Digital Operations Associate Jobs in Pennsylvania

Position Summary:
The Digital Product Manager - Collision Center is responsible for defining, prioritizing, and delivering digital products and capabilities that support Penske's collision center business. This role partners closely with collision center operations, customer experience, engineering, design, and business stakeholders to identify pain points, define product solutions, and deliver digital experiences that improve customer satisfaction, operational efficiency, and business results.
This role will help shape customer-facing and internal digital experiences across key collision center journeys, including scheduling and intake experiences, estimates and repair status visibility, communications, workflow efficiency, and service operations. The ideal candidate combines strong product management fundamentals with the ability to translate customer, operational, and business needs into product strategies, roadmaps, and measurable outcomes.
Technical depth is not required, but a solid understanding of digital product development, software delivery processes, and Agile ways of working is strongly preferred. Strong communication skills, collaboration, analytical thinking, and a customer-first mindset are essential for success in this role.
Major Responsibilities:
• Define and execute the product vision, roadmap, and priorities for digital products supporting the Collision Center business
• Partner with collision center operations, customer experience, engineering, design, and other stakeholders to identify user needs, workflow inefficiencies, and business opportunities
• Translate customer, operational, and business needs into product requirements, user stories, and prioritized backlogs
• Lead product discovery efforts through user feedback, workflow analysis, research, and data-driven decision-making
• Collaborate with cross-functional teams to deliver digital solutions that improve customer experience, operational efficiency, and business performance
• Establish and monitor product success metrics such as adoption, cycle time improvements, user satisfaction, and operational impact
• Communicate product strategy, roadmap, priorities, and progress to stakeholders across multiple levels of the organization
• Support Agile product delivery activities including backlog refinement, sprint planning, testing, release readiness, and continuous improvement
• Serve as a champion for user-centered design, iterative delivery, and cross-functional collaboration
• Help remove roadblocks and align teams to support successful execution and delivery
• Stay informed on market trends, customer expectations, and digital best practices relevant to collision repair and service operations
• Mentor and support team members by sharing product management and Agile best practices
• Other projects as assigned by the supervisor
Qualifications
Qualifications:
• Bachelor's degree in business, technology, engineering, or a related field preferred; equivalent experience considered
• 3 or more years of product management, digital product, business analysis, or related experience preferred
• Experience defining product roadmaps, prioritizing backlogs, and delivering digital products in an Agile environment preferred
• Strong ability to gather and translate customer, operational, and business needs into clear product requirements and priorities
• Experience working cross-functionally with engineering, UX/design, operations, and business stakeholders
• Strong communication, presentation, and stakeholder management skills
• Demonstrated ability to use data, customer feedback, and business goals to inform product decisions and prioritization
• Experience with customer-facing digital products, operational workflows, or service-related platforms preferred
• Experience in automotive, fleet, repair operations, collision services, or related industries preferred
• Familiarity with Agile, Lean product development, and iterative delivery methods preferred
• Strong organizational, problem-solving, and decision-making skills
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required.
Physical Requirements:
• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Us
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.