ZipRecruiter

Log In

1

Direct Energy Jobs in Edmonton, AB (NOW HIRING)

Canfor

Industrial Energy Manager

Acheson, AB

Report performance on energy metrics to our Board of Directors, shareholders, employees, customers, and other key business partners. We believe that inclusion and diversity are essential to driving ...

Canfor

Industrial Energy Manager

Acheson, AB

Report performance on energy metrics to our Board of Directors, shareholders, employees, customers, and other key business partners. We believe that inclusion and diversity are essential to driving ...

Victor Energy

Project Assistant

Nisku, AB · On-site

Victor Energy Ltd is seeking a Project Assistant to join our team based out of the Nisku location ... Project Document Control - perform project document control procedures as directed including, but ...

Victor Energy

Project Assistant

Nisku, AB · On-site

Victor Energy Ltd is seeking a Project Assistant to join our team based out of the Nisku location ... Project Document Control - perform project document control procedures as directed including, but ...

next page

Showing results 1-20

All JobsDirect Energy JobsDirect Energy Jobs in Edmonton, AB

Direct Energy information

See Edmonton, AB salary details

$20K

$59.7K

$102.5K

How much do direct energy jobs pay per year?

As of Aug 19, 2026, the average yearly pay for direct energy in Edmonton, AB is $59,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $84,000.00 per year, depending on experience, location, and employer.

What is a Direct Energy employee?

A Direct Energy employee typically works for Direct Energy, a company that provides electricity, natural gas, and energy-related services to residential and business customers. Employees may work in various roles such as customer service, sales, technical support, or operations. Their main responsibilities can include helping customers manage their energy accounts, advising on energy plans, and ensuring reliable service delivery. Direct Energy staff often focus on delivering efficient, affordable, and sustainable energy solutions to meet customer needs.

What are the key skills and qualifications needed to thrive as a Direct Energy sales representative?

To thrive as a Direct Energy Sales Representative, you need strong communication skills, sales acumen, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale systems is often required, along with knowledge of energy products and industry regulations. Persuasion, resilience, and relationship-building are critical soft skills for engaging potential customers and closing deals. These competencies are essential for achieving sales targets, maintaining customer satisfaction, and driving business growth in a competitive energy market.

What are some common challenges faced by Direct Energy sales representatives, and how can they overcome them?

Direct Energy sales representatives often encounter challenges such as navigating a highly competitive market, maintaining up-to-date knowledge of energy products, and meeting ambitious sales targets. To succeed, representatives should stay informed about industry trends, practice effective communication skills, and leverage available training resources. Building strong client relationships and collaborating with team members can also help overcome obstacles and boost overall performance.

What is the difference between Direct Energy vs Electrician?

AspectDirect EnergyElectrician
Required CredentialsHigh school diploma, energy industry certificationsHigh school diploma, state licensing, electrical certifications
Work EnvironmentEnergy companies, customer sites, officesConstruction sites, residential and commercial buildings
Industry UsageEnergy providers, utility companiesElectrical installation, maintenance, repair

While both roles involve working with energy, Direct Energy professionals focus on energy supply and customer service within utility companies, whereas Electricians specialize in electrical systems installation and repair. Understanding these differences helps clarify career paths and job expectations in the energy sector.

What cities near Edmonton, AB are hiring for Direct Energy jobs?

Cities near Edmonton, AB with the most Direct Energy job openings:

Direct Energy jobs near you
Infographic showing various Direct Energy job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,661 per year, or $28.7 per hour.

AI Solutions Analyst - Contact Center Technologies

NRG Energy

Edmonton, AB • On-site

Full-time

Re-posted 15 days ago

Job description

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

About Us 

NRG is a leading North American energy company, powering the lives of millions of customers across the U.S. and Canada. Through its retail brands, including Direct Energy, NRG delivers energy solutions that prioritize reliability, innovation, and customer trust. 

Within Direct Energy Canada, Customer Care plays a critical role in supporting customers through complex, highimpact interactions. As customer expectations continue to evolve, Customer Care is investing in AIenabled capabilities to support frontline teams, improve operational efficiency, and deliver consistent, highquality customer experiences at scale. 

