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Digital Ecosystem Jobs (NOW HIRING)

Planet Fitness

VP, Digital

Boston, MA · On-site

This role oversees the digital ecosystem that powers the member experience, including mobile, web, and in-club digital platforms. From simplifying onboarding and self-service experiences to driving ...

Marriott

FLEX Director, Digital Analytics

Bethesda, MD · On-site

The role also provides a holistic view of how Marriott's digital ecosystem builds awareness of the portfolio and the value of Marriott Bonvoy. Overall, the Director ensures strategies reflect both ...

BAE Systems

Mgr I- Digital Media

Falls Church, VA · On-site

$95K - $123K/yr

We are seeking a Manager of Digital Communications & Social Media to deliver our message across our digital ecosystem. This role is built for a strategic storyteller and a hands-on operator. You will ...

UNAVAILABLE

VP, Digital

Boston, MA · On-site

This role oversees the digital ecosystem that powers the member experience, including mobile, web, and in-club digital platforms. From simplifying onboarding and self-service experiences to driving ...

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Digital Ecosystem information

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How much do digital ecosystem jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for digital ecosystem in the United States is $47.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $61.30 per hour, depending on experience, location, and employer.

What is a digital ecosystem?

A digital ecosystem refers to a network of interconnected digital technologies, platforms, and stakeholders that interact and collaborate to create value. This can include hardware, software, data, users, partners, and processes that together form a complex, evolving environment. In a business context, digital ecosystems enable companies to innovate, offer integrated services, and adapt quickly to market changes by leveraging digital tools and partnerships. These ecosystems often promote collaboration, data sharing, and new business models, leading to increased efficiency and customer engagement.

How does a professional working in digital ecosystem roles typically collaborate with cross-functional teams to drive organizational goals?

Professionals in Digital Ecosystem roles frequently collaborate with teams such as IT, marketing, product development, and external partners to design and implement integrated digital solutions. These roles often involve coordinating digital initiatives, sharing data insights, and ensuring seamless user experiences across platforms. Effective communication, project management, and an understanding of each team's objectives are essential to aligning digital strategies with broader business goals. Regular meetings, agile workflows, and digital collaboration tools are commonly used to facilitate this cross-functional teamwork.

What are the key skills and qualifications needed to thrive as a digital ecosystem manager, and why are they important?

To thrive as a Digital Ecosystem Manager, you need expertise in digital strategy, partnership management, and platform integration, often supported by a background in IT, business, or digital marketing. Familiarity with CRM systems, API integrations, data analytics tools, and digital collaboration platforms is typically required. Strong relationship-building, problem-solving, and cross-functional communication skills help you foster effective collaborations and navigate complex partner networks. These skills are crucial for driving innovation, ensuring seamless digital experiences, and maximizing value across interconnected digital platforms.

What is the difference between Digital Ecosystem vs Digital Marketing Specialist?

AspectDigital EcosystemDigital Marketing Specialist
Required CredentialsTypically a background in IT, business, or digital strategy; certifications in digital tools or platformsMarketing degrees, certifications like Google Ads or HubSpot
Work EnvironmentCross-functional teams, technology-driven projects, strategic planningMarketing campaigns, content creation, analytics
Employer & Industry UsageTech companies, large enterprises, digital agenciesAdvertising agencies, brands, marketing firms
Search & Comparison IntentUnderstanding digital infrastructure, ecosystem integrationMarketing strategies, campaign management

The main difference is that a Digital Ecosystem focuses on the interconnected digital infrastructure and strategic integration across platforms, while a Digital Marketing Specialist concentrates on executing marketing campaigns and content to reach target audiences. Both roles require digital knowledge but serve different functions within the digital landscape.

Infographic showing various Digital Ecosystem job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution, with an average salary of $98,272 per year, or $47.2 per hour.

Director, Digital Customer Experience and Innovation

Menomonee Falls, WI • On-site

KOHLS
Retail • 10K+ employees
Learn more about KOHLSexternal

Other

Posted 13 days ago

Key responsibilities

  • Define and lead the digital customer experience vision, CX/UX strategy, roadmap, and innovation portfolio.

  • Drive the evolution of digital experiences in an AI-driven world, translating customer behaviors and emerging technologies into new strategies.

  • Partner across teams to translate the experience vision into priorities and bring experiences to life.

Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,482 frontline employees who took The Breakroom Quiz

Job description

About the Role

As Director, Digital Customer Experience and Innovation, you will lead the strategy and innovation agenda for Kohl’s digital customer experience, defining how customers discover, engage with, and experience Kohl’s across digital touchpoints. You will drive the experience vision, CX/UX strategy, and innovation portfolio with a focus on expanding discovery on and off Kohl’s properties, delivering intelligent and personalized experiences, and creating connected experiences across the digital ecosystem.

You will shape how Kohl’s digital experience evolves as AI transforms customer expectations, discovery, and commerce—connecting customer needs, emerging behaviors and technology, and business priorities. Through strong influence and partnership across the organization, you will bring the experience vision to life and drive engagement, relevance, loyalty, and revenue growth.

What You’ll Do

  • Define and lead the digital customer experience vision, CX/UX strategy, roadmap, and innovation portfolio, establishing a clear point of view for how Kohl’s digital experience should evolve

  • Lead the evolution of digital experiences in an AI-driven world, anticipating changes in how customers discover, engage with, and shop Kohl’s and translating them into new experience strategies

  • Establish customer experience strategies and UX frameworks, including page roles, journey principles, and experience standards that create intuitive, relevant, and cohesive experiences across digital touchpoints

  • Drive intelligent, personalized experiences leveraging customer signals, AI, personalization, recommendations, UGC, and emerging forms of conversational and agentic commerce

  • Lead the future of discovery on and off Kohl’s properties across traditional and AI-powered search, including SEO, AEO, GEO, and emerging discovery experiences

  • Define the vision for connected experiences across the digital ecosystem, including the Kohl’s app, shaping how digital touchpoints work together to strengthen engagement, loyalty, and the customer journey

  • Identify, prioritize, and scale emerging digital experience opportunities, translating customer behaviors, market shifts, and new technologies into meaningful customer and business value

  • Build a disciplined innovation and test-and-learn agenda that accelerates learning, validates new experiences, and informs future investment

  • Partner across Product, Technology, Marketing, Merchandising, Creative, Analytics, and other teams to translate the experience vision into aligned priorities and bring experiences to life 

  • Influence priorities and decisions across the organization, creating alignment around the highest-impact customer experience opportunities and driving shared accountability for the customer experience

  • Partner with Analytics and Digital Insights to understand customer behavior, define success measures, and continuously evolve experience strategy based on performance and insights

  • Lead and develop a high-performing team while fostering a culture of customer obsession, innovation, collaboration, and data-driven decision making

  • Additional tasks may be assigned

What Skills You Have

Required

  • Bachelor’s Degree in Business, Marketing, Digital, Technology, or related field

  • 10+ years of experience in Digital Strategy, Customer Experience, E-commerce, Product, Innovation, or related field

  • 7+ years of experience managing and developing high-performing teams 

  • Deep understanding and experience in digital customer experience and CX/UX strategies, AI-enabled commerce, personalization, SEO/AEO/GEO, mobile app strategy

What Kohl's employees say

Pay

Benefits

Hours and flexibility

Workplace

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