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Director Application Support Jobs in Allen, TX (NOW HIRING)

GuideIT, LLC

Clinical Application Support Analyst

Plano, TX · On-site

$80 - $100/hr

ABOUT THE ROLE The Clinical Application Support Analyst is an experienced healthcare professional ... Travel - occasional, as directed * Must be flexible to assigned shift work BENEFITS In addition to ...

Citi

ETL Application Support Analyst

Irving, TX

The Application Support Senior Analyst provides technical and business support for users of Citi ... Has the ability to operate with a limited level of direct supervision. Can exercise independence of ...

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All JobsApplication Support JobsDirector Application Support JobsDirector Application Support Jobs in Allen, TX

Director Application Support information

See Allen, TX salary details

$28.8K

$149.9K

$191.6K

How much do director application support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for director application support in Allen, TX is $149,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,700.00 and $190,700.00 per year, depending on experience, location, and employer.

What does a director of application support do?

A Director of Application Support oversees the teams and processes responsible for maintaining, troubleshooting, and improving software applications within an organization. They ensure that applications run smoothly, address user issues efficiently, and implement best practices for support and upgrades. This role involves collaborating with IT, development, and business units to align application performance with organizational goals, as well as managing budgets, staffing, and vendor relationships related to application support.

What are some common challenges faced by a director of application support, and how can they be effectively managed?

A Director of Application Support often encounters challenges such as balancing resource allocation between urgent incident resolution and long-term system improvements, managing diverse stakeholder expectations, and ensuring the team stays updated with evolving technologies. Effective management involves fostering strong communication channels with business units and IT teams, implementing clear escalation protocols, and investing in ongoing training for team members. Building a proactive culture that emphasizes root cause analysis and continuous service improvement is also key to success in this role.

What are the key skills and qualifications needed to thrive as a director of application support, and why are they important?

To thrive as a Director of Application Support, you need strong leadership abilities, in-depth knowledge of application management, and a relevant degree in computer science or a related field. Familiarity with IT service management frameworks (such as ITIL), ticketing systems, and enterprise software platforms is typically required, along with certifications like ITIL or PMP. Exceptional communication, problem-solving, and stakeholder management skills help build effective teams and foster collaboration across departments. These skills ensure reliable application performance, timely issue resolution, and alignment of IT services with organizational goals.

What job categories do people searching Director Application Support jobs in Allen, TX look for?

The top searched job categories for Director Application Support jobs in Allen, TX are:

What cities near Allen, TX are hiring for Director Application Support jobs?

Cities near Allen, TX with the most Director Application Support job openings:

Director Application Support jobs near you

Application Support Analyst

Business Centric Technology

Irving, TX • On-site

$75K - $85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

If you enjoy solving problems, collaborating with business and technical teams, and making a real impact, this role is for you! The Application Support Analyst will be at the center of critical systems that power retail and distribution operations, ensuring everything runs smoothly while continuously improving processes.


This is direct-hire position (NOT Contract/C2C) located in Irving, TX.


Work onsite Mon - Thu at the Irving, TX office (from home on Fridays_.


COMP: $75k to $85K base salary range


WHAT’S IN IT FOR YOU:

  • Medical, dental, and vision with employer contributions
  • Healthcare FSA & telehealth options
  • Paid vacation, sick leave & holidays
  • Life & AD&D insurance, plus multiple 401(k) plans
  • Ongoing learning and development programs


WHAT YOU’LL BE DOING:

  • Deliver production support for core business applications, including Salesforce, Sterling OMS, BY WMS, Boomi, and related systems.
  • Own and manage production support tickets, investigating, troubleshooting, and resolving issues with a strong focus on user experience
  • Partner closely with business stakeholders to understand issues and deliver practical solutions
  • Collaborate with a global team (onshore + offshore) to track, prioritize, and resolve incidents
  • Ensure all tickets and requests meet SLA commitments while maintaining high-quality documentation
  • Perform root cause analysis and identify opportunities for system and process improvements
  • Escalate complex issues to Level 3 support when needed and follow through to resolution
  • Contribute ideas to improve workflows, reduce recurring issues, and enhance system reliability


WHAT YOU’LL BRING:

  • 3+ years of hands-on application or production support experience
  • Experience supporting retail, distribution, ERP, and/or supply chain systems
  • Salesforce, Sterling OMS, Blue Yonder preferred
  • Strong troubleshooting skills with a structured, analytical approach
  • Experience working with ticketing systems like ServiceNow
  • Ability to manage multiple priorities in a fast-paced environment
  • Clear, professional communication with both technical and non-technical users


APPLY TODAY! CP# 8560

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