May assist with multiple initiatives simultaneously. * Identifies trends and opportunities for ... Researches, resolves and responds to escalated cases and problems through direct action or referral ...
May assist with multiple initiatives simultaneously. * Identifies trends and opportunities for ... Researches, resolves and responds to escalated cases and problems through direct action or referral ...
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Remote Life Insurance Agent
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Remote Customer Service and Sales
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Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Customer Service and Sales
Phenix City, AL · Remote
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Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Life Insurance Agent
Opelika, AL · Remote
$69K/yr
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Remote Business Development Representative
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Business Development Representative
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
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Remote Business Development Representative
Phenix City, AL · Remote
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Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Business Development Representative
Phenix City, AL · Remote
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Remote Insurance Agent
Columbus, GA · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
Quick apply
Remote Insurance Agent
Columbus, GA · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
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Lagrange, GA · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Sales Executive - Remote
Lagrange, GA · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Remote Benefits Sales Rep
Phenix City, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Benefits Sales Rep
Phenix City, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Remote Life Insurance Agent
Lagrange, GA · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Life Insurance Agent
Lagrange, GA · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Remote Customer Service and Sales
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Customer Service and Sales
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Remote Insurance Agent
Phenix City, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Insurance Agent
Phenix City, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Remote Insurance Agent
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Insurance Agent
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Remote Benefits Sales Rep
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Benefits Sales Rep
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Remote Insurance Agent
Lagrange, GA · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Remote Insurance Agent
Lagrange, GA · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Sales Executive - Remote
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Quick apply
Sales Executive - Remote
Opelika, AL · Remote
$69K/yr
Contact provided leads to schedule virtual meetings with clients * Present benefit programs and assist clients with enrollment * Build and maintain strong client relationships * Work closely with ...
New
Direct Client Virtual Assistant information
See Columbus, GA salary details
$10.33 - $12.15
1% of jobs
$12.15 - $13.97
1% of jobs
$13.97 - $15.79
4% of jobs
$15.79 - $17.61
9% of jobs
$18.47 is the 25th percentile. Wages below this are outliers.
$17.61 - $19.42
21% of jobs
The median wage is $21 / hr.
$19.42 - $21.24
16% of jobs
$21.24 - $23.06
18% of jobs
$23.97 is the 75th percentile. Wages above this are outliers.
$23.06 - $24.88
10% of jobs
$24.88 - $26.70
10% of jobs
$26.70 - $28.52
6% of jobs
$28.52 - $30.34
4% of jobs
$10
$21
$30
How much do direct client virtual assistant jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for direct client virtual assistant in Columbus, GA is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.52 per hour, depending on experience, location, and employer.
How does a direct client virtual assistant typically manage communication and collaboration with clients who work in different time zones?
As a Direct Client Virtual Assistant, managing communication across time zones is a common challenge. Most VAs use shared digital tools like project management platforms, cloud-based calendars, and messaging apps to stay organized and responsive. It's standard practice to establish overlapping 'core hours' for real-time communication and clarify expectations regarding response times. Regular check-ins and clear documentation help ensure tasks are completed smoothly, regardless of time differences. This approach fosters trust and reliable collaboration, even when working remotely for clients around the world.
What is a direct client virtual assistant?
Direct Client Virtual Assistants are professionals who provide administrative, technical, or creative support to clients remotely, usually working directly for the client rather than through an agency. Their tasks may include scheduling, email management, research, data entry, and more, depending on the client’s needs. Working directly with clients allows Virtual Assistants to build stronger relationships and tailor their services to specific requirements. This role often requires excellent communication, organizational skills, and proficiency with digital tools.
What are the key skills and qualifications needed to thrive as a direct client virtual assistant?
To thrive as a Direct Client Virtual Assistant, you need strong organizational abilities, excellent written and verbal communication, and proficiency in administrative tasks, often supported by experience or a relevant certification. Familiarity with tools like Google Workspace, Microsoft Office, project management platforms (e.g., Asana, Trello), and communication systems such as Slack or Zoom is typically required. Outstanding time management, problem-solving, and interpersonal skills help you stand out in supporting clients remotely. These skills ensure tasks are completed efficiently, client needs are met proactively, and professional relationships are maintained, which is vital for client satisfaction and long-term success.
What are popular job titles related to Direct Client Virtual Assistant jobs in Columbus, GA? For Direct Client Virtual Assistant jobs in Columbus, GA, the most frequently searched job titles are:
What job categories do people searching Direct Client Virtual Assistant jobs in Columbus, GA look for? The top searched job categories for Direct Client Virtual Assistant jobs in Columbus, GA are:
What cities near Columbus, GA are hiring for Direct Client Virtual Assistant jobs? Cities near Columbus, GA with the most Direct Client Virtual Assistant job openings:
Synovus rating
8.9
Based on 27 frontline employees who took The Breakroom Quiz
12th of 170 rated banks
Job description
Job Summary:
Supervises and oversees the day-to-day activities and operations team members with contact center functions and continuous improvement initiatives. Provides direction, leadership and guidance to team members. Plans, evaluates, and documents team performance to ensure internal and external clients are receiving the highest level of professional and courteous support services. Assists Team Leads with floor coverage and serves as an escalation point for addressing and resolving the most difficult and complex client and banker issues. Supports the planning and improvements to systems and processes in support of Pinnacle strategic plans to foster automation, enhance client experience, improve overall service quality, support business growth, improve cost effectiveness and lead to greater productivity and efficiency. Monitors and analyzes data used in making decisions related to driving improvements in team member performance, speed to answer, handle times, quality and overall client and team member satisfaction.
