Dial Ride Jobs in Phoenix, AZ (NOW HIRING)

Salary: $47,091.98 - $70,638.10 Annually
Location : Field Operations 6210 W. Myrtle Ave., Glendale, AZ
Job Type: Full Time
Job Number: 2026-04557
Department: Transportation
MUNIS- Org Description: Dial-A-Ride
Opening Date: 06/09/2026
Closing Date: 6/23/2026 11:59 PM Arizona
Hours per Week: 40
Description
About Us:The City of Glendale's Transportation Department works to ensure safe and efficient travel for the people of Glendale.
The Role:The Lead Transit Operator provides lead direction to transit staff and participates in the provision of transportation services to citizens.
The ideal candidate for the role will have two (2) years of experience involving public contact, including base radio and/or telephone operation, and the use of computers and software packages, OR two (2) years of experience in the operation of a transit bus or van.
Salary and Hiring Bonus:This position is a Grade 310 with an annual salary between $42,714-$64,071
Benefits:
The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the or visit the for more information.
Holiday, Vacation, and Sick Leave:
Regular status position's offer:

• The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays.
• Vacation leave accrues at 5.33 hours per pay period (138 hours per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service.
• Sick leave accrues at 4.4 hours per pay period (114 hours per year).

Retirement:

• This position participates in the Arizona State Retirement System (ASRS).
• Contribution is mandatory, and the current contribution rate is 12%.

Essential Functions

1. Operates Dial-A-Ride or fixed route bus transporting passengers from one location to another as directed by the base radio dispatcher or a mobile data terminal; completes daily safety vehicle checks including oil, fuel and fluid levels, lifts, doors, etc, and records such on the maintenance checklist; reports malfunctions as necessary; cleans and fuels vehicle; assists passengers, including the elderly and handicapped, in boarding and exiting the bus as necessary.
2. Operates two-way radio system and a mobile data terminal.
3. Collects fares from passengers and accurately completes corresponding paperwork for each fare.
4. Provides information regarding Dial-A-Ride services valley wide, fixed route bus information, ADA transportation service and other transportation options. Explains and issues ADA service and discount card applications.
5. Logs all stops on log sheet, prepares accident reports and various reports required by federal regulations.
6. Plans, schedules, trains, and assigns work and provides lead direction to assigned staff; ensures coverage when supervisors are not available. Monitors activities and performance; reports infractions to the employee's direct supervisor; works with employees to improve services or deficiencies.
7. May respond to vehicle accidents and incidents involving division personnel and passengers; investigates circumstances and works with police department personnel, determines whether drug or alcohol test is warranted per federal regulations; completes accident paperwork; transports personnel to testing facility if necessary and assists with accident investigations.
8. Helps plan and conduct quarterly staff safety meetings. Serves on Division's safety committee.
9. Investigates and resolves customer complaints.
10. Performs off-site education to citizens as part of the cities dial-a-ride and fixed-route education program.
11. Prepares and maintains records including monthly statistical and narrative reports related to division activities.
12. Assists in dispatch office on computerized dispatch and phone systems.
13. Determines routes by using computer-mapping system.
14. Assigns Gus buses to routes within the DoubleMap software system
15. Evaluates city bus stops for cleanliness and maintenance issues.
16. Operates city vehicles which require a Commercial Driver's License (CDL).
17. Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors
Two (2) years of experience involving public contact, including base radio and/or telephone operation, and the use of computers and software packages, OR two (2) years of experience in the operation of a transit bus or van.
Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.
Knowledge of:

• Basic first aid procedures
• Traffic laws and safety requirements involved in the operation of a public transit bus
• The geography and street layout of the City of Glendale and of the valley-wide transit service
• The operation of several types of passenger buses, lifts, safety equipment and various types of vehicle fueling systems
• The operation of base radio and telephone equipment

Skill in:

• Typing and the operation of personal computers

Ability to:

