ZipRecruiter

Log In

1

Direct Client Virtual Assistant Jobs in Gilbert, AZ

Warner Angle Hallam Jackson & Formanek

Be Seen First

Legal Assistant - Probate Litigation

Phoenix, AZ · On-site

$55K - $62K/yr

Direct client communication - scheduling; document follow up; attorney instructions; etc. * Working with multiple attorneys' calendars * Drafting and formatting documents * Open files, prepare new ...

Warner Angle Hallam Jackson & Formanek

Be Seen First

Legal Assistant - Family Law

Phoenix, AZ · On-site

$53K - $58K/yr

Minimum 3-5 years of experience as a legal secretary/assistant. Family Law experience highly ... Direct client communication - scheduling; document follow up; attorney instructions; etc.

Equivity, Inc.

Virtual Paralegal

Phoenix, AZ · Remote

$26/hr

Equivity is seeking a skilled virtual paralegal with recent law firm experience and proficiency in ... Intake & Case Setup: Assist with client intake, gather relevant documents and information, open and ...

Better Talent

Communication Specialist (VA)

Scottsdale, AZ · Remote

$8 - $10/hr

Start your journey with Well & Good as our Remote Communications Specialist/Virtual Assistant. This ... As our Communications Specialist, your day will be filled with client interactions and coordinating ...

Wilson Elser

Administrative Assistant

Phoenix, AZ · On-site +1

$17.75 - $24/hr

The Position Wilson Elser is currently seeking an Administrative Assistant to support a national ... Experience with email and calendar management, meeting coordination, and direct client interaction.

next page

Showing results 1-20

People also search for

All JobsDirect Client Virtual Assistant JobsDirect Client Virtual Assistant Jobs in Gilbert, AZ

Direct Client Virtual Assistant information

See Gilbert, AZ salary details

$11

$24

$33

How much do direct client virtual assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for direct client virtual assistant in Gilbert, AZ is $24.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Direct Client Virtual Assistant, and why are they important?

To thrive as a Direct Client Virtual Assistant, you need strong organizational abilities, excellent written and verbal communication, and proficiency in administrative tasks, often supported by experience or a relevant certification. Familiarity with tools like Google Workspace, Microsoft Office, project management platforms (e.g., Asana, Trello), and communication systems such as Slack or Zoom is typically required. Outstanding time management, problem-solving, and interpersonal skills help you stand out in supporting clients remotely. These skills ensure tasks are completed efficiently, client needs are met proactively, and professional relationships are maintained, which is vital for client satisfaction and long-term success.

How does a Direct Client Virtual Assistant typically manage communication and collaboration with clients who work in different time zones?

As a Direct Client Virtual Assistant, managing communication across time zones is a common challenge. Most VAs use shared digital tools like project management platforms, cloud-based calendars, and messaging apps to stay organized and responsive. It's standard practice to establish overlapping 'core hours' for real-time communication and clarify expectations regarding response times. Regular check-ins and clear documentation help ensure tasks are completed smoothly, regardless of time differences. This approach fosters trust and reliable collaboration, even when working remotely for clients around the world.

What are Direct Client Virtual Assistants?

Direct Client Virtual Assistants are professionals who provide administrative, technical, or creative support to clients remotely, usually working directly for the client rather than through an agency. Their tasks may include scheduling, email management, research, data entry, and more, depending on the client’s needs. Working directly with clients allows Virtual Assistants to build stronger relationships and tailor their services to specific requirements. This role often requires excellent communication, organizational skills, and proficiency with digital tools.
What are popular job titles related to Direct Client Virtual Assistant jobs in Gilbert, AZ? For Direct Client Virtual Assistant jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Direct Client Virtual Assistant jobs in Gilbert, AZ look for? The top searched job categories for Direct Client Virtual Assistant jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Direct Client Virtual Assistant jobs? Cities near Gilbert, AZ with the most Direct Client Virtual Assistant job openings:
Direct Client Virtual Assistant jobs near you

