ZipRecruiter

Log In

1

Direct Service Professional Jobs in Lawrence, MA

LPL Financial

Financial Service Professional

Waltham, MA · On-site

$25.50 - $42.49/hr

  • Medical

  • Retirement

  • PTO

As a frontline representative, the Service Support Professional will have a direct impact on the day-to-day service experience that is provided to our clients. If you have an entrepreneurial spirit ...

next page

Showing results 1-20

All JobsDirect Service Professional JobsDirect Service Professional Jobs in Lawrence, MA

Direct Service Professional information

See Lawrence, MA salary details

$8

$17

$22

How much do direct service professional jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for direct service professional in Lawrence, MA is $17.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.42 per hour, depending on experience, location, and employer.

What are some common challenges faced by direct service professionals and how can they be addressed?

Direct Service Professionals often encounter challenges such as managing clients with complex behavioral needs, maintaining clear communication among team members, and balancing documentation requirements with hands-on support. To address these challenges, it's important to participate in regular training sessions, collaborate closely with supervisors and colleagues, and utilize available support resources. Building strong relationships with clients and fostering a positive, team-oriented environment also help make the role more rewarding and manageable.

What is the difference between Direct Service Professional vs Personal Care Assistant?

AspectDirect Service ProfessionalPersonal Care Assistant
CertificationsOften requires CPR, First Aid, and sometimes specialized trainingMay require basic certifications like CPR, First Aid, but less specialized training
Work EnvironmentCommunity settings, group homes, residential facilitiesPrivate homes, individual client settings
Employer & Industry UsageHealthcare, social services, non-profitsHome care agencies, private clients
Job FocusSupporting individuals with disabilities, mental health, or developmental needsAssisting with daily living activities for elderly or disabled clients

While both roles involve providing care and support, a Direct Service Professional typically works in community or facility settings with a focus on individuals with disabilities or mental health needs, often requiring specialized training. A Personal Care Assistant usually works in private homes, assisting with daily activities like bathing, dressing, and mobility, often with fewer certifications required.

What is a direct service professional?

A direct support professional works to assist people with disabilities. In this career, your job duties include helping people in a residential assisted living community; however, most direct support professionals work offsite in the homes or schools of support program participants. You need strong organizational and communication skills to deal with clients, their other caretakers, and their family members. Most employers expect you to document your experience with each client and note changes in behavior and progress toward developmental goals. Educational qualifications include a high school diploma and previous experience or on-the-job training.

What are the key skills and qualifications needed to thrive as a direct service professional, and why are they important?

To thrive as a Direct Service Professional, you need a foundational understanding of client care, basic health and safety, and typically a high school diploma or equivalent. Familiarity with electronic documentation systems and CPR/First Aid certification are often required. Patience, strong interpersonal skills, and the ability to work collaboratively are crucial soft skills for building trust with clients and supporting their daily needs. These abilities are essential for providing quality care, ensuring client well-being, and fostering a supportive environment.

Is a direct service professional a good career?

A direct service professional (DSP) provides support to individuals with disabilities or mental health needs, often working in community or residential settings. It can be a rewarding career for those interested in helping others, with opportunities for certification, skill development, and flexible schedules, though it may involve physically and emotionally demanding work. Job satisfaction often depends on personal interests and the work environment.

What qualifications do I need for a direct service professional job?

A direct service professional typically needs a high school diploma or equivalent and may require CPR and first aid certifications. Relevant skills include strong communication, patience, and the ability to work with diverse populations; some positions may also require background checks and training specific to the client population.
More about Direct Service Professional jobs

What cities near Lawrence, MA are hiring for Direct Service Professional jobs?

Cities near Lawrence, MA with the most Direct Service Professional job openings:

Direct Service Professional jobs near you
Infographic showing various Direct Service Professional job openings in Lawrence, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,576 per year, or $17.6 per hour.

Financial Service Professional

LPL Financial

Waltham, MA • On-site

$25.50 - $42.49/hr

Full-time

Medical, Retirement, PTO

Posted 10 days ago

LPL Financial rating

7.4

Company rating: 7.4 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

117th of 150 rated financial services

Job description

Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview
As a Financial Service Professional you will be providing support to Commonwealth's advisors and their support staff through phone and email inquiries. These inquires can range from something as simple as an account balance inquiry to helping resolve unique financial transactions. Our main priority is to create a reliable support system for our Advisors and support staff so they can easily navigate LPL on behalf of their client's and ultimately continue to grow and strengthen their practice. As a frontline representative, the Service Support Professional will have a direct impact on the day-to-day service experience that is provided to our clients.
If you have an entrepreneurial spirit, passion for service excellence, and a desire to excel, this will be a rewarding career for you.
Responsibilities:
  • Research standard and complex issues, set customer expectations, and define the actions necessary to resolve the situation
  • Complete operational tasks including case management, documentation and email correspondence
  • Actively participate in training and remain current with operational policies and procedures
  • Communicate operational and financial industry policies and procedures to advisors and support staff. Accommodate resolution outside of normal procedures when necessary.
  • Utilize Service Empowerments to resolve advisor inquiries
  • Follow escalations procedures and utilize the Service Delivery Consultant and/or management while maintaining case ownership
  • Identify process/procedure enhancements that drive the business forward by promoting a client-centric focus and present the process improvement ideas to management and the Service Delivery Consultant
  • Assist and/or conduct team huddles and service team reporting
  • Assist with projects to improve the advisor experience and overall team efficiency

What are we looking for?
We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements
  • Bachelor's degree from an accredited institution or equivalent education and experience
  • 1+ years in a client-facing, service-oriented role, ideally in a team-based environment

Core Skills
  • Empathy and a passion for helping people, strong problem-solving abilities with an initiative-taking attitude and high sense of ownership
  • Attention to detail, proficiency in using computers and customer service software, with the ability to navigate multiple systems simultaneously
  • Curiosity coupled with a desire for continuous learning.
  • Customer focus
  • Communication skills
  • Work ethic
  • Organized
  • Track record in relationship management and customer satisfaction
  • Ability to work with all levels of clients, management and employees

Preferences
  • Upskilling on: Tax, Cost Basis, Margins and Advisory
  • SIE obtained and/or 2+ years in the Service Center

Locations:
Waltham, MA
  • The role is based in the office locations mentioned in the job description and follows our hybrid working model. Your schedule will depend on the business needs and requirements of your assigned team.

Pay Range:
$25.50-$42.49/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26

What LPL Financial employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply