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Digital Customer Success Manager Jobs in Delafield, WI

Deloitte

Deployment Success Manager

Milwaukee, WI

... customer and commercial strategies, digital products and innovation, marketing, commerce, sales ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Jorgensen Conveyors, Inc.

Service Manager

Mequon, WI · On-site

As the Service & Customer Success Manager, you will have the responsibility to build, launch, and scale Jorgensen's Lifecycle Support & Customer Success organization from the ground up. You will be ...

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Danaher

Digital Analyst Internships

Whitewater, WI · On-site

$97K - $114K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... Experience with Sitecore or other Content Management Systems Company Description At Beckman Coulter ...

Danaher

Digital Analyst Internships

Whitewater, WI · On-site

$97K - $114K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... Experience with Sitecore or other Content Management Systems Company Description At Beckman Coulter ...

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All JobsDigital Customer Success JobsDigital Customer Success Manager JobsDigital Customer Success Manager Jobs in Delafield, WI

Digital Customer Success Manager information

See Delafield, WI salary details

$31.2K

$79.7K

$134.3K

How much do digital customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for digital customer success manager in Delafield, WI is $79,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,000.00 per year, depending on experience, location, and employer.

How does a digital customer success manager collaborate with product and sales teams to enhance the customer experience?

A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a digital customer success manager, and why are they important?

To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.

What is the difference between Digital Customer Success Manager vs Customer Support Specialist?

AspectDigital Customer Success ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are commonOften requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial
Work EnvironmentWorks primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clientsHandles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving
Employer & Industry UsageCommon in SaaS, tech, and online service companies focusing on client retention and growthFound across various industries including retail, telecom, and tech, focusing on resolving customer issues

The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.

What job categories do people searching Digital Customer Success Manager jobs in Delafield, WI look for?

The top searched job categories for Digital Customer Success Manager jobs in Delafield, WI are:

What cities near Delafield, WI are hiring for Digital Customer Success Manager jobs?

Cities near Delafield, WI with the most Digital Customer Success Manager job openings:

Digital Customer Success Manager jobs near you
Infographic showing various Digital Customer Success Manager job openings in Delafield, WI as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $79,670 per year, or $38.3 per hour.

Senior Digital Customer Analytics Analyst (Remote)

KOHLS

Menomonee Falls, WI • On-site

Other

Posted 10 days ago

Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,474 frontline employees who took The Breakroom Quiz

13th of 21 rated department stores

Job description

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

As Senior Digital Customer Analytics Analyst, you will identify and communicate business insights by analyzing digital customer funnel and performance data. You will identify business questions, extract data through relational databases or cloud platforms, analyze and interpret the data and develop insights into stories to assist with business-critical decisions.

What You’ll Do

  • Perform advanced ad hoc analysis for customer, program, offer and channel performance, consulting with leadership on required Key Performance Indicators (KPIs)

  • Identify, collect and manipulate primary and secondary data from various sources (e.g., Snowflake, BigQuery) to answer complex business questions

  • Develop, maintain and automate dashboards and reporting focused on key digital KPIs (conversion, retention, engagement, Lifetime Values (LTV))

  • Lead deep-dive analyses (funnels, cohorts, attribution, A/B testing) across digital touchpoints (web, app, email, paid media)

  • Partner with Product and UX teams to evaluate feature performance and identify optimization opportunities

  • Support Marketing teams with campaign measurement, audience segmentation and comprehensive customer journey analysis

  • Ensure data quality and consistency across all analytics platforms (e.g., Adobe/Google Analytics)

  • Translate complex analytical findings into clear, compelling and organized insights for non-technical leadership stakeholders

  • Proactively identify significant trends, risks and growth opportunities to influence strategic business decisions

  • Mentor junior analysts and contribute to the continuous development of analytics best practices and standards

  • Additional tasks may be assigned

What Skills You Have

Required

  • Bachelor’s degree in a quantitative field such as statistics, econometrics, math, research or behavioral Sciences

  • 5+ years of digital and/or customer analytics and insights experience

  • Advanced SQL skills

  • Experience with Adobe Clickstream data or equivalent site funnel data

  • Hands-on experience with digital analytics tools (Adobe Analytics, Google Analytics, Amplitude, etc.)

  • Modeling experience

  • Experience with data visualization tools (i.e. Qlik, Tableau, Data Studio)

  • Experience with Google Cloud Platform services and other big data technologies

Preferred

  • Master’s degree or equivalent

What Kohl's employees say

Pay

Benefits

Hours and flexibility

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