Director Ai Operations Jobs in Washington (NOW HIRING)

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Executive Director, AI Infrastructure & Platform Engineering is a senior engineering leadership role responsible for standing up, operating, and continuously improving CVS Health's on-premises AI compute platform. This position owns the physical and platform layers of CVS's Enterprise AI Factory - a frontier-class GPU compute environment running NVIDIA Blackwell systems across a high-throughput RoCE v2 fabric, hosted in co-located data center facilities, with multi-site expansion underway.

Reporting to the Global Head of Infrastructure/AI Operations and Service Delivery, this leader will establish operational baselines across the full infrastructure stack - hardware, network fabric, GPU clusters, storage, and the operating systems and orchestration layers above - and build the Site Reliability Engineering practice that delivers the availability, reliability, and performance that frontier AI workloads demand.

This is a greenfield organizational build. The Executive Director will define the operating model, set the engineering standards, hire and develop the team, and establish the long-term operations capability that will govern CVS's AI infrastructure for years ahead.

• Define and execute the long-range vision and strategy for AI infrastructure and platform engineering, with availability (>99.99%), reliability, and platform performance as the primary measures of success.
• Recruit, hire, develop, and retain a high-performing engineering organization spanning infrastructure, network, platform reliability, observability, security, 24/7 operations, change and release management, and FinOps.
• Establish clear ownership, accountability, and performance expectations across all functional teams; foster a culture of operational excellence, engineering rigor, and continuous improvement.
• Provide executive-level communication to senior leadership on platform status, milestones, risk posture, and strategic initiatives.

• Own the physical layer of the AI compute environment - GPU compute, storage, network fabric, capacity planning, and hardware lifecycle accountability.
• Direct bare-metal Kubernetes and OpenShift operations, including cluster administration, GPU quota governance, infrastructure-as-code adoption, and availability baseline enforcement.
• Govern high-performance network fabric operations - RoCE v2, spine-leaf topology, lossless Ethernet tuning, congestion management, and segmentation.
• Establish and enforce operational baselines across every layer of the stack - hardware, fabric, platform, and workload - with deviations detected, escalated, and resolved within defined SLAs.
• Direct Innovation POD strategy to develop self-healing and autonomous capabilities that proactively prevent service degradation before it impacts availability.

• Build and sustain a high-performing 24/7 operations model - designed for sustainable, predictable coverage with no mandatory overtime and measurable team health and retention.
• Drive end-to-end observability across the physical and platform layers, with continuous feedback loops connecting monitoring data to incident response, change decisions, and improvement cycles.
• Oversee change management so every modification is risk-assessed, monitored during rollout, and baseline-validated post-deployment.
• Ensure configuration consistency and drift detection across all platform components to prevent baseline degradation over time.
• Lead GPU FinOps governance - utilization optimization, tenant quota enforcement, and cost reduction - in partnership with the Finance organization.

• Empower the Security SRE Lead to maintain a world-class security posture across the infrastructure and platform layers, with robust compliance to frameworks including HIPAA and NIST AI RMF.
• Govern access controls, audit logging, vulnerability management, and network segmentation across the AI compute environment.

• Lead the operational transition from program-launch staffing to permanent CVS-owned operations - governing phased handoffs, competency validation, and milestone sign-offs to ensure minimal disruption to platform availability and business operations.
• Establish and lead the long-term operating model by institutionalizing key technical, architectural, and delivery leadership capabilities into permanent CVS roles, ensuring the organization is fully self-sustaining at program close.

• Own vendor relationships, contract performance, and accountability across the hardware, networking, platform, and managed-services stack.
• Manage budget ownership for the AI infrastructure and platform engineering organization, including capital planning and operational expense governance.

• 10+ years of engineering leadership experience, with substantial time directly owning physical infrastructure at data center scale - including hardware lifecycle, capacity planning, and facility coordination (power, cooling, rack-and-stack execution).
• Hands-on production ownership of bare-metal Kubernetes or OpenShift. Managed cloud services (EKS, GKE, AKS) alone do not substitute for the practitioner expertise this role requires.
• Fluency with high-speed cluster fabrics - RoCE v2, InfiniBand, EVPN-VXLAN, or carrier-grade equivalent - and the operational discipline these fabrics require (PFC, ECN, lossless tuning, congestion management).
• 5+ years leading multiple technical teams simultaneously, including 24/7 operations organizations, with measurable team health, retention, and performance outcomes.
• Proven success establishing and enforcing operational baselines, SLO / SLI / error-budget frameworks, and observability-driven continuous improvement in physical-infrastructure-anchored environments.
• Hardware lifecycle, vendor accountability, and facility coordination experience - including capacity planning, RMA management, and multi-vendor escalation.
• Experience leading operational transitions or organizational build-outs at scale, with business continuity and minimal disruption as non-negotiables.
• Executive-level stakeholder communication, vendor negotiation, and budget ownership.

• Hands-on experience with Cisco UCS, NVIDIA HGX / DGX / Blackwell systems, and VAST or comparable distributed NVMe storage.
• Direct experience operating GPU clusters of 32 or more GPUs in production environments - including HPC, AI training, research computing, or comparable workloads.
• NVIDIA AI Enterprise, NVIDIA Run:AI, NVIDIA Base Command Manager, or comparable GPU orchestration platform experience.
• Healthcare or other regulated-industry background (HIPAA, NIST AI RMF, SOX, FedRAMP, ITAR).
• Chaos engineering and AI-driven operations experience - predictive alerting and automated remediation patterns.
• Background in innovation programs, POD structures, or centers of excellence.

• Required: Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering or related technical field.

The typical pay range for this role is:

$175,100.00 - $334,750.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.