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Digital Fraud Analyst Jobs (NOW HIRING)

Zumiez

Fraud Analyst

Lynnwood, WA · On-site

$18 - $28/hr

Position Summary The Digital Fraud Analyst is a frontline role focused on actively managing fraud prevention queues and ensuring the secure processing of online transactions. This position is ...

Skyhigh Networks

Fraud Analyst

Charleston, WV · On-site +1

Experience working in subscription-based or digital commerce environments. * Experience analyzing affiliate marketing fraud, payment fraud, or account abuse. * Knowledge of machine learning ...

Nymbus, Inc.

Fraud Analyst

... digital marketplace. At Nymbus, we believe when you set off on the path to innovation you should ... The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is ...

First City Credit Union

Fraud Analyst

Altadena, CA · On-site

$32 - $48/hr

The Fraud Analyst will assume, but not be limited to, the following responsibilities: * Review and ... digital account and loan decisioning, transaction monitoring and alerting engines) review risk ...

First City Credit Union

Fraud Analyst

Altadena, CA · On-site

$32 - $48/hr

The Fraud Analyst will assume, but not be limited to, the following responsibilities: * Review and ... digital account and loan decisioning, transaction monitoring and alerting engines) review risk ...

First City Credit Union

Fraud Analyst

Altadena, CA · On-site

The Fraud Analyst will assume, but not be limited to, the following responsibilities: * Review and ... digital account and loan decisioning, transaction monitoring and alerting engines) review risk ...

McAfee Corp.

Fraud Analyst

Reston, VA · On-site

Experience working in subscription-based or digital commerce environments. * Experience analyzing affiliate marketing fraud, payment fraud, or account abuse. * Knowledge of machine learning ...

Nymbus, Inc.

Fraud Analyst

Jacksonville, FL · Remote

... digital marketplace. At Nymbus, we believe when you set off on the path to innovation you should ... The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is ...

First Entertainment Credit Union

$90K - $110K/yr

The GRC Fraud Analyst partners closely with Fraud Operations, Compliance, Technology, Innovation ... Conduct horizon scanning for new fraud typologies related to digital banking, payments, fintech ...

Customers Bank

Fraud Analyst

Malvern, PA · On-site

As a Fraud Analyst, you will play a crucial role in driving data-driven insights, analyzing ... Experience with cryptocurrency (digital assets) fraud investigations preferred. * Experience with ...

Customers Bank

Fraud Analyst

Malvern, PA

As a Fraud Analyst, you will play a crucial role in driving data-driven insights, analyzing ... Experience with cryptocurrency (digital assets) fraud investigations preferred. * Experience with ...

Vangard, Inc.

Fraud Strategy Analyst

Charlotte, NC

Fraud rules management / transaction monitoring Payments fraud, account takeover, or digital fraud ... Strong analytical and problem-solving skills with experience using data to drive decisions

New

Vangard, Inc.

Fraud Strategy Analyst

Malvern, PA

Fraud rules management / transaction monitoring Payments fraud, account takeover, or digital fraud ... Strong analytical and problem-solving skills with experience using data to drive decisions

New

EmployVision

Zelle Fraud Analyst

Morristown, NJ · On-site

* Review and analyze activity flagged by the bank's fraud monitoring systems in a timely matter, to ... Create and maintain digital records and files. * Prepare reports and enter cases into the internal ...

Saragossa

Fraud Analyst

Palo Alto, CA · On-site

Think of a Fraud Data Analyst as a digital investigator, part pattern hunter, part problem solver, part guardian of trust for a high growth platform. You know that rush when you catch something ...

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How much do digital fraud analyst jobs pay per year?

As of Jun 18, 2026, the average yearly pay for digital fraud analyst in the United States is $105,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $111,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Digital Fraud Analyst jobs? Cities with the most Digital Fraud Analyst job openings:
What states have the most Digital Fraud Analyst jobs? States with the most job openings for Digital Fraud Analyst jobs include:
Fraud Analyst

Fraud Analyst

Zumiez

Lynnwood, WA • On-site

$18 - $28/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Zumiez rating

5.0

Company rating: 5.0 out of 10

Based on 169 frontline employees who took The Breakroom Quiz

84th of 102 rated fashion retailers

Job description

Position Title: Fraud Analyst
Department: Digital
Reports To: Order Verification Supervisor
FLSA Status: Non-Exempt
Location: In Office, Zumiez Home Office - Lynnwood, WA
Wage Range: $18.00 - $28.00 Hourly
Effective Date: 04/25/2025
Benefits: Medical, dental, vision, stock purchase program, 401k, product discount.
Position Summary
The Digital Fraud Analyst is a frontline role focused on actively managing fraud prevention queues and ensuring the secure processing of online transactions. This position is responsible for executing real-time fraud screening, verifying customer details, and resolving payment exceptions within the e-commerce pipeline. Working in close coordination with the Order Verification, Customer Care and Accounting teams, this role ensures seamless queue management and operational flow while minimizing financial risk and loss.
Key Responsibilities
  • Operate and maintain fraud detection queues, reviewing flagged orders in real-time to determine risk level and release, hold, or cancel as appropriate
  • Take immediate action on suspicious transactions, following up with customers via phone or email to verify identity and ensure account safety
  • Prioritize and manage daily workflow in fraud and payment exception queues to ensure timely resolution within SLA
  • Identify recurring fraud patterns or gaps in fraud filters and escalate recommendations for updates to fraud screening rules
  • Support smooth operations by maintaining queue hygiene, documenting case outcomes, and ensuring accurate categorization of fraud cases
  • Serve as a point of escalation for the customer service team regarding questionable orders or unusual customer activity
  • Coordinate with financial institutions and law enforcement to gather or report information related to fraudulent transactions
  • Process customer refunds, chargebacks, and exception funds in accordance with established procedures
  • Participate in cross-functional stand-ups or huddles to align on daily fraud trends, queue volumes, and customer impact
  • Perform other related duties as required to support efficient fraud operations

