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Digital Adoption Platform Jobs (NOW HIRING)

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement ...

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement ...

It is a specialized Power Platform Adoption Manager role you will live and breathe adoption metrics, training pipelines, and the cultural shift required to embed digital tools into everyday work.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement ...

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Digital Adoption Platform information

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How much do digital adoption platform jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for digital adoption platform in the United States is $47.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $61.30 per hour, depending on experience, location, and employer.

What are the primary responsibilities of a professional working with a Digital Adoption Platform (DAP)?

Professionals working with Digital Adoption Platforms are typically responsible for designing, implementing, and optimizing in-app guidance, tutorials, and support tools that help users navigate software applications more effectively. This involves collaborating closely with product, UX, and training teams to identify user pain points and create targeted walkthroughs or tooltips. A key part of the role includes analyzing user engagement data to continuously improve onboarding flows and feature adoption. Additionally, DAP specialists may provide training to internal teams and act as a liaison between software vendors and end users.

What is the difference between Digital Adoption Platform vs Customer Success Manager?

AspectDigital Adoption PlatformCustomer Success Manager
Primary RoleProvides tools to facilitate user onboarding and product adoptionBuilds relationships to ensure customer satisfaction and retention
Skills & CertificationsProduct knowledge, technical skills, user experience designCommunication, relationship management, industry knowledge
Work EnvironmentTech companies, SaaS providers, software vendorsCustomer-centric roles across various industries
Usage in IndustryUsed by product teams to improve user onboardingUsed by sales and support teams to retain clients

The Digital Adoption Platform focuses on providing tools to help users learn and adopt software efficiently, while a Customer Success Manager works directly with clients to ensure their ongoing satisfaction and success. Both roles are essential in tech and SaaS industries but serve different functions in the customer journey.

What are the key skills and qualifications needed to thrive as a Digital Adoption Platform (DAP) Specialist, and why are they important?

To excel as a Digital Adoption Platform Specialist, you need a solid understanding of digital transformation, user experience design, and software implementation, often supported by experience in SaaS environments or relevant certifications. Familiarity with DAP tools like WalkMe, Whatfix, or Pendo, as well as analytics platforms and CRM systems, is typically required. Strong communication, problem-solving, and project management skills help you effectively collaborate with stakeholders and drive user engagement. These abilities are crucial for ensuring successful platform adoption, maximizing ROI, and supporting organizational change initiatives.

What is a Digital Adoption Platform?

A Digital Adoption Platform (DAP) is a software solution designed to help users learn and effectively use other software applications. DAPs provide in-app guidance, walkthroughs, tooltips, and analytics to streamline onboarding and increase user productivity. They are commonly used by organizations to enhance employee training, accelerate software adoption, and reduce support costs. By offering context-sensitive help, DAPs ensure users can navigate complex digital tools with ease and confidence.
Digital Adoption Specialist

Digital Adoption Specialist

Rockwell Automation

Mayfield Heights, OH • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago


Rockwell Automation rating

7.9

Company rating: 7.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

156th of 417 rated machine equipment manufacturers


Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Digital Adoption Specialist plays a critical role in driving the adoption, usability, and ongoing effectiveness of the Seismic platform. You will focus on supporting day-to-day platform operations, ensuring content quality, and enabling users to effectively manage and maintain content within Seismic.

You will work with internal stakeholders and Global Commercial Operations to support adoption needs, maintain training resources, and ensure a consistent, high-quality user experience within Seismic. You will report to the Digital Adoption & Process Manager and have a hybrid schedule working in out of any one of Rockwell Automation business locations in the United States.

Your Responsibilities:
  • Serve as the primary digital adoption support resource for Seismic, focusing on day-to-day platform usage, user support, and execution of adoption activities
  • Partner with platform owner to execute updates, enhancements, and user support activities
  • Train and onboard Seismic Premium Users on platform best practices, content standards, and expectations
  • Execute regular content audits to ensure alignment with governance standards, including content quality, tagging, and naming conventions
  • Monitor adoption and engagement metrics to identify gaps and support targeted training or content clean-up efforts
  • Work closely with platform owner to align adoption best practices with broader tool adoption goals
  • Leverage Agile methodology and tools (e.g., Jira) to organize and track work, including audit activities, documentation updates, and user support requests
The Essentials - You Will Have:
  • Bachelor's degree
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
  • Experience with Seismic (Sales Enablement platform) or similar content and enablement platforms
  • Familiarity with internal tool ecosystems and user adoption strategies
  • Ability to translate processes and system requirements into clear, user-friendly guidance
  • Experience with digital adoption platforms, preferably WalkMe
  • Experience supporting content audits, governance processes, or data hygiene initiatives
  • Familiarity with user enablement, onboarding, or training delivery
  • Familiarity with internal tool ecosystems and user adoption strategies
  • Experience working with international teams and projects
  • Agile methodology experience
What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-Hybrid

#LI-AC1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.


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About Rockwell Automation

Sourced by ZipRecruiter

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Industry

Industrial automation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1903

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