insurance experience will be considered for this position.
Associates degree or equivalent combination of education and experience
2+ years related insurance experience; Valid insurance licenses in P&C and Life.
Commercial License is a plus.
Must continue to meet Continuing Education requirements for license renewal
Encouraged to complete Career Path requirements as communicated by supervisor
SKILLS
Excellent oral and written communication skills
Ability to work within a team and to foster teamwork
Excellent customer service skills, including telephone and listening skills
Good leadership, problem solving and time management skills
Proficient in Microsoft Office Suite
Proficient in Agency Management Systems
Varde Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.
Sourced by ZipRecruiter
Insurance services
1 - 10 Employees
Edmond, OK, US
2018
