Proven experience with infrastructure troubleshooting, to include direct interactions with network devices as well as through service providers * Proven experience in the design, implementation ...
Proven experience with infrastructure troubleshooting, to include direct interactions with network devices as well as through service providers * Proven experience in the design, implementation ...
Engage the team with users and stakeholders through continuous research and direct interactions. * Collaborate and guide the team toward solutions that address priority user and business needs.
Engage the team with users and stakeholders through continuous research and direct interactions. * Collaborate and guide the team toward solutions that address priority user and business needs.
... through direct interactions with existing and prospective DoD and national security customers, as well as, through a wide range of industry forums and procurement resources Develop a plan for ...
... through direct interactions with existing and prospective DoD and national security customers, as well as, through a wide range of industry forums and procurement resources Develop a plan for ...
... through direct interactions with existing and prospective DoD and national security customers, as well as, through a wide range of industry forums and procurement resources Develop a plan for ...
... through direct interactions with existing and prospective DoD and national security customers, as well as, through a wide range of industry forums and procurement resources Develop a plan for ...
URGENT HIRING: Direct Support Professional (DSP) for Community Engagement
Newport News, VA ยท On-site
$14.25 - $17.25/hr
URGENT HIRING: Direct Support Professional (DSP) for Community Engagement Newport News, VA ... Promote choice, dignity, and respect in all interactions * Follow individualized service plans and ...
Quick apply
URGENT HIRING: Direct Support Professional (DSP) for Community Engagement
Newport News, VA ยท On-site
$14.25 - $17.25/hr
URGENT HIRING: Direct Support Professional (DSP) for Community Engagement Newport News, VA ... Promote choice, dignity, and respect in all interactions * Follow individualized service plans and ...
Part-Time Weekend Direct Support Professional - DSP
Fredericksburg, VA ยท On-site
$18 - $22/hr
Part-Time Weekend Direct Support Professional (DSP) Home Sweet Home Residential Care is seeking a ... Encourage healthy routines, positive social interactions, and meaningful daily activities.
Quick apply
Part-Time Weekend Direct Support Professional - DSP
Fredericksburg, VA ยท On-site
$18 - $22/hr
Part-Time Weekend Direct Support Professional (DSP) Home Sweet Home Residential Care is seeking a ... Encourage healthy routines, positive social interactions, and meaningful daily activities.
Direct Support Professional DSP
Woodbridge, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Woodbridge, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Be Seen First
Direct Support Professional DSP
Hampton, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Quick apply
Be Seen First
Direct Support Professional DSP
Hampton, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Be Seen First
Direct Support Professional DSP
Suffolk, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Quick apply
Be Seen First
Direct Support Professional DSP
Suffolk, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Direct Support Professional DSP
Manassas, VA ยท On-site
$18.70 - $19.70/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Manassas, VA ยท On-site
$18.70 - $19.70/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Part-Time Weekend Direct Support Professional - DSP
Fredericksburg, VA ยท On-site
$18 - $22/hr
Part-Time Weekend Direct Support Professional (DSP) Home Sweet Home Residential Care is seeking a ... Encourage healthy routines, positive social interactions, and meaningful daily activities.
Quick apply
Part-Time Weekend Direct Support Professional - DSP
Fredericksburg, VA ยท On-site
$18 - $22/hr
Part-Time Weekend Direct Support Professional (DSP) Home Sweet Home Residential Care is seeking a ... Encourage healthy routines, positive social interactions, and meaningful daily activities.
Be Seen First
Direct Support Professional DSP
Chesapeake, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Quick apply
Be Seen First
Direct Support Professional DSP
Chesapeake, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Direct Support Professional DSP
Manassas, VA ยท On-site
$18.70 - $19.70/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Manassas, VA ยท On-site
$18.70 - $19.70/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Woodbridge, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Woodbridge, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Manassas, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Manassas, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional (Part-time)
Glen Allen, VA ยท On-site
$18/hr
This position is distinguished from the Direct Support Professional 4 and 5 positions by not having ... daily interactions with and supports and choices offered to clients, as well as the client ...
Quick apply
Direct Support Professional (Part-time)
Glen Allen, VA ยท On-site
$18/hr
This position is distinguished from the Direct Support Professional 4 and 5 positions by not having ... daily interactions with and supports and choices offered to clients, as well as the client ...
Direct Support Professional DSP
Norfolk, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Quick apply
Direct Support Professional DSP
Norfolk, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Be Seen First
Direct Support Professional DSP
Virginia Beach, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Quick apply
Be Seen First
Direct Support Professional DSP
Virginia Beach, VA ยท On-site
$15 - $18/hr
The Direct Support Professional will provide daily living skills, supportive program services, and ... Engage clients in social activities and enhance social interactions to promote mental stimulation ...