Required Qualifications
  • 2+ years of hands-on experience in order operations, queue management, customer service-related contact or transaction screening
  • Familiarity with fraud detection platforms (e.g., CyberSource Decision Manager preferred) and case queue systems
  • Strong ability to analyze patterns and make quick, informed decisions with limited information
  • Exceptional organizational and prioritization skills in a high-volume, fast-paced environment
  • Comfortable working with ambiguity and shifting fraud tactics in real-time
  • Proactive and communicative team player with a calm, professional presence when interacting with customers or internal teams
  • Strong attention to detail with the ability to execute repeatable tasks efficiently and accurately

Physical Demands & Work Environment
  • Frequent use of phone, email, and online communication tools
  • Typically works in a shared office or open-floor environment, often in close proximity to teammates
  • Position requires flexibility to work weekends and holidays as part of a rotating schedule, based on business needs
  • Prolonged periods of desk work and computer use

This job description outlines the core responsibilities of the position and may evolve as business needs change. All tasks are considered essential unless otherwise noted. Reasonable accommodations may be provided for individuals with disabilities. The company retains the right to revise this description at any time.
Position Title: Fraud Analyst
Department: Digital
Reports To: Order Verification Supervisor
FLSA Status: Non-Exempt
Location: In Office, Zumiez Home Office - Lynnwood, WA
Wage Range: $18.00 - $28.00 Hourly
Effective Date: 04/25/2025
Benefits: Medical, dental, vision, stock purchase program, 401k, product discount.
Position Summary
The Digital Fraud Analyst is a frontline role focused on actively managing fraud prevention queues and ensuring the secure processing of online transactions. This position is responsible for executing real-time fraud screening, verifying customer details, and resolving payment exceptions within the e-commerce pipeline. Working in close coordination with the Order Verification, Customer Care and Accounting teams, this role ensures seamless queue management and operational flow while minimizing financial risk and loss.
Key Responsibilities
  • Operate and maintain fraud detection queues, reviewing flagged orders in real-time to determine risk level and release, hold, or cancel as appropriate
  • Take immediate action on suspicious transactions, following up with customers via phone or email to verify identity and ensure account safety
  • Prioritize and manage daily workflow in fraud and payment exception queues to ensure timely resolution within SLA
  • Identify recurring fraud patterns or gaps in fraud filters and escalate recommendations for updates to fraud screening rules
  • Support smooth operations by maintaining queue hygiene, documenting case outcomes, and ensuring accurate categorization of fraud cases
  • Serve as a point of escalation for the customer service team regarding questionable orders or unusual customer activity
  • Coordinate with financial institutions and law enforcement to gather or report information related to fraudulent transactions
  • Process customer refunds, chargebacks, and exception funds in accordance with established procedures
  • Participate in cross-functional stand-ups or huddles to align on daily fraud trends, queue volumes, and customer impact
  • Perform other related duties as required to support efficient fraud operations

Required Qualifications
  • 2+ years of hands-on experience in order operations, queue management, customer service-related contact or transaction screening
  • Familiarity with fraud detection platforms (e.g., CyberSource Decision Manager preferred) and case queue systems
  • Strong ability to analyze patterns and make quick, informed decisions with limited information
  • Exceptional organizational and prioritization skills in a high-volume, fast-paced environment
  • Comfortable working with ambiguity and shifting fraud tactics in real-time
  • Proactive and communicative team player with a calm, professional presence when interacting with customers or internal teams
  • Strong attention to detail with the ability to execute repeatable tasks efficiently and accurately

Physical Demands & Work Environment
  • Frequent use of phone, email, and online communication tools
  • Typically works in a shared office or open-floor environment, often in close proximity to teammates
  • Position requires flexibility to work weekends and holidays as part of a rotating schedule, based on business needs
  • Prolonged periods of desk work and computer use

This job description outlines the core responsibilities of the position and may evolve as business needs change. All tasks are considered essential unless otherwise noted. Reasonable accommodations may be provided for individuals with disabilities. The company retains the right to revise this description at any time.

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About Zumiez

Sourced by ZipRecruiter

Zumiez, headquartered in Lynnwood, WA, US, operates within the retail industry, specifically focusing on skateboarding, snowboarding, and motocross equipment, apparel, and accessories. Founded in 1978 by Thomas Campion and Gary Haakenson, the company initially catered solely to the local surf and skate crowd but eventually expanded its reach both nationally and globally. Today, Zumiez has more than 600 stores worldwide. The company prides itself on providing localized merchandise that resonates with local youth culture, underscoring its commitment to fostering a sense of community and connectedness. The core mission of Zumiez is to offer consumers the best selection of products relevant to their lifestyles and interests in an exciting and fast-paced environment.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Lynnwood, WA, US

Year founded

1978

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