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Director Customer Service Operation Jobs (NOW HIRING)

QXO

Director, Customer Experience

Atlanta, GA · On-site

... Director to enterprise CX leadership * Reinforce QXO's values and SQSCP framework in every customer ... Operations leadership * Experience establishing service standards, KPIs, and governance models

Clear Demand

Director - Customer Success Operations

AR · Remote

Job Summary: We're looking for a highly organized, operationally minded leader to step into the Director, Customer Success Operations role. This is a newly created position at the intersection of ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

... Director to enterprise CX leadership * Reinforce QXO's values and SQSCP framework in every customer ... Operations leadership * Experience establishing service standards, KPIs, and governance models

Thomson Reuters

Director, Customer Trust

New York, NY · On-site

Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to ... To ensure we can do that, we seek talented, qualified employees in all our operations around the ...

MasterCard

Director, Customer Success

Purchase, NY · On-site

The Director of Customer Success for Small and Medium Enterprise is a key leadership role ... Operations, Finance, and Support teams to ensure smooth onboarding, billing accuracy, and service ...

Adobe

Director, Customer Value

Mclean, VA · On-site

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...

Adobe

Director, Customer Value

Manhattan, NY · On-site

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...

Amplify

Operational Execution: Translate high-level company objectives into actionable operational plans ... Act as the "Voice of the Customer" internally to influence product roadmap and service improvements.

Koch Industries

Director, Customer Success

Lisle, IL · On-site

$160K - $200K/yr

... Service, and Program Management. Through proactive risk management, disciplined execution, and ... Anticipate customer and operational risks, establish mitigation plans, and ensure appropriate ...

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How much do director customer service operation jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director customer service operation in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

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Director, Customer Office Operations

Sunnyvale, CA

Proofpoint
See more jobs at Proofpointexternal

Full-time

Re-posted 21 days ago

Key responsibilities

  • Analyze operational challenges and develop practical, scalable recommendations that improve Customer Office effectiveness.

  • Lead high-impact initiatives spanning Customer Success, Renewals, Support, Services, Product, Sales, and other partner organizations.

  • Manage key Customer Office operating cadences, leadership reviews, and execution rhythms to improve organizational alignment.

Proofpoint rating

9.7

Company rating: 9.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

The Director, Customer OfficeOperations,is a strategic execution leader responsible for improving operational effectiveness across the Customer Office. Working closely with Customer Office leadership, this roleidentifiescomplex business challenges, develops practical solutions, and drives execution across high-priority customer and business initiatives.

Success in this role requires a consulting-oriented mindset, combining structured problem-solving, analytical rigor, executive communication, and operational leadership. The ideal candidate thrives in ambiguous environments, influences across organizational boundaries, and translates strategy into measurable business outcomes through disciplined execution and continuous improvement.

YourDay-to-Day

Solve Complex Business Problems

  • Analyze operational challenges and develop practical, scalable recommendations that improve Customer Office effectiveness.

  • Build and enhance operating mechanisms, governance processes, dashboards, and reporting that improve visibility and execution.

  • Identifyopportunities to streamline workflows,leverageautomation, and improve organizational performance.

  • Develop executive-ready analyses, business reviews, and recommendations that support informed decision-making.

Lead Cross-Functional Execution

  • Lead high-impact initiatives spanning Customer Success, Renewals, Support, Services, Product, Sales, and other partner organizations.

  • Drive accountability for customer recovery plans, executive commitments, and strategic initiatives by ensuring clear ownership, priorities, and follow-through.

  • Remove execution barriers, proactively manage risks, and accelerate delivery of business outcomes.

  • Influence stakeholders at all levels to achieve alignment and drive results without direct authority.

Enable Customer Office Leadership

  • Manage key Customer Office operating cadences, leadership reviews, and execution rhythms that improve organizational alignment.

  • Support executive engagement activities for at-risk and escalated customers by coordinating follow-through, tracking commitments, and monitoring outcomes.

  • Surface emerging risks, trends, and operational insights to support leadership decision-making.

  • Foster a culture of accountability, operational excellence, and continuous improvement across the Customer Office.

What You Bring to the Team

Required Qualifications

  • 6-10 years of experience in management consulting, business operations, strategy & operations, program management, or related disciplines.

  • Prior customer-facing experience within Customer Success, Professional Services, Account Management, Sales, Consulting, or similar functions.

  • Demonstrated success leading complex cross-functional initiatives involving senior executive stakeholders.

  • Strong structured problem-solving, analytical, and critical thinking capabilities with the ability to translate complex business challenges into actionable recommendations.

  • Proven ability to influence across organizations, build alignment, and drive execution without direct authority.

  • Experience developing executive presentations, business reviews, dashboards, KPIs, and operational reporting.

  • Outstanding written and verbal communication skills withstrongexecutive presence.

  • Advancedproficiencyin Microsoft PowerPoint, Excel, and collaboration/project management tools.

Preferred Qualifications

  • Experience with a leading management consulting firm (e.g., McKinsey, Bain, BCG, Deloitte, EY-Parthenon, Kearney, Accenture Strategy, or equivalent).

  • Experience supporting executive leadership teams or business operations organizations.

  • Experience improving operating models, governance mechanisms, business management systems, or organizational effectiveness.

  • Experience leading customer recovery initiatives, executive customer engagement programs, or complex customer escalations.

  • Background in SaaS, cybersecurity, or enterprisesoftware.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

  • Competitive compensation

  • Comprehensive benefits

  • Career success on your terms

  • Flexible work environment

  • Annual wellness and community outreach days

  • Always on recognition for your contributions

  • Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 200,300.00 - 293,810.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 167,300.00 - 245,355.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 152,900.00 - 224,235.00 USD

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