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Director Chipotle Customer Service Jobs (NOW HIRING)

SmartRent

Director, Customer Service

Phoenix, AZ · On-site

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

nmlp

Customer Service Director

Russellville, AR

Customer Service Director Taber Extrusions is a diverse manufacturer of extruded aluminum products with a successful history of over 50 years. Currently, Taber is seeking a Customer Service Director ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

Reser's

Director, Customer Service

Beaverton, OR · On-site

Director- Customer Service FLSA Status: Exempt Location: Corporate Job Family: Customer Service Reports to: Vice President- Supply Chain Career Track/Level: M5 Job Summary: The Customer Service ...

MRINetwork Jobs

Director Customer Service

Chicago, IL · On-site

The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...

Mactac

Director, Customer Service

Stow, OH

The Director, Customer Service is responsible for transforming the Mactac Customer Service organization into a strategic, enterprisewide competitive advantage. This role will build the systems ...

New

Chipotle

Service Leader

Erie, PA

$15.50 - $20.25/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

CHIPOTLE

Service Leader

Waterford, MI · On-site

$16.25 - $21.25/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

Chipotle

Service Leader

Nashville, TN

$15.50 - $20.25/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

Chipotle

Service Leader

Philadelphia, PA

$16.25 - $21.25/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

Chipotle

Service Leader

Beavercreek, OH

$15.50 - $20.50/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

Chipotle

Service Leader

Orlando, FL

$15 - $19.50/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

CHIPOTLE

Service Leader

Coraopolis, PA · On-site

$15.25 - $20/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

CHIPOTLE

Service Leader

Royal Palm Beach, FL · On-site

$15 - $19.75/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

CHIPOTLE

Service Leader

Green, OH · On-site

$15.25 - $20/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

Chipotle

Service Leader

Wayne, PA

$14.50 - $19/hr

Chipotle has always done things differently, both in and out of our restaurants. We are changing ... THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ...

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Director Chipotle Customer Service information

See salary details

$39K

$123.3K

$196.5K

How much do director chipotle customer service jobs pay per year?

As of Aug 27, 2026, the average yearly pay for director chipotle customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Chipotle Customer Service vs Customer Service Manager?

AspectDirector Chipotle Customer ServiceCustomer Service Manager
CredentialsExperience in hospitality/food service, leadership skillsSimilar experience, often with supervisory or team lead background
Work EnvironmentOversees multiple locations or departments, strategic focusManages daily customer service operations at a specific location
Industry UsageCommon in large restaurant chains like ChipotleFound in various retail and food service settings

The main difference is that the Director Chipotle Customer Service focuses on strategic oversight and leadership across multiple locations, while the Customer Service Manager handles daily operations at a single site. The director role involves higher-level planning and coordination, whereas the manager is more hands-on with staff and customer interactions.

What cities are hiring for Director Chipotle Customer Service jobs?

Cities with the most Director Chipotle Customer Service job openings:

What are the most commonly searched types of Chipotle Customer Service jobs?

The most popular types of Chipotle Customer Service jobs are:

What states have the most Director Chipotle Customer Service jobs?

States with the most job openings for Director Chipotle Customer Service jobs include:

Director Chipotle Customer Service jobs near you

Director, Customer Service

Phoenix, AZ • On-site

SmartRent
IT Services • 51 - 200 employees
Learn more about SmartRentexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
Job Description
The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for leading diverse teams across the US as well as offshore in India, managing both direct and indirect customer interactions. The Director guides a team of Managers, Supervisors and their respective agent teams to deliver exceptional customer experiences for residents and property managers using the company's products and software. By driving strategic planning, analyzing performance metrics, and fostering cross-functional collaboration, the Director ensures the department's continued success and growth while maintaining high customer satisfaction. Lastly, this is a hybrid role based out of our Scottsdale, AZ headquarters.
Responsibilities
Strategic Leadership:
  • Develop and execute a comprehensive strategy for the Customer Support department to align with company goals.
  • Establish long-term initiatives to enhance customer service quality and efficiency.
  • Collaborate with executive leadership to ensure department objectives support organizational priorities.
  • Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting.

Department Oversight:
  • Supervise the performance of all Customer Service Managers and their teams, ensuring operational excellence.
  • Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high standards of service.
  • Analyze performance data to identify trends, challenges, and opportunities for improvement.

Cross-Functional Collaboration:
  • Partner with teams across the company such as Product, Engineering, and Account Management to provide seamless customer support.
  • Represent the Customer Support department in organizational projects, advocating for customer-centric solutions.

Performance Management:
  • Conduct regular performance reviews with Managers, offering constructive feedback and development opportunities.
  • Set performance benchmarks and accountability measures across the department.
  • Recognize outstanding achievements while addressing areas for improvement.

Escalation Management.
  • Act as the final escalation point for complex or high-priority issues.
  • Ensure swift, effective resolutions to the escalated cases while maintaining customer satisfaction.

Process Improvement:
  • Design and implement standardized policies and procedures to optimize support operations.
  • Drive continuous process improvement initiatives and ensure successful adoption across teams.
  • Stay informed of industry trends and integrate relevant best practices into department strategies.

Training and Development:
  • Oversee training programs to ensure staff are equipped with the necessary skills and knowledge.
  • Foster a culture of continuous learning, growth, and professional development.

Reporting and Communication:
  • Provide regular updates on departmental performance, achievements, and challenges to senior leadership.
  • Deliver actionable insights and recommendations to support organizational decision-making.

Additional Responsibilities:
  • Set and direct division goals and objectives.
  • Manage multiple complex projects and programs effectively.
  • Develop and administer a comprehensive division budget.
  • Analyze complex problems and achieve resolution.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships.

Required Qualifications
  • Bachelor's degree in Business, Communication, Management, or Information Technology (IT) or related field with six (6) years related experience in customer service management or customer service supervisory roles OR
  • Associates degree in Business, Communication, Management, or Information Technology (IT) or related field with eight (8) years related experience in customer service management or customer service supervisory roles.
  • Proven track record of managing large, diverse teams in call center environments and achieving departmental success.
  • Experience managing outsourced/offshore customer service vendor relationships, including SLA management, quality assurance, and performance reporting.
  • Strong leadership, team management, and interpersonal communication skills.
  • Strategic planning and analytical expertise with a results-oriented mindset.
  • Proficiency with customer support tools and software (i.e. CRMs, workforce management, and QA tools)
  • Excellent problem-solving and decision-making capabilities.
  • Experience with Intercom is a plus, demonstrating the ability to optimize customer support workflows and leverage technology for improved service delivery.

#LI-Hybrid
We Put Our Employees First
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75-100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
You'll fit right in if you:
  • Do the hard work and go out of your way to deliver excellence
  • Own outcomes and learn from your mistakes
  • Are a collaborative and supportive team player-win or lose, you lift others up
  • Value authenticity, diverse perspectives, and inclusion in the workplace
  • Have a passion for smart tech and the real estate industry

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