Digital Harbor Jobs in Silver Spring, MD (NOW HIRING)

Overview

At the Digital Harbor Foundation, the AmeriCorps Planning Manager plays a crucial role in the success of a Career Navigators program by overseeing all aspects of program development, implementation, and ongoing improvement.

Digital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based in design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity.

Education and Experience Requirements

• If you have a Bachelor’s degree in a related or relevant field, you are encouraged to apply.
• At least 5 years of Project Management experience; PMP certification encouraged to apply.
• Experience in nonprofit organizations is a plus.

Knowledge, Skills and Abilities

• Ability to confidently host, facilitate, and present to large groups; strong public speaking skills are preferred.
• Knowledge of the setup and operation of projectors, screens, microphones, and other audiovisual (AV) equipment is a plus.
• High level of interpersonal and ethical skills to handle sensitive and confidential situations and documentation.
• Superb verbal and written communication skills with attention to detail in composing and editing materials.
• Ability to work independently, including managing multiple projects and deadlines and proactively identifying and completing tasks.
• Ability to collaborate on informal and formal team-based projects.
• Comfort using HR databases and systems.
• Proficient with Google Suite (Sheets, Docs, Slides).

Additional Notes

Hybrid. This position is primarily remote with occasional in-office meetings in the Baltimore, MD office.

Role and Responsibilities

Planning Process

• Needs Assessment
  • Assess the target population's workforce readiness, digital literacy, tech access, skills gaps, employment barriers, and career interests.
  • Evaluate existing workforce programs, resources, infrastructure, credentials, and supportive services available.
  • Engage partners, employers, and prospective participants to identify local workforce needs and high-demand career pathways.
  • Use findings to shape program design, recruitment, training, employer partnerships, and measurable outcomes.
• Goal Setting
  • Define clear objectives for the Career Navigators workforce development program, including career readiness, digital skills, occupational training, credential attainment, and pathways to sustainable employment and career advancement.
  • Establish measurable outcomes and KPIs for enrollment, skill development, training completion, credentials, employment placement and retention, aligned with participant needs, employer demand, and identified career pathways.
• Stakeholder Engagement
  • Collaborate with community partners, local organizations, and government agencies.
  • Build relationships with potential funders and sponsors.
• Budgeting and Resource Allocation
  • Develop a budget for the program, including staffing, materials, and technology.
  • Allocate resources effectively to meet program goals.
• Curriculum Design
  • Create a structured curriculum that covers career readiness, essential digital skills, occupational training, professional development and topics.
  • Adapt content to address the specific needs, identify skill gaps and targeted career pathways of the target audience.

Program Implementation

• Recruitment and Training
  • Recruit and train Career Navigators or instructors.
  • Ensure they have the necessary expertise in digital literacy and teaching.
• Outreach and Enrollment
  • Develop marketing and outreach strategies to attract program participants.
  • Handle enrollment and registration processes.
• Class Scheduling
  • Create and coordinate schedules for workforce development training, career readiness sessions, digital skills classes, workshops, and employer-focused activities.
  • Ensure scheduling is flexible and accessible to accommodate participant availability, training requirements, instructors, employers, and community partners.
• Monitoring and Evaluation
  • Implement data collection and assessment mechanisms to track progress.
  • Regularly review program performance against KPIs.
• Adaptation and Improvement
  • Use evaluation results to make adjustments and improvements to the program.
  • Stay current with digital trends, employer needs, industry demands, and emerging career pathways and update curriculum and training as needed.

Program Support and Administration

• Staff Management
  • Supervise and support Career Navigators and other internal and external program staff.
  • Conduct regular performance evaluations and provide feedback.
• Reporting and Documentation
  • Prepare regular reports for stakeholders, funders, and partners.
  • Maintain accurate records of program activities and outcomes.
• Troubleshooting and Problem Solving
  • Address issues or challenges that arise during program planning and ultimately implementation.
  • Develop solutions to ensure the program's success.
• Quality Assurance
  • Ensure the program maintains high-quality standards in curriculum and teaching.
  • Seek participant feedback and make necessary adjustments.
• Sustainability and Growth
  • Explore opportunities for program expansion or replication in other communities.
  • Secure long-term funding and support for program sustainability.
• Compliance and Legal Matters