About the Role 

The AI Solutions Analyst plays a critical role in the daytoday operation, optimization, and continuous improvement of AI solutions in production within Customer Care. 

Reporting to the AI Operations Solutions Team Lead, this role is handson and executionfocused-responsible for configuring AI workflows, monitoring performance, resolving issues, and turning operational insights into measurable improvements for agents and customers.  

The AI Solutions Analyst executes against defined priorities, operating rhythms, and standards established by the Team Lead to ensure AI solutions are stable, trusted, adopted, and delivering sustained business value. 

Key Responsibilities 

AI Operations & Solution Support 

  • Operate, support, and optimize AIenabled contact center solutions in production, including realtime agent assist, AIdriven insights, and virtual agent capabilities. 

  • Configure and maintain AI workflows using lowcode / nocode platforms in alignment with established standards and operating rhythms. 

  • Support release readiness activities including testing, validation, deployment support, and postrelease monitoring. 

  • Identify, troubleshoot, and resolve workflow degradation, performance issues, or data quality concerns impacting frontline execution. 

  •  Maintain accurate documentation of configurations, changes, and operational impacts. 

  •  Provide daytoday operational support to end users and partner teams to ensure reliable execution. 

Continuous Improvement & Performance Optimization 

  •  Monitor AI adoption, usage, and effectiveness using operational and customer metrics (e.g., AHT, FCR, NPS, ASAT). 

  • Analyze interaction data to identify trends, friction points, and opportunities for incremental improvement. 

  •  Execute continuous improvement initiatives prioritized by the Team Lead, including tuning models, refining workflows, and improving agent guidance. 

  •  Design and maintain feedback loops incorporating agent input, QA findings, and customer signals. 

  • Develop dashboards and reports to communicate AI performance metrics and business impact. 

Support New AI Initiatives 

  • Support pilot programs and proofofconcept initiatives as directed by the AI Operations Solutions Team Lead.  

  •  Assist with requirements gathering, testing, validation, and operational readiness for new AI capabilities.  

  •  Support transition of approved pilots into steadystate operations by executing configuration, documentation, and performance monitoring activities.  

  •  Provide handson execution and analytical input to inform decisionmaking and prioritization. 

Governance & Compliance 

  • Execute AI workflows in compliance with data privacy, security, and responsible AI standards. 

  •  Partner with NRG's Data & AI and Technology teams to support ethical, fair, and transparent AI outputs. 

  • Ensure documentation and controls support auditability, governance, and longterm sustainability of AI solutions. 

Minimum Qualifications 

  •  Bachelor Degree in Computer Science, Data Analytics, Business, or related field; or equivalent experience. 

  • 3+ years of experience in one or more of contact center operations, applied AI enablement, analytics, or continuous improvement. 

  •  Experience with one or more CRM and contact center platforms such as NiCE, SAP CRM, Salesforce, Genesys, or Five9. 

Preferred Skills: 

  •  Familiarity with AI platforms (e.g., Cresta, Google Dialogflow, Microsoft Azure AI, AWS Lex, etc.). 

  •  Experience supporting AI solutions in production / steadystate environments. 

  • Strong analytical and problemsolving skills. 

  • Understanding of conversational AI, NLP and real-time agent assistance. 

  •  Ability to translate technical insights into clear, operationally relevant findings. 

  • Experience working in agile or continuous improvement environments. 

  • Excellent communication and stakeholder management skills. 

  • Ability to work independently and manage multiple priorities. 

  • Ability to translate technical concepts into business-friendly language. 

Why Join Us? 

  • Join a forward-thinking team that's redefining customer experience through AI innovation. 

  •  Play a key role in transforming how customers interact with our contact center-making every conversation smarter, faster, and more impactful. 

  •  Work with cutting-edge AI technologies in a company committed to ethical AI and a culture of continuous innovation. 

  • Enjoy a collaborative culture with opportunities for growth, learning and career development. 

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

NRG logo

About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

View All NRG Jobs

Apply