Assistant Director, Client Care

LaunchPad Home Group

Scottsdale, AZ • On-site

Full-time

Posted 24 days ago

Job description

About LaunchPad Home Group
LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client experience. With a portfolio of franchise brands spanning home cleaning, maintenance, and related services, LaunchPad Home Group empowers both franchise owners and their teams to deliver consistent, high-quality results in every market they serve. Our people-first culture drives everything we do - from how we develop our leaders to how we show up for our clients every single day.
About this Role and the Southwest Region
The Southwest Region represents one of LaunchPad Home Group's highest-growth and most strategically significant markets, encompassing a diverse and expanding client base across multiple states. As the Assistant Director of Client Care for the SW Region, you will play a pivotal role in scaling the department's operational infrastructure to keep pace with that growth, while preserving the personalized, high-touch service experience our clients expect. Reporting directly to the Client Care Director, SW Region, you will act as the operational backbone of the team: translating directional strategy into ground-level execution, elevating supervisor performance, and ensuring every client touchpoint reflects the LaunchPad standard. This is a high-visibility leadership role with direct impact on regional revenue, client retention, and the long-term strength of our brand in the Southwest.
Position Summary
The Assistant Director of Client Care is a senior operational leader responsible for the performance, culture, and strategic direction of the Client Care department across in-office and remote teams. This role serves as the critical link between frontline Supervisors and the Client Care Director, ensuring consistent service excellence, operational efficiency, and alignment with the organization's revenue and brand goals. The ideal candidate brings 7-10 years of progressive leadership experience in a contact center or home services environment, with a track record of building high-performing teams, driving measurable results, and translating organizational strategy into day-to-day execution.
ESSENTIAL JOB FUNCTIONS:
Leadership & Team Development
  • Provide strategic oversight and direct leadership to Client Care Supervisors, fostering a culture of accountability, professional growth, and service excellence
  • Design and execute leadership development programs that build supervisor capability and create a pipeline of internal talent
  • Conduct regular performance evaluations, structured coaching sessions, and development planning for direct reports
  • Model and reinforce the company's Code of Conduct and core values across all levels of the department

Operational Strategy & Performance
  • Own departmental KPI performance, establishing targets, monitoring outcomes, and implementing data-driven improvement initiatives
  • Analyze call center performance metrics, workforce trends, and client feedback to proactively identify gaps and opportunities
  • Lead the development and continuous improvement of Standard Operating Procedures, call center workflows, and client escalation protocols
  • Drive operational consistency across in-office and remote teams, ensuring uniform service standards and representative experience

Cross-Functional Collaboration & Strategic Alignment
  • Serve as a key liaison between the Client Care department and other business units, including Operations, Sales, and Marketing, to align processes and elevate the client journey
  • Partner with the Client Care Director to translate brand-level revenue goals and organizational priorities into actionable team objectives
  • Represent the Client Care function in leadership meetings, contributing insights on team performance, client experience trends, and operational risks

Training, Quality & Client Experience
  • Collaborate with the Regional Trainer to design, implement, and evaluate training programs for new hire onboarding and ongoing representative development
  • Oversee quality assurance initiatives, ensuring consistent client interactions that reflect the company's service standards and brand promise
  • Serve as the senior point of escalation for complex client issues, modeling resolution strategies that protect the client relationship and business integrity
  • Champion a client-first culture by embedding feedback loops, satisfaction metrics, and continuous improvement practices into daily operations

SKILLS & ABILITIES:
  • Visionary leader with the ability to set strategic direction, inspire teams, and drive results across a matrixed, fast-paced organization
  • Exceptional analytical and problem-solving skills; ability to synthesize complex performance data into actionable strategies
  • Demonstrated capacity to build collaborative relationships with internal stakeholders and executive leadership
  • Outstanding communication skills-written, verbal, and presentational-with the ability to influence at all levels of the organization
  • Highly organized and process-oriented, with strong project management capabilities and the ability to manage multiple priorities simultaneously
  • Comfortable operating in ambiguous, high-growth environments with a bias toward action and continuous improvement
  • Executive presence and sound judgment; knows when to escalate and how to navigate sensitive situations with professionalism
  • Energetic, data-driven, and results-focused; thrives in a culture of accountability and performance excellence

MINIMUM REQUIREMENTS:
  • High School Diploma or equivalent required
  • 7-10 years of progressive experience in contact center or home services leadership, including management of managers
  • Demonstrated success developing and executing KPI-driven strategies in a multi-team environment
  • Proven experience building and scaling operational processes and call center best practices

PREFERRED REQUIREMENTS:
  • Bachelor's degree in Business, Management, Communications, or a related field
  • Bilingual proficiency in Spanish and English strongly preferred
  • Project Management experience is a plus
  • Proficiency with call center platforms, CRM systems, and workforce management tools
  • Prior experience in a high-growth, franchise, or multi-location home services organization

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Responsibilities are subject to change based on the evolving needs of the business and organizational priorities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply