General Information
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Country/Region
United States of America
Province/City
Calistoga
Hiring Entity
Rosewood Calistoga
Department
Rooms - Heart of House
Job Type
Full-time Permanent
Job Description
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Director of Housekeeping and Laundry
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As part of the Rooms Division, this leadership role oversees all Housekeeping and Laundry operations, ensuring exceptional standards of cleanliness, presentation, and guest comfort throughout the hotel. Reporting to the Director of Rooms, the Director of Housekeeping and Laundry partners closely with Front Office, Engineering, Talent & Culture, and other departments to deliver a seamless and elevated guest experience while maintaining Rosewood's luxury standards.
YOUR ROLE
As Director of Housekeeping and Laundry, you will lead the strategic and operational direction of all housekeeping functions, including guestrooms, public areas, laundry, valet, and uniforms. You will ensure the highest levels of quality, efficiency, and service excellence across the property, aligned with Rosewood brand standards.
You will play a key role in driving guest satisfaction, financial performance, and operational excellence through strong leadership, effective resource management, and a commitment to continuous improvement. This role also focuses on building and developing a high-performing team while fostering a culture of engagement, accountability, and inclusion.
HOW YOU'LL MAKE THE PLACE
Financial & Strategic Leadership
โข Support the development of departmental budgets and forecasts
โข Monitor labor and expenses to maximize efficiency and profitability
โข Identify opportunities for operational improvement and cost control
Operational Excellence
โข Oversee housekeeping, public areas, laundry, valet, and uniform operations
โข Ensure adherence to Forbes, LQA, and Rosewood brand standards
โข Maintain inventory, linen par levels, and OS&E
Guest Experience
โข Drive service excellence and guest satisfaction initiatives
โข Resolve guest concerns promptly and professionally
โข Ensure luxury presentation standards across all areas
Team & Culture
โข Lead, coach, and develop a high-performing team
โข Foster engagement, recognition, and accountability
โข Support recruitment, training, and succession planning
Compliance & Safety
โข Ensure OSHA, safety, and chemical handling compliance
โข Maintain cleanliness and workplace safety standards
COULD THIS BE YOU?
โข Proven leadership experience in luxury housekeeping operations
โข Strong financial and operational acumen
โข Excellent communication and leadership skills
โข High attention to detail and guest-centric mindset
โข Fluency in English and Spanish preferred
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy is reflected in our commitment to honoring the history, culture, and geography of our destinations.
We are committed to building meaningful relationships and creating opportunities for growth, inclusion, and development through our Diversity, Equity, and Inclusion initiatives.
The salary range for this position is $100,000 - $123,000 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.