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Dialer Support Analyst Jobs (NOW HIRING)

Fabergent

Avaya Dialer Administrator

Phoenix, AZ · On-site

Identify ways to maximize the use of Dialer functionality that supports the business in achieving ... and contact center analysis preferred High level of analytical, strategic planning and ...

Rock Connections

Dialer Administrator I

Cypress, TX · On-site

$24.52 - $34.13/hr

Provide support to Dialer management with analyzing collection trends. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates

Rocket Mortgage, LLC

Dialer Administrator I

Cypress, TX · On-site +1

$24.52 - $34.13/hr

Provide support to Dialer management with analyzing collection trends. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination ...

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination ...

SWBC

Collections Dialer Administrator-I

San Antonio, TX

$15.25 - $19.75/hr

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the ... Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the ... Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.

Swbc

Collections Dialer Administrator-I

San Antonio, TX

$15.25 - $19.75/hr

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the ... Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.

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All JobsDialer Support Analyst Jobs

Dialer Support Analyst information

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How much do dialer support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for dialer support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Dialer Support Analyst vs Call Center Support Specialist?

AspectDialer Support AnalystCall Center Support Specialist
CredentialsBasic IT knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentTechnical support in call center settingsCustomer service in call centers
Industry UsageTelecommunications, salesCustomer service, sales

The Dialer Support Analyst primarily focuses on supporting and troubleshooting automated dialer systems, ensuring smooth operation. In contrast, the Call Center Support Specialist handles general customer inquiries and provides support without technical system focus. Both roles require strong communication skills and are common in call center environments, but the Dialer Support Analyst has a more technical emphasis on dialer systems.

What does a Dialer Support Analyst do?

A Dialer Support Analyst is responsible for managing and troubleshooting automated dialing systems used in call centers. They ensure the dialer operates efficiently, resolve technical issues, and optimize system performance, often using specialized software and monitoring tools. The role requires strong technical skills and knowledge of telephony systems to support sales or customer service operations.

What is the role of a Dialer Support Analyst?

A Dialer Support Analyst is responsible for managing and troubleshooting automated dialing systems used in call centers. They ensure the dialer operates efficiently, resolve technical issues, and optimize system performance to improve outreach campaigns. Proficiency with call center software and technical support skills are typically required.

What are popular job titles related to Dialer Support Analyst jobs?

For Dialer Support Analyst jobs, the most frequently searched job titles are:

Avaya Dialer Administrator

Phoenix, AZ • On-site

Fabergent
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Fabergentexternal

Full-time

Re-posted 20 days ago

Job description

Job Description

Description:

Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner. Mentor staff to learn effective dialer operations.

Responsibilities:

Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives

Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates

Determine the extent blended techniques can be used to maximize contact and service to our students

Facilitate the preparation of lists insuring they are in the proper format, duplicates have been removed and they follow applicable do not call standards set at the federal and or state level

Leverage workflow and business system functionality to identify opportunities for improvement and champion new processes and systems to facilitate automation

Responsible for documenting and maintaining knowledge articles of campaigns and best practices within the business environment

Performs other duties as assigned or apparent


Qualifications

Basic Qualifications:

Experience with dialer technology and lead campaign management for an outbound contact center

Requires an understanding of communications technology, both hardware and software, and its application to address business needs

Experience mentoring co-workers on dialer best practices

Additional Qualifications:

Strong verbal and written communication skills to effectively interact with internal and external customers

Previous experience with Avaya and/or Genesys Outbound Dialing Platforms a plus

Knowledge of Pearl Scripting, SQL, Linux Administration and contact center analysis preferred

High level of analytical, strategic planning and organizational ability is required

Must possess the ability to prioritize and perform multiple tasks simultaneously

Must have excellent oral and written communication skills to effectively interact with internal and external customers and department staff

Must possess the ability to effectively communicate with others, perform work in a team environment, and relay necessary information as appropriate

Additional Information

All your information will be kept confidential according to EEO guidelines.

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