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Dialog Design Jobs (NOW HIRING)

Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration * Support NLU configuration, training, testing, and optimization * Provide ...

Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration * Support NLU configuration, training, testing, and optimization * Provide ...

Design & Release Engineer

Auburn Hills, MI · On-site

$38 - $43.50/hr

Job Title: Design & Release Engineer Job Location: Auburn Hills, MI Job Duration: 3 months ... Calibrating easy move (torque management, learning conditions) and CAN dialog * Downloading ...

Senior Narrative Designer

New York, NY · On-site

$111K - $119K/yr

Partner with Product, Design, and Engineering to define and iterate on character-driven features You have... * Excellent creative writing skills and expertise in crafting character-rich dialog

Genesys Developer

Almond, NY · On-site

$49 - $67/hr

... design, develop, and deliver IVR solutions and conversational bots using: Genesys Dialog Engine , Third-party bot platforms such as Google Dialog flow and Amazon Lex • Requires strong analytical ...

Engineer

Midvale, UT · On-site

$100K - $120K/yr

Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.) * Genesys API's and integration with 3rd party solutions and CRMs like ...

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Dialog Design information

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$32.5K

$55.9K

$87.5K

How much do dialog design jobs pay per year?

As of Jun 6, 2026, the average yearly pay for dialog design in the United States is $55,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $63,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dialog Designer, and why are they important?

To thrive as a Dialog Designer, you need expertise in linguistics, UX writing, conversational design principles, and a background in human-computer interaction or a related field. Familiarity with conversational AI platforms (such as Dialogflow, IBM Watson, or Microsoft Bot Framework) and prototyping tools is typically required. Creativity, empathy, and strong collaboration skills help ensure the dialogue flows naturally and meets user needs. These capabilities are vital for crafting intuitive, user-friendly conversational experiences that drive engagement and satisfaction.

What are some common challenges dialog designers face when creating conversational interfaces, and how can they be addressed?

Dialog designers often encounter challenges such as ensuring natural, intuitive user interactions and handling ambiguous or unexpected user inputs. Balancing user needs with technical constraints, like platform limitations or AI capabilities, is also common. To address these challenges, designers collaborate closely with UX researchers, developers, and product managers, conduct extensive user testing, and iterate on dialog flows based on real user feedback. Staying updated with the latest conversational AI trends and best practices further helps in overcoming these obstacles.

What is dialog design?

Dialog design refers to the process of creating conversational interfaces where users interact with computers or digital assistants using natural language. It involves planning the structure, flow, and wording of conversations to ensure they are intuitive, efficient, and user-friendly. Dialog designers consider user needs, context, and potential responses to craft effective interactions, whether for chatbots, voice assistants, or other conversational systems. The goal is to make conversations seamless and helpful, minimizing confusion and enhancing user experience.

What is the difference between Dialog Design vs User Experience Designer?

AspectDialog DesignUser Experience Designer
FocusDesigning conversational interfaces and dialog flowsOverall user experience, including usability and interaction
SkillsConversation flow, UI design, scriptingResearch, wireframing, prototyping, user research
Work EnvironmentChatbots, voice assistants, AI interfacesWebsites, apps, digital products
CertificationsOften specialized in UI/UX or AI toolsUX certifications, design degrees

Dialog Design primarily focuses on creating conversational interfaces and scripting dialog flows, often for chatbots and voice assistants. User Experience Designers take a broader approach, improving overall user interactions across digital platforms. While both roles require UI/UX knowledge, Dialog Design is more specialized in conversational AI, whereas UX Design encompasses a wider range of user-centered design practices.

More about Dialog Design jobs
What cities are hiring for Dialog Design jobs? Cities with the most Dialog Design job openings:
What states have the most Dialog Design jobs? States with the most job openings for Dialog Design jobs include:
Infographic showing various Dialog Design job openings in the United States as of May 2026, with employment types broken down into 2% Internship, 1% Full Time, 71% Part Time, 3% Temporary, 22% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,906 per year, or $26.9 per hour.
Capgemini Invent - Contact Center - Senior Consultant

Capgemini Invent - Contact Center - Senior Consultant

United Airlines

Atlanta, GA • On-site, Remote

$112K - $212K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


United Airlines rating

7.8

Company rating: 7.8 out of 10

Based on 331 frontline employees who took The Breakroom Quiz

9th of 26 rated airlines


Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

As a Consultant you will support the design and delivery of AI-enabled contact center solutions with a focus on conversational AI, digital self-service, and intelligent agent support capabilities. The role combines product management practices with hands-on delivery of AI solutions that modernize customer interactions and improve agent productivity.

You will support the development of conversational experiences across voice and digital channels, defining automation opportunities within service journeys, and contributing to the delivery of modern agent tools such as agent assist and AI-enhanced desktops. You will work in an exciting environment and collaborate every day with product owners, engineers, designers, and client stakeholders to translate service challenges into scalable AI-enabled solutions.

You Will:

  • Support the design and implementation of conversational AI solutions across voice and digital channels, including intent modeling, dialog design, service journeys, and selfservice automation
  • Contribute to product management activities for AIenabled service capabilities, including roadmap development, backlog definition, and feature prioritization
  • Assist in delivering AIpowered agent assist and modern agent desktop experiences that integrate realtime knowledge retrieval, customer context, workflow orchestration, and recommendations
  • Collaborate with crossfunctional teams across strategy, design, engineering, and data to deliver AIenabled contact center solutions from concept through deployment
  • Participate in client workshops, solution design sessions, demonstrations, and research on emerging conversational AI and contact center technologies to inform solution development
Your Skills + Experience

You bring strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation. You are able to identify and support AIenabled opportunities that improve business outcomes and delivery effectiveness, and you have experience working in AIaugmented ways of working to enhance research, analysis, and solution development. You collaborate effectively across strategy, technology, data, and design to enable AIdriven solutions, with a solid understanding of responsible AI principles such as ethics, privacy, security, and governance. You demonstrate curiosity and a continuous learning mindset around emerging AI capabilities and their practical application in client environments.

Required Experience

  • 3-5 years of experience in consulting, product management, digital transformation, or technology delivery roles
  • Experience supporting conversational AI, chatbots, virtual assistants, or digital selfservice implementations
  • Familiarity with contact center platforms and ecosystems (e.g., Genesys, NICE, Amazon Connect, Salesforce, Kore.ai) and AIenabled service capabilities such as agent assist, knowledge retrieval, automation, or intelligent routing
  • Understanding of product management and agile delivery principles, including roadmap planning and backlog prioritization
  • Strong analytical, communication, and collaboration skills

The base compensation range for this role in the posted location is: $112,600 - $212,700

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

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