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Director Ascential Jobs (NOW HIRING)

Ascential Technologies

Project Manager

Blaine, MN · On-site

$100K - $125K/yr

Utilize the Ascential Production System (APS) to manage the full project lifecycle - planning ... Serves as a secondary customer contact for technical matters, enabling direct engagement with ...

Burke Porter Group

Project Manager

Blaine, MN

$100K - $125K/yr

Utilize the Ascential Production System (APS) to manage the full project lifecycle -- planning ... Serves as a secondary customer contact for technical matters, enabling direct engagement with ...

Ascential Technologies

Production Operator 1

Ham Lake, MN · On-site

$17.25 - $21/hr

Follow production schedules as directed * Collect components and supplies as directed * Assist in the sampling of material * Completes all administrative functions relating to business or regulatory ...

Ascential Technologies

Project Manager

Grand Rapids, MI · On-site

$75K - $90K/yr

Direct experience managing medium-to-large-scale cross-functional programs with a track record of bringing initiatives in on time, within budget, and aligned to business objectives * Understanding of ...

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Infographic showing various Director Ascential job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Service Site Leader

Ascential Technologies

Grand Rapids, MI • On-site

Full-time

Posted 16 days ago

Job description

Positions job title: Service Site Leader
This role requires strong technical competence in transportation test systems or automated industrial machinery, combined with proven leadership capability and a proactive, customer-first approach.
Core Duties and Responsibilities
  • Lead and manage the on-site field service team, including scheduling, performance oversight, and day-to-day team coordination.
  • Serve as the primary Ascential Care point of contact for the customer at the designated site(s), managing the service relationship and ensuring customer expectations are met.
  • Oversee all planned and corrective maintenance activities at the site, ensuring work is completed safely, on time, and to specification.
  • Monitor and manage equipment uptime and availability metrics, proactively addressing recurring issues or downtime trends.
  • Review and approve service reports for accuracy, completeness, and compliance with Ascential Care standards.
  • Coordinate spare parts availability and consumption at site level in collaboration with the Spare Parts CSR and Mission Coordinators.
  • Escalate unresolved technical issues to In-House Engineering or development teams and track resolution.
  • Conduct or facilitate regular service review meetings with the customer and provide performance data and improvement plans.
  • Ensure all team members comply with site-specific health, safety, and environmental requirements.
  • Conduct on-site risk assessments and enforce Ascential Care safety standards at all times.
  • Support the identification and development of team members through coaching, training coordination, and performance feedback.
  • Contribute to commercial activities at the site including contract renewal discussions, scope extensions, and additional service offerings.
  • Identify and report opportunities for equipment upgrades, spare parts packages, and digital service tools such as Ascentialytics.
  • Provide regular site performance reports to the Regional Service Operations Director.
  • Support onboarding of new equipment, products, or services at the customer site.

Travel Requirements
Up to 15% travel required for regional team meetings, customer visits, or cross-site support.
Must maintain a valid drivers license.
Ability to obtain a passport for international travel if required.
Required Qualifications
  • Demonstrated technical expertise in electromechanics, mechatronics, or automated industrial systems, with specific experience in transportation test equipment preferred.
  • Proven experience leading or supervising a technical field service team.
  • Strong customer relationship management skills with the ability to represent Ascential Care professionally at senior customer levels.
  • Ability to analyze equipment performance data and develop corrective action plans.
  • Excellent communication and reporting skills.
  • Experience with PLC and HMI platforms (Allen Bradley, Siemens, or equivalent).
  • Working knowledge of health, safety, and environmental requirements in industrial customer site environments.
  • Proficiency in Microsoft Office suite and CRM/service management platforms.

Preferred Qualifications
In addition to required qualifications:
  • Bachelor's degree or technical diploma in Electrical Engineering, Mechatronics, or related field; equivalent experience accepted.
  • Experience with Salesforce Service Cloud or equivalent field service management platform.
  • Prior experience in a service site leadership or field service management role within industrial automation or transportation test systems.
  • Commercial awareness and experience contributing to service contract negotiations or renewals.
  • Experience delivering performance reporting and presenting to customer management.
  • Familiarity with transportation sector test systems (end-of-line, ADAS, powertrain, or equivalent).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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