Director Creative Operations Jobs in Phoenix, AZ

Event ProducerThis is a hybrid role that works 3 days per week in office on average. Applicants must be based in/near Phoenix to be considered for this role.  We're PRA, the leading destination management company (DMC) with 45+ years of experience across 32+ states and 100+ destinations.We believe destinations have power-and our people unlock its magic. We push past boundaries to transform ideas into business event experiences that connect, inspire, and endure. If you're curious, bold, and ready to build standout experiences, you'll find your place here. Primary ResponsibilitiesResponsible for the logistical management and operational execution of client events and programsServes as the primary contact for the client during the pre-planning and operation of the client's program post-sale and ensures the expectations of the client are exceeded to promote client satisfaction and account retentionMeets with Sales team to go through details of a client's program and serves as primary client contact once event has been contractedManages program changes during pre-planning and on-site, negotiating and up-sellingResponsible for managing the expected gross margin for the event once contractedOrders, confirms and re-confirms all suppliers, develops relationships with supplier/partners, negotiates and contracts terms-of-service and price including, but not limited to service expectation levels, guarantees, cancellation, billing information, directions, etc.Ensures deposits for program have been received as contracted and billing is completedDetermines Field Staff work assignments, based on program schedule and staffing needsPrepares and distributes trip sheets and any other relevant program information and direction for Field StaffParticipates in recruiting and training Field StaffCoordinates and processes all Field Staff paperwork involving compensation including timesheets, expense reports, and pay rate change formsMaintains inventory of field staff uniforms and materials and coordinates purchases of additional uniforms and equipment as requiredCompletion of all program production paperwork, such as trip sheets, check requests, service agreements, invoicing, job costing, expense reports, etc.Assists Experience Designers with program development according to specifications of clientManages cost preparation, program summaries, deposit invoices, service agreements, and related correspondenceResponsible for forwarding any necessary program information to hotel and venue representatives to ensure seamless coordination with venue operationsConducts pre-con meetings with client/hotel to review all details of the program as confirmedKeeps Regional and Global Sales Managers fully informed of all opportunities and program changes and takes prompt corrective action where necessary to ensure successful delivery of client objectives QualificationsBachelor's degree, or equivalent relevant experience3 years of experience in overseeing the execution of corporate meetings, client events, and other complex programs. DMC, corporate incentive travel, hospitality or related experience highly preferredAbility to manage operations functions and effectively supervise and direct Field StaffExcellent interpersonal and communication skills with a diverse group of clients, supplier partners, coworkers and employeesAbility to read, analyze and interpret client proposal requirements, contracts, financial reports and other legal documentsAbility to effectively present information and respond to questions from clients, supplier partners and hoteliersAbility to multitask and work on multiple programs with different deadlinesMust be able to work well with all levels of management and staff, hoteliers and venue staff, clients and supplier partnersWorking knowledge of attractions, hotels, parks, venues and supplier partners in the local area and ability to locate and vet new venues and supplier partnersMust be able to work flexible hours including weekends, evenings and holidaysSome travel required to support region and PRA system as needed Benefits package includes Medical, Dental, and Vision insurance, Company-sponsored Life Insurance and Short/Long Term Disability Insurance, 401(k) with Match, Parental Leave, Cell Phone and Home Internet Stipends, Paid Vacation, Sick Leave, and Holidays, Pet Insurance, Flexible Spending Accounts, and other optional benefit coverages.  Ready to discover where next begins?PRA offers you room to grow, create, and step confidently into your next era.When you join PRA, you'll have the opportunity for a creative, energetic, and inspiring career in sales, creative, operations, production and moreOur ServicesActivations * Experiential Marketing * Event Strategy * Experience Design * Interactive Installations * Themed Events & Décor * Adventures & Excursions * Dining & Culinary Experiences * Entertainment & Performances * ESG & Social Impact Integration * Team Building & CSR * Transportation & Logistics * Meeting Management * AV Management * Content & Messaging * Content Design & Production * Demo Experiences * Theatrical Design & Delivery