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Direct Interactions Jobs in Oregon (NOW HIRING)

Teachstone

OR

Developed through years of research, the CLASS observation tool measures the interactions between ... without direct authority) to align a variety of teams within Teachstone toward shared client ...

ASM

Technical Director

Hillsboro, OR

As a Technical Director , you will play a pivotal role in identifying and shaping critical ... High-impact, rewarding customer interactions solving real technical challenges. * A role where you ...

Teachstone

OR

By helping educators describe, measure and improve their interactions and relationships with ... We are looking for a visionary, highly strategic, and market-making Director of Brand Strategy to ...

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Direct Interactions information

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How much do direct interactions jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for direct interactions in Oregon is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $21.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Direct Interactions position, and why are they important?

To thrive in a Direct Interactions role, you need strong verbal communication, customer service expertise, and problem-solving skills, typically supported by previous call center or client-facing experience. Familiarity with CRM software, ticketing systems, and standard telecommunication tools is often required. Outstanding soft skills such as patience, active listening, and professionalism set top performers apart. These abilities are crucial for effectively resolving customer issues, maintaining high satisfaction, and contributing to a positive team environment.

What is a Direct Interactions job?

A Direct Interactions job typically involves providing remote customer service or support on behalf of various clients. These roles often include handling inbound calls, emails, or chats to assist customers with inquiries, troubleshooting, or account issues. Most positions are work-from-home and require a computer, internet access, and strong communication skills. Direct Interactions focuses on hiring agents who can deliver excellent customer experiences while working independently.

What are the common challenges faced in a Direct Interactions position?

In a Direct Interactions role, one of the main challenges is managing a high volume of customer inquiries while maintaining consistent quality and empathy. You may encounter difficult or frustrated customers, requiring strong conflict resolution skills and the ability to stay calm under pressure. The work often requires adapting quickly to new systems, procedures, or product updates, so continuous learning is essential. However, overcoming these challenges can also make the work rewarding, as you directly impact customer satisfaction and often have opportunities to develop valuable communication and technical skills.

What are popular job titles related to Direct Interactions jobs in Oregon? For Direct Interactions jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Direct Interactions jobs in Oregon look for? The top searched job categories for Direct Interactions jobs in Oregon are:
Direct Interactions jobs near you
Senior Director - Payroll and HR Services

Senior Director - Payroll and HR Services

CONSUMER DIRECT CARE NETWORK

OR • On-site, Remote

Other

Posted 29 days ago

Consumer Direct Care Network rating

5.3

Company rating: 5.3 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

184th of 235 rated social care providers

Job description

Description & Requirements
Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
 
JOB SUMMARY
The Senior Director - Payroll and HR Services is a strategic enterprise leader responsible for shaping, optimizing, and governing the full employee lifecycle across payroll administration, payroll tax operations, recruiting, training and human resources services. This role leads multiple functional Directors, oversees large-scale financial and compliance-sensitive operations, and ensures integrated service delivery across the organization.
 
Reporting to the CFO and as a key member of senior leadership, the Senior Director establishes strategy, drives cross-functional alignment, and ensures operational excellence to support a large, distributed workforce. The role applies deep expertise in Payroll, HR, Payroll Tax, and workforce systems to build scalable processes, ensure regulatory compliance, and create an exceptional employee experience from recruitment to the entire employment life cycle. This leader serves as the primary executive liaison for all payroll, training & talent and HR operations with internal business partners, state and federal agencies, and external auditors.
 
 
JOB DUTIES
  • Provide senior leadership over Payroll, Payroll Tax, Training & Talent and Human Resources functions, ensuring alignment with corporate strategy and financial goals.
  • Develop and execute long-term operational strategies, including automation, process optimization, risk mitigation, and scalable staffing models.
  • Lead and support Directors and senior managers through coaching, mentorship, and accountability to promote high performance and organizational readiness.
  • Oversee enterprise compliance across payroll taxation, employment laws, wage/hour regulations, benefits administration, and workforce policies.
  • Establish governance structures for cross-functional integration between Payroll, Finance, HR, IT, Compliance, and Operations.
  • Develop and manage large operational budgets, ensuring cost efficiency and investment prioritization.
  • Represent the organization in interactions with external agencies, auditors, and key vendor partnerships.
  • Champion data-driven decision-making through analytics, KPI development, forecasting, and predictive reporting.
  • Drive organizational culture and learning initiatives that enhance employee engagement, leadership development, and operational capability.
  • Present strategic updates, risk assessments, and operational recommendations to executive leadership and the Board.
 
QUALIFICATIONS
  • 12+ years of progressive leadership experience in payroll and HR, payroll taxation, or large-scale administrative operations.
  • Demonstrated success leading Directors and/or multi-functional senior managers.
  • Master's degree in business, Accounting, HR Management, Finance, or related field preferred.
  • Expert knowledge of Payroll as a service, payroll operations, payroll taxation, HR compliance, and systems integration.
  • Experience with Workday preferred
  • Proven success leading large, distributed teams.
  • Strong executive communication, change management, and strategic planning skills.
  • Must be able to successfully pass a background screening
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements
  • Ability to travel up to 15% of the time
  • If remote or hybrid, must have own reliable internet service
 
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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