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How much do direct interactions jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for direct interactions in New York is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.07 per hour, depending on experience, location, and employer.

What is a direct interactions?

A Direct Interactions job typically involves providing remote customer service or support on behalf of various clients. These roles often include handling inbound calls, emails, or chats to assist customers with inquiries, troubleshooting, or account issues. Most positions are work-from-home and require a computer, internet access, and strong communication skills. Direct Interactions focuses on hiring agents who can deliver excellent customer experiences while working independently.

What are the key skills and qualifications needed to thrive in the direct interactions position?

To thrive in a Direct Interactions role, you need strong verbal communication, customer service expertise, and problem-solving skills, typically supported by previous call center or client-facing experience. Familiarity with CRM software, ticketing systems, and standard telecommunication tools is often required. Outstanding soft skills such as patience, active listening, and professionalism set top performers apart. These abilities are crucial for effectively resolving customer issues, maintaining high satisfaction, and contributing to a positive team environment.

What are the common challenges faced in a direct interactions position?

In a Direct Interactions role, one of the main challenges is managing a high volume of customer inquiries while maintaining consistent quality and empathy. You may encounter difficult or frustrated customers, requiring strong conflict resolution skills and the ability to stay calm under pressure. The work often requires adapting quickly to new systems, procedures, or product updates, so continuous learning is essential. However, overcoming these challenges can also make the work rewarding, as you directly impact customer satisfaction and often have opportunities to develop valuable communication and technical skills.

What jobs allow you to interact with people?

Jobs that involve direct interactions with people include roles such as customer service representatives, sales associates, teachers, healthcare providers, hospitality staff, and social workers. These positions typically require strong communication skills and often involve working in team environments or with the public.

What are popular job titles related to Direct Interactions jobs in New York?

For Direct Interactions jobs in New York, the most frequently searched job titles are:

What job categories do people searching Direct Interactions jobs in New York look for?

The top searched job categories for Direct Interactions jobs in New York are:

Direct Interactions jobs near you
Infographic showing various Direct Interactions job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,755 per year, or $21 per hour.

Director, Regulatory Affairs - Infectious Disease

Berkeley Heights, NJ • On-site, Remote

Tonix Pharmaceuticals
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about Tonix Pharmaceuticalsexternal

$156K - $206K/yr

Full-time

Re-posted 16 days ago

Job description

Position Overview

The Director, Regulatory Affairs for Infectious Diseases will serve as the primary Regulatory Lead for Tonix's infectious disease biologics programs. This role oversees global regulatory strategy, submissions, health authority interactions, and crossfunctional leadership from early development (nonclinical, preIND) through clinical stages. The ideal candidate is proactive, strategic, and comfortable operating with minimal oversight while driving timelines and influencing team direction. This position will report directly to the Head of Regulatory Affairs and will be based at a Tonix office or can be a remote-based position.

Essential Duties

  • Serve as Regulatory Lead for biologics, focused on infectious diseases programs.
  • Develop and execute global regulatory strategies across nonclinical, CMC, and clinical development.
  • Lead preparation, authorship, and coordination of regulatory submissions, including preIND packages, INDs, amendments, and briefing documents.
  • Direct interactions with FDA and other health authorities; prepare teams, lead discussions, and manage responses to queries.
  • Lead crossfunctional regulatory efforts by partnering with nonclinical, CMC, clinical, project management, and external partners/CROs.
  • Assess regulatory risks, impacts, and mitigation options; communicate recommendations to internal teams and senior leadership.
  • Ensure compliance with FDA, ICH, and global regulatory requirements, as well as internal SOPs and GxP standards.
  • Oversee regulatory documentation quality and timely delivery of program milestones.

Necessary Skills and Abilities

  • Strong scientific foundation in immunology, infectious diseases, or related biological disciplines.
  • Proven experience preparing and submitting INDs and related earlyphase regulatory documents.
  • Demonstrated ability to independently lead regulatory strategy and crossfunctional teams.
  • Strong knowledge of FDA, ICH, EU, and applicable global regulatory guidelines.
  • Excellent written and verbal communication skills, including regulatory writing and team communication.
  • Strong organizational, planning, and prioritization skills with high attention to detail.
  • Ability to manage multiple responsibilities in a fastpaced, dynamic environment.
  • Ability to work independently with minimal oversight while collaborating effectively across functions.
  • Ability to travel up to 20%.

Educational Requirements

  • Bachelor's degree in biological sciences, pharmaceutical sciences, or related field; advanced degree preferred.

Experience Requirements

  • 10-12+ years of progressively responsible regulatory experience with demonstrated program leadership.

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