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Digital Customer Success Program Manager Jobs (NOW HIRING)

OpenLoop Health, Inc

Director of Customer Success

You will set strategy and standards for lifecycle programs, segmentation models, and data-driven ... Build and manage segmentation and coverage models (digital-only, pooled, hybrid). * Own health ...

Hourly.com

Customer Success Associate

Manage customer accounts and ensure timely onboarding through the customer success program * Maintain detailed and accurate records of customer interactions, delivering data-driven insights to ...

Cambio

Customer Success Lead

Manhattan, NY · On-site

As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real ... program. * Manage delivery of critical customer pilots to help driving closing of new customers.

Talentoma

Remote Customer Success Specialist

Louisiana, MO · On-site

$5.9K - $6.4K/mo

... management skills. • Comfortable working independently in a remote environment ... S.-based remote work opportunity. • Structured onboarding and training. • Digital customer ...

Miro

Vice President Customer Success

New York, NY · On-site +1

Background of hiring, training, and enabling CSMs with strong performance management skills * Experience in working with Digital Customer Success and/or Marketing to drive CS at scale. * Experience ...

Shep Digital Solutions

Be Seen First

Customer Success Manager

Knoxville, TN · Remote

$65K - $72K/yr

Shep Digital Solutions is developing the next generation in consumer facing retail technologies ... As a Customer Success Manager, you will be responsible for understanding our customers' needs ...

Akraya

Customer Success Manager:

Manhattan, NY · On-site

$50 - $55/hr

Digital Marketing Strategy (advanced), SaaS Solutions (advanced), Program Management (advanced ... Develop and implement customer vision and success plans. Serve as the primary point of contact for ...

SimpliGov LLC

Customer Success Manager

Sacramento, CA · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Experience with SaaS/cloud-based applications and digital transformation programs. * Excellent ...

1-800-Got-Junk of SE Florida

$55K - $75K/yr

Department Customer Success Experience 2-5 years $55,000-$75,000/year Skills Client Success Program Coordination CRM Management Stakeholder Management Admissions Support International Logistics ...

Okta

Customer Acceleration Product Manager

Bellevue, WA · On-site

As a Customer Acceleration Product Adoption Manager, you will serve as the product owner for Okta ... digital customer success program. * Experience using product analytics or BI tools to track user ...

Zoomcar

We're looking for a Digital Adoption Manager to own this layer. You'll sit at the intersection of ... digital customer success programs end to end * Strong data instincts and the ability to pull and ...

Wiley

Customer Success Manager

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the ...

World Wide Technology

Customer Success Manager

$104K - $124K/yr

WWT combines the power of strategy, execution, and partnership to accelerate digital ... Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness ...

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Digital Customer Success Program Manager information

See salary details

$14.5K

$92.9K

$164K

How much do digital customer success program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for digital customer success program manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What is a digital customer success program manager?

A Digital Customer Success Program Manager is responsible for designing, implementing, and managing digital strategies to help customers achieve their desired outcomes with a company's products or services. They leverage technology and data to proactively engage customers, drive product adoption, and reduce churn at scale. This role often collaborates closely with sales, marketing, and product teams to ensure a seamless digital customer journey, and may oversee customer success programs such as automated onboarding, digital education, and self-service resources.

How does a digital customer success program manager collaborate with cross-functional teams to improve the customer experience?

A Digital Customer Success Program Manager frequently works with teams such as product management, sales, marketing, and support to align customer success initiatives with broader business objectives. This collaboration involves sharing customer feedback, participating in joint strategy sessions, and ensuring that digital resources and programs are tailored to meet customer needs. By fostering strong relationships across departments, the manager helps drive product improvements, streamline communication, and create a unified customer journey. These cross-functional efforts are crucial for identifying pain points and implementing scalable solutions that enhance overall satisfaction.

What are the key skills and qualifications needed to thrive as a digital customer success program manager?

To thrive as a Digital Customer Success Program Manager, you need expertise in customer success strategies, data analysis, and program management, often supported by a degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer engagement tools, and data analytics software is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for building strong client relationships and driving adoption. These combined skills ensure the effective delivery of scalable customer success programs that support satisfaction, retention, and business growth.

What is the difference between Digital Customer Success Program Manager vs Customer Success Manager?

AspectDigital Customer Success Program ManagerCustomer Success Manager
CredentialsRelevant certifications in customer success, project management, or digital toolsCustomer success certifications, CRM platform expertise
Work EnvironmentFocus on digital platforms, online onboarding, and virtual engagementIn-person or hybrid client interactions, account management
Employer & IndustryTech companies, SaaS providers, digital service firmsSoftware companies, subscription services, B2B industries

The Digital Customer Success Program Manager primarily manages digital onboarding, online engagement, and program initiatives, focusing on scalable digital solutions. In contrast, the Customer Success Manager often handles direct client relationships, personalized support, and account retention. Both roles require customer success expertise but differ in their approach and tools used.

What cities are hiring for Digital Customer Success Program Manager jobs?

Cities with the most Digital Customer Success Program Manager job openings:

What states have the most Digital Customer Success Program Manager jobs?

States with the most job openings for Digital Customer Success Program Manager jobs include:

What are popular job titles related to Digital Customer Success Program Manager jobs?

For Digital Customer Success Program Manager jobs, the most frequently searched job titles are:

Infographic showing various Digital Customer Success Program Manager job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $92,919 per year, or $44.7 per hour.

Director of Customer Success

Remote

OpenLoop Health, Inc
Health Care and Social Assistance • 11 - 50 employees
Learn more about OpenLoop Health, Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead, mentor, and manage a team of Customer Success Managers responsible for driving net revenue retention through adoption, retention, and expansion across a scaled, digital-first customer success motion. You will set strategy and standards for lifecycle programs, segmentation models, and data-driven engagement, while coaching your team to execute effectively using automation, health scoring, and targeted human touchpoints to deliver measurable customer and revenue outcomes in a fast-growing digital health environment.
What You'll Do
  • Own the scaled CS strategy for SMB and mid-market customers, balancing digital engagement with targeted human touchpoints.
  • Design and optimize digital customer journeys across onboarding, adoption, renewal, and expansion.
  • Build and manage segmentation and coverage models (digital-only, pooled, hybrid).
  • Own health scoring frameworks, lifecycle triggers, and in-app / automated outreach.
  • Partner with Product and Marketing to deliver in-product education, campaigns, and self-serve resources.
  • Drive retention and expansion through programmatic, data-driven plays.
  • Lead a team of Scaled / Digital CSMs and CS Ops partners.
  • Drive KPIs (GRR, NRR, adoption, engagement) and report performance to leadership.
  • Continuously test, measure, and iterate on scalable CS programs.

Who You Are
  • 7+ years of experience in Customer Success, CS Operations, or Growth roles.
  • 3+ years of experience leading and developing customer-facing teams, ideally in a scaled or digital CS environment.
  • Proven track record of owning and improving NRR in a SaaS or digital health business.
  • Strong experience with customer success platforms (Gainsight, Totango, ChurnZero, or similar).
  • Highly data-driven, comfortable with experimentation, automation, and iterative improvement.
  • Experience operating in fast-growing or startup environments with evolving processes.
Our Benefits
In addition, for salaried positions you would also be eligible for:
  • Medical, Dental, and Vision plans
  • Flexible Spending/Health Savings Accounts
  • Flexible PTO
  • 401(k) + Company Match
  • Life Insurance, Pet insurance, and more

Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We'd love to meet you.

Apply