Job Duties and Responsibilities:
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in Business, Finance, Computer Science or related field or an equivalent combination of education and experience.
Minimum Experience: Demonstrated competency as a Client Care Team Lead or eight years of Retail Banking or related contact center experience Regular office environment;
Required Knowledge, Skills & Abilities:
Supervises and oversees the day-to-day activities and operations team members with contact center functions and continuous improvement initiatives. Provides direction, leadership and guidance to team members. Plans, evaluates, and documents team performance to ensure internal and external clients are receiving the highest level of professional and courteous support services. Assists Team Leads with floor coverage and serves as an escalation point for addressing and resolving the most difficult and complex client and banker issues. Supports the planning and improvements to systems and processes in support of Pinnacle strategic plans to foster automation, enhance client experience, improve overall service quality, support business growth, improve cost effectiveness and lead to greater productivity and efficiency. Monitors and analyzes data used in making decisions related to driving improvements in team member performance, speed to answer, handle times, quality and overall client and team member satisfaction.
Job Duties and Responsibilities:
- Leads the team as a subject matter expert in supporting multiple business and support units by providing information used in governance and decision-making. Directs self or team to provide appropriate levels of support, based upon priority and criticality to upper management, technical and business support partners.
- Assists with planning, research and implementation of simple to complex projects necessitating the origination and application of new and unique approaches. May assist with multiple initiatives simultaneously.
- Identifies trends and opportunities for implement and recommends solutions for technology and business issues. Possesses strong knowledge of the information needs of business and support units and coordinates with technical and business support partners to meet those needs.
- Partners with workforce management team to complete staffing and scheduling coordination efforts to ensure proper coverage of functions, prioritization and delegation of tasks and workflows.
- Achieves operational objectives by contributing information and recommendations for strategic plans to prepare action plans, implementing into production and call center standards while determining system improvements.
- Ensures established standards, goals and service levels for key metrics such as speed to answer, handle time, adherence to assigned schedule, knowledge of products and services, quality, etc. are continuously met. Manages any "cleanup" efforts to optimize reporting and completion of required maintenance tasks.
- Conducts huddles and regular meetings with team members to continuously communication key information regarding changes to business and/or bank policies, procedures, products and services.
- Coordinates and participates in user acceptance testing as part of a variety of Client Care program and system initiatives. May assist with providing project management and coordination efforts regarding special group projects and initiatives.
- Monitors Call Center activity, queues, and inbound call quality to ensure that client service and production standards are met and maintained keeping team members aware of inbound calls, calls that are waiting. Works with other members of management to address problems when they arise. Reviews feedback data with team members providing improvement opportunities. Assists in the development of training documents that support Client Care operations.
- Serves as an escalation point for resolving the most difficult client or team member issues. Researches, resolves and responds to escalated cases and problems through direct action or referral to the appropriate person/department; makes decision regarding payments and other request as needed. Initiates service recovery efforts with clients, as needed, regarding inquiry follow-up.
- Responsible for contributing to bank deposit growth; utilize and promote the needs bases sales concept; identify clients needs and match other bank services and products to those needs; participate in training on various products and services available for solicitation.
- Administers post-classroom training of new hires, ensuring a comprehensive understanding of departmental and bank policies, procedures, products and services. Serves as a change agent for Client Care assisting with organizational effectiveness, improvement and development.
- Demonstrates Pinnacle HERO characteristics each day including honoring the client covenant, exceeding expectations, recognizing client needs and owning the client experience.
- Maintains a current knowledge base of all products and services available through the bank, to include changes and enhancements; ensure Contact Center Specialists are aware of these products and services, and trained accordingly.
- Holds team members accountable in all areas of performance including achievement in both sales and service goals, first call resolutions, dropped call metrics and other established call center performance standards.
- Conducts interviews, hires, plans, assigns or directs work, appraising performance, documenting and communicating progressing counesling sessions, and resolving performance problems.
- Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the firm. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in Business, Finance, Computer Science or related field or an equivalent combination of education and experience.
Minimum Experience: Demonstrated competency as a Client Care Team Lead or eight years of Retail Banking or related contact center experience Regular office environment;
Required Knowledge, Skills & Abilities:
- May sit for long periods of time;
- Talk and hear regularly;
- Use of hands, ability to reach;
- Ability to see objects up close or at a distance, use peripheral vision, identify basic colors;
- Up to 10 pounds weight lifting/force exertion required;
- Weight/force exertion required less than 10% of the time;
- Travel required less than 10% of the time.
About Synovus
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
Columbus, GA, US
Year founded
1888