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Digital Adoption Platform Jobs (NOW HIRING)

WalkMe

Customer Success Engineer

Raleigh, NC

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement ...

WalkMe

Customer Success Engineer

Austin, TX

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement ...

WalkMe

Customer Success Engineer

Raleigh, NC

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement ...

American Savings Bank

Digital Banking Director

Honolulu, HI · On-site

$150K - $210K/yr

Serves as vendor manager for the online/mobile platform partnership, the second largest vendor of ... Responsible for leading the Bank in UX/UI principles, digital adoption, and utilizes customer and ...

Leidos

Digital Employee Experience Engineer

Lead platform upgrades, feature adoption, and continuous improvement initiatives. * Develop and ... Employee Engagement & Digital Adoption * Design and manage Nexthink Campaigns to gather employee ...

ASC Engineered Solutions

Dynamics CRM Administrator

... our digital adoption platform. • Provide day-to-day CRM support for users, including troubleshooting, process questions, and adoption support. • Coordinate with internal IT and external CRM ...

ASC Engineered Solutions

Dynamics CRM Administrator

... our digital adoption platform. • Provide day-to-day CRM support for users, including troubleshooting, process questions, and adoption support. • Coordinate with internal IT and external CRM ...

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All JobsDigital Adoption Platform Jobs

Digital Adoption Platform information

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$47

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How much do digital adoption platform jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for digital adoption platform in the United States is $47.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $61.30 per hour, depending on experience, location, and employer.

What are the primary responsibilities of a professional working with a Digital Adoption Platform (DAP)?

Professionals working with Digital Adoption Platforms are typically responsible for designing, implementing, and optimizing in-app guidance, tutorials, and support tools that help users navigate software applications more effectively. This involves collaborating closely with product, UX, and training teams to identify user pain points and create targeted walkthroughs or tooltips. A key part of the role includes analyzing user engagement data to continuously improve onboarding flows and feature adoption. Additionally, DAP specialists may provide training to internal teams and act as a liaison between software vendors and end users.

What is the difference between Digital Adoption Platform vs Customer Success Manager?

AspectDigital Adoption PlatformCustomer Success Manager
Primary RoleProvides tools to facilitate user onboarding and product adoptionBuilds relationships to ensure customer satisfaction and retention
Skills & CertificationsProduct knowledge, technical skills, user experience designCommunication, relationship management, industry knowledge
Work EnvironmentTech companies, SaaS providers, software vendorsCustomer-centric roles across various industries
Usage in IndustryUsed by product teams to improve user onboardingUsed by sales and support teams to retain clients

The Digital Adoption Platform focuses on providing tools to help users learn and adopt software efficiently, while a Customer Success Manager works directly with clients to ensure their ongoing satisfaction and success. Both roles are essential in tech and SaaS industries but serve different functions in the customer journey.

What are the key skills and qualifications needed to thrive as a Digital Adoption Platform (DAP) Specialist, and why are they important?

To excel as a Digital Adoption Platform Specialist, you need a solid understanding of digital transformation, user experience design, and software implementation, often supported by experience in SaaS environments or relevant certifications. Familiarity with DAP tools like WalkMe, Whatfix, or Pendo, as well as analytics platforms and CRM systems, is typically required. Strong communication, problem-solving, and project management skills help you effectively collaborate with stakeholders and drive user engagement. These abilities are crucial for ensuring successful platform adoption, maximizing ROI, and supporting organizational change initiatives.

What is a Digital Adoption Platform?

A Digital Adoption Platform (DAP) is a software solution designed to help users learn and effectively use other software applications. DAPs provide in-app guidance, walkthroughs, tooltips, and analytics to streamline onboarding and increase user productivity. They are commonly used by organizations to enhance employee training, accelerate software adoption, and reduce support costs. By offering context-sensitive help, DAPs ensure users can navigate complex digital tools with ease and confidence.
Customer Success Engineer

Customer Success Engineer

WalkMe

Raleigh, NC

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

Industry leader? Well, how about an industry creator?!
 
At WalkMe, now an SAP company, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we're transforming how enterprises interact with their technology.
 
So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
 
The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.
What You'll Own
  • Deliver consulting, implementation, and enablement services-guiding customers through best practices, solution design, rollout, and adoption.
  • Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
  • Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
  • Understand each customer's business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
  • Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
  • Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
  • Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
  • Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
  • Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
  • Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.
What You Need To Succeed
  • 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
  • Proven experience with consulting, solution implementation, and customer enablement.
  • Basic understanding of CSS, HTML, JavaScript, and APIs.
  • Strong understanding of SaaS platforms, integrations, and data workflows.
  • Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
  • Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
  • Excellent communication and relationship-building skills with both business and product stakeholders.
  • Strong project management and organizational skills.
  • Passion for helping customers succeed and driving measurable business outcomes.
What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
  • We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
  • We value collaboration and understand the importance of a healthy work-life balance . To support, we offer: 
  • Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.  
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
  • Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
  • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
  • WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Our job titles may span more than one career level. The total OTE for this role is between $95,000 and $120,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
 
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific rol

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
 
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
 
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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