• Plan and direct the work of others
• Assist persons with disabilities
• Provide courteous customer service at all times
• Follow oral and written instructions
• Understand, adhere to and follow all City and departmental policies and procedures
• Operate a two-way radio system
• Operate a mobile data entry system
• Communicate effectively verbally and in writing
• Establish and maintain effective working relationships with City employees and the public
• Maintain clear and accurate records, logs and reports
• Effectively respond to emergencies on and around the bus
• Determine the best route to travel from one location to another and provide estimate times for arrival
• Operate city vehicles which require a Commercial Driver's License (CDL)

Special Requirements

• A valid Arizona driver's license.
• Possession of or ability to obtain a valid Arizona Class C Commercial's Driver's license with passenger endorsement within 45 days of hire.
• Weekend and call back duty required.
• This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing.

Success Factor Classification Level - Foundational
To view the success factor definitions please click here.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Physical Requirements/Working Conditions
Lift, push, climb and crouch while assisting and securing passengers and equipment. Requires lifting 50 pounds. Enters, exits, and operates city vehicles which require a Commercial Driver's License (CDL).
May operate a bus for extended periods of time; exposed to adverse weather conditions, noise and fumes in bus operation. May be exposed to hazardous materials such as various types of fuel, fumes and special medical waste. May be in a restricted office setting.
Benefit information is outlined here:
01
I understand that my work experience must be in the body of this application and that "see resume" is grounds for disqualification from further consideration. Furthermore, I verify that the information I have provided on this application is accurate, and that any answers I provide to the following questions are also reflected in the Work Experience section of my application. I understand that the responses I provide will be verified through the recruitment process and any misstatement of material facts will also be grounds for disqualification from further consideration.

• Yes
• No

02
Please select the response that most accurately represents your work experience as it relates to your candidacy for the Lead Transit Operator for the City of Glendale. (As a reminder, your answer MUST be reflected in the Work Experience and Education sections of this application.)

• Two (2) years of experience involving public contact, including base radio and/or telephone operation, and the use of computers and software packages, OR two (2) years of experience in the operation of a transit bus or van.
• One or more years of experience involving public contact, including base radio and/or telephone operation, and the use of computers and software packages, AND 1 or more years of experience in the operation of a transit bus or van.
• No experience involving public contact, including base radio and/or telephone operation, and the use of computers and software packages, AND 2 or more years experience in the operation of a transit bus or van.
• None of the above

03
This position requires possession of a valid state of Arizona Class C Commercial Driver License (CDL) with a Passenger endorsement at time of application. Do you possess a valid state of Arizona Class C CDL with Passenger Endorsement?

• Yes
• No

04
How many years of Dial-A-Ride or transit bus/van experience do you have? (As a reminder, your selections MUST be reflected in the Work Experience section of the application.)

• More than 5 years
• Between 4 and 5 years
• Between 3 and 4 years
• Between 2 and 3 years
• Between 1 and 2 years
• Less than 1 year
• No Experience

05
How many years of routed driving experience do you have? (As a reminder, your selections MUST be reflected in the Work Experience section of the application.)

• More than 5 years
• Between 4 and 5 years
• Between 3 and 4 years
• Between 2 and 3 years
• Between 1 and 2 years
• Less than 1 year
• No Experience

06
How many years of lead or supervisory experience do you have? (As a reminder, your selections MUST be reflected in the Work Experience section of the application.)

• More than 5 years
• Between 4 and 5 years
• Between 3 and 4 years
• Between 2 and 3 years
• Between 1 and 2 years
• Less than 1 year
• No Experience

07
How many years of customer service experience do you have? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)

• More than 5 years
• Between 4 and 5 years
• Between 3 and 4 years
• Between 2 and 3 years
• Between 1 and 2 years
• Less than 1 year
• No Experience

08
Do you have experience using Radio-PTT and/or MDT? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)

• I have experience using Radio-PTT only
• I have experience using MDT only
• I have experience using both
• I do not have experience using either

09
Do you have experience working with the elderly and/or customers with special needs? (As a reminder, your answer MUST be reflected in the Work Experience section of the application.)

• I have experience working with customers from the senior population.
• I have experience working with special needs customers.
• I have experience working with both types of customers.
• I do not have experience with either types of customers.

Required Question