Direct Support Professional DSP
Woodbridge, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Woodbridge, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Woodbridge, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Support Professional DSP
Woodbridge, VA ยท On-site
$17 - $18/hr
Full-Time Direct Support Professional: Are you looking for a fulfilling career? If so, being a ... INTEGRITY Conduct all interactions with honesty and respect. LEADERSHIP Continue to be the leader ...
Direct Interactions information
What are the key skills and qualifications needed to thrive in the Direct Interactions position, and why are they important?
To thrive in a Direct Interactions role, you need strong verbal communication, customer service expertise, and problem-solving skills, typically supported by previous call center or client-facing experience. Familiarity with CRM software, ticketing systems, and standard telecommunication tools is often required. Outstanding soft skills such as patience, active listening, and professionalism set top performers apart. These abilities are crucial for effectively resolving customer issues, maintaining high satisfaction, and contributing to a positive team environment.
What is a Direct Interactions job?
A Direct Interactions job typically involves providing remote customer service or support on behalf of various clients. These roles often include handling inbound calls, emails, or chats to assist customers with inquiries, troubleshooting, or account issues. Most positions are work-from-home and require a computer, internet access, and strong communication skills. Direct Interactions focuses on hiring agents who can deliver excellent customer experiences while working independently.
What are the common challenges faced in a Direct Interactions position?
In a Direct Interactions role, one of the main challenges is managing a high volume of customer inquiries while maintaining consistent quality and empathy. You may encounter difficult or frustrated customers, requiring strong conflict resolution skills and the ability to stay calm under pressure. The work often requires adapting quickly to new systems, procedures, or product updates, so continuous learning is essential. However, overcoming these challenges can also make the work rewarding, as you directly impact customer satisfaction and often have opportunities to develop valuable communication and technical skills.
Other
Medical, Retirement, PTO
Re-posted 24 days ago
Job description
* Cloud Infrastructure Management:
* Design, implement, and manage cloud-based solutions (AWS)
* Ensure optimal performance, scalability, and security of cloud services
* Develop and maintain cloud governance policies and best practices
* Experience with containerization technologies (Docker, Kubernetes)
* Solid understanding of Automated Infrastructure configuration management
* Network Architecture Expert:
* Design, configure, and maintain network infrastructure (LAN, WAN, VPN)
* Proven experience with infrastructure troubleshooting, to include direct interactions with network devices as well as through service providers
* Proven experience in the design, implementation, procurement, tradecraft, or maintenance of various layers of network infrastructure
* Monitor network performance and troubleshoot issues as they arise
* Work with external COMMs teams as needed to resolve issues
* Hyperconverged Infrastructure:
* Understanding of "cloud-in-a-box" hardware solutions
* Experience with Nutanix or something similar
* Comfortable with hardware deployments and troubleshooting
* Understanding of architecting for DDIL scenarios
* Development Infrastructure:
* Help maintain infrastructure for development team in multiple environments
* Work with DevSecOps teams to ensure environment supports CI/CD needs
* Strong understanding of automated infrastructure processes and configuration management using tools like Ansible or Puppet
* Information Security:
* Understanding of cross-security domain policies
* Work with security team to ensure security priorities are being met while maintaining support to program
* Government Policies and Compliance:
* Stay updated on government policies related to IT and data security
* Linux System Administration:
* Oversee System Administration of environment Required: * Bachelor's degree in Computer Science, Information Technology, or a related field. * Experience:
* Minimum of 7 years of experience in cloud infrastructure, network architecture, and development environments.
* Proven experience with Linux system administration.
* Strong background in information security and compliance with government policies.
* Ability to communicate, prioritize, and lead an infrastructure team
* Ability to work with external organizations to coordinate technical efforts
* Ability to work with variety of government stakeholders
* Proficiency in cloud platforms
* Strong knowledge of network protocols and security (TCP/IP, VPN, firewalls)
* Experience with CI/CD tools and version control systems (Git) Certifications: * Certifications in cloud services (AWS Certified Solutions Architect, Azure Solutions Architect, Google Cloud Professional) are highly desirable.
* Certifications in information security (CISSP, or Security+) required Preferred: * Experience working in a government or highly regulated industry
* Knowledge of DevOps practices and methodologies
* Experience with hyperconverged infrastructure solutions such as Nutanix - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $131,800 - $290,000 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.