Digital Operations Associate Jobs in Montclair, NJ

• Identify bottlenecks in current workflows and develop new, scalable processes for B2B digital operations.
• Maintain the master operational calendar to ensure all seasonal deadlines, prebook rollups, and line sheet launches are met.
• Review daily and monthly reports to ensure the team is keeping up with order maintenance and customer routing guidelines.
• Oversee the style setup process in NuOrder (US & Canada)
• Directly manage and mentor a team of three Digital Sales Coordinators handling multiple brands to ensure they meet daily operational goals.

Communication and Collaboration:

• Supervise the Credit Card and RA (Return Authorization) processes, ensuring the team maintains strict communication with accounting and sales to avoid order cancellations or delayed refunds
• Act as the first point of escalation for complex order errors or reprocessing needs with the order management and warehouse teams.
• Partner daily with Sales, Accounting, Credit, Customer Service, and Warehouse teams to ensure order accuracy, timely fulfillment, and issue resolution across B2B channels.
• Serve as the primary escalation point for complex order discrepancies, NuOrder issues, credit card and RA challenges, ensuring timely communication and root‑cause resolution.
• Translate operational updates, risks, and deadlines into clear action plans for internal stakeholders and direct reports, maintaining transparency and alignment during peak seasons.

Continuous Improvement

• Participate in leadership development programs, coaching sessions, and internal training to strengthen people‑management, feedback, and team‑development skills.
• Stay current on B2B eCommerce platforms (e.g., NuOrder), order management systems, and wholesale digital trends through training sessions, webinars, and industry research.

Continuing Education

• Actively transfer learnings to the Digital Sales Coordinator team through training, documentation, and continuous coaching to elevate overall team capability.
• Continuously build knowledge in workflow optimization, reporting, and operational best practices to drive scalable and efficient B2B operations.

Qualifications/Experience

About Us

Our Leadership Team Responsibilities

At ULAC, we are looking for people who share our vision of fostering a collaborative culture of continuous improvement. All team members at ULAC are responsible for contributing to a safe and positive work environment so everyone can deliver their best. Leadership behaviors that model ULAC’s mission and values of Unity, Loyalty, Achievement, and Charity include:

• Lead Proactively: Anticipate and solve problems early, stay curious, and encourage team members to focus on solutions and high performance. Drive innovation by identifying and implementing improved approaches.
• Provide Positive & Frequent Performance Feedback: Regularly recognize good work, pinpoint improvement areas, and help with ongoing development.
• Initiate Structure: Implement clear, challenging team goals, communicate them effectively, and create organized plans that align with company objectives.
• Achieve Objectives: Create and follow through on effective plans, guide team members consistently, and use data from reports to make decisions that help people and processes.
• Foster Positive Culture: Build and maintain an uplifting, trusting, and innovative workplace.
• Communicate Effectively: Promote open communication, listen actively, and facilitate teamwork and conflict resolution.
• Motivate and Inspire: Lead by example, show respect, and give encouragement. Inspire teams to achieve their best.
• Train and Develop Others: Act as a coach and mentor, focus on transferring knowledge, enhancing skills, and supporting high performance.

Physical Demands and Working Conditions:

The physical demands and working conditions of this position are representative of what must be met to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. The functions of this position are typically performed in an office setting and the noise level in the work environment is usually quiet to moderate.

While performing the duties of this position, the employee is regularly required to sit for long periods of time; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk. The employee may be occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision and distance vision.

General Acknowledgement & Employment At-Will:

Employment in this position requires adherence to all policies and procedures set forth by United Legwear & Apparel Company. This position description is not an exhaustive list of all duties and responsibilities of the position, is not a contract and is subject to change at any time, with or without notice, by the employer. Furthermore, all employees are employed at-will with United Legwear & Apparel Company and are employed for no definite period of time and employment may be terminated without cause or notice.