Digital Account Manager Contract Jobs in Delaware

ModernControls is seeking a driven and customer-focused Building Automation Systems (BAS) Account Manager to support and grow our service and controls business across the Mid-Atlantic region. This role is responsible for managing existing client relationships while identifying new opportunities for service agreements, system upgrades, and energy solutions. The ideal candidate understands building automation, is comfortable in front of customers, and can bridge the gap between technical teams and business outcomes.
Position Summary
The Building Automation Systems (BAS) Account Manager is responsible for developing, managing, and expanding client relationships within assigned accounts. This role serves as the primary point of contact for customers, ensuring high levels of satisfaction while driving revenue growth through service agreements, system upgrades, and project opportunities.
The BAS Account Manager works closely with operations, project management, and service teams to deliver solutions that align with customer needs and company objectives.
Key Responsibilities
Client Relationship Management
Serve as the primary liaison for assigned BAS accounts
Build and maintain strong, long-term customer relationships
Conduct regular client check-ins, site visits, and business reviews
Ensure customer satisfaction and retention across all service lines
Sales & Business Development
Identify and pursue new business opportunities within existing accounts
Develop and present proposals for service agreements, retrofits, and system upgrades
Drive growth in maintenance contracts, energy optimization solutions, and capital projects
Meet or exceed assigned revenue and margin targets
Account Strategy & Planning
Develop account plans to support long-term growth and retention
Understand client facilities, systems, and operational needs
Coordinate with internal teams to align resources with customer requirements
Project & Service Coordination
Partner with Project Managers and Service Teams to ensure successful execution
Monitor project progress, customer expectations, and overall delivery
Assist in resolving issues, escalations, and service concerns
Financial Oversight
Manage account profitability, including pricing, margins, and contract performance
Support billing, change orders, and contract renewals
Track and report on key performance metrics
Reporting & CRM Management
Maintain accurate records in CRM and internal systems
Provide regular updates on pipeline, forecasts, and account status
Support leadership with reporting and strategic insights
Reporting & CRM Management
Maintain accurate records in CRM and internal systems
Provide regular updates on pipeline, forecasts, and account status
Support leadership with reporting and strategic insights
Requirements
Education & Experience
Bachelor's degree in Business, Engineering, or related field preferred
5+ years of experience in BAS, HVAC, controls, or related industry
Proven track record in account management or technical sales
Technical Knowledge
Strong understanding of building automation systems (e.g., Johnson Controls Metasys, Siemens Desigo, Honeywell systems)
Familiarity with HVAC systems, controls integration, and energy management
Ability to interpret technical drawings, specifications, and system designs
Skills & Competencies
Strong communication and relationship-building skills
Proven ability to manage multiple accounts and priorities
Financial acumen with understanding of margins and contract structures
Problem-solving and conflict resolution skills
Self-motivated with a results-driven mindset
Working Conditions
Combination of office and field environment
Regular travel to client sites required
Occasional after-hours support for critical client needs
Compensation & Benefits
Competitive base salary
Company vehicle or car allowance
Company Paid Health Insurance
Dental, and vision insurance
401(k) with company contribution
Paid time off and holidays
Core Values Alignment
The BAS Account Manager is expected to embody and promote the company's core values:
Run Toward the Fire
Never Give Up
Held to a Higher Standard
My Word is Our Bond
Be Modern
Have Each Other's Back
Success Metrics
Revenue growth within assigned accounts
Contract renewal and retention rates
Customer satisfaction scores
Gross margin performance
Pipeline development and close rate