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Dial America Jobs in Decatur, GA (NOW HIRING)

Marsh LLC

Client Support Specialist EHB

Atlanta, GA · On-site

$17.25 - $23.25/hr

With offices across North America, we combine the personalized service model of a local consultant ... to dial into the details. Our Client Support Associates will create employee communications ...

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Dial America information

See Decatur, GA salary details

$8

$17

$27

How much do dial america jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for dial america in Decatur, GA is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $20.67 per hour, depending on experience, location, and employer.

What is Dial America?

Dial America is a company that provides call center services for various industries, including healthcare, financial services, fundraising, and telecommunications. Employees at Dial America typically work as customer service representatives or sales agents, handling inbound and outbound calls. Their responsibilities may include assisting customers with inquiries, processing orders, providing product information, and conducting surveys or sales calls. The company offers both full-time and part-time positions, often with flexible scheduling options. Training is provided to help employees effectively serve clients and customers.

What are the key skills and qualifications needed to thrive as a call center representative at Dial America?

To thrive as a Call Center Representative at DialAmerica, you need strong communication skills, basic computer proficiency, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Exceptional listening skills, patience, and a positive attitude help you stand out in delivering effective customer service. These abilities are essential for meeting customer needs, achieving performance targets, and maintaining client satisfaction in a high-volume call center environment.

What are the typical challenges faced by call center agents at Dial America, and how can new employees prepare for them?

Call center agents at Dial America often face challenges such as managing high call volumes, handling difficult or upset customers, and meeting sales or service targets. New employees can prepare by developing strong communication and problem-solving skills, staying patient and positive under pressure, and actively participating in the company's training programs. Building resilience and learning how to efficiently use the call center's technology will also help new agents adapt quickly and succeed in their roles.

What is the difference between Dial America vs Customer Service Representative?

AspectDial AmericaCustomer Service Representative
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer service, telemarketing, salesCustomer support, sales, technical support

Both Dial America and Customer Service Representatives typically require similar credentials and work in call center environments. Dial America is a specific company specializing in customer service and telemarketing, while Customer Service Representative is a broader job title found across many industries. The roles often overlap in skills and duties, making them common points of comparison for job seekers.

What cities near Decatur, GA are hiring for Dial America jobs?

Cities near Decatur, GA with the most Dial America job openings:

Infographic showing various Dial America job openings in Decatur, GA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $37,422 per year, or $18 per hour.

Client Support Specialist EHB

Marsh LLC

Atlanta, GA • On-site

$17.25 - $23.25/hr

Other

Medical, Retirement

Re-posted 21 days ago

Job description

Client Support Specialist, Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Support Specialist, Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Client Support Specialist with our Employee Health & Benefits team, you’ll work to provide the day-to-day support for MMA clients. Whether it’s reviewing plan documents and carrier certificates, assisting with the Request for Proposal (RFP) process, or creating benchmarking analyses, you will have the opportunity to dial into the details. Our Client Support Associates will create employee communications (benefit guides, open enrollment presentations, posters and flyers) and voiceover to PowerPoint presentations using BrainShark technology. You will have the support of our Client Management team as you grow and learn through creating comparisons of plans/rates and building/maintaining the benefits mobile app. As a Client Support Specialist, you will stand in for the Client Manager regularly with carrier implementation and renewals.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

  • Bachelor’s Degree or equivalent work experience
  • 2 years previous administrative level experience required (Bachelor’s degree required in lieu of  2 years administrative experience). 
  • Strong analytical skills and proficiency with PowerPoint and Excel
  • Ability to manage multiple priorities and perform in a dynamic, fast-paced environment with multiple stakeholder

These additional qualifications are a plus, but not required to apply:

  • Providing problem-solving, consultation, advising and interpretation of policies and regulations related to Employee Health & Benefits
  • Intermediate knowledge of employee benefit markets and compliance preferred.
  • Life & Health License or ability to obtain within 90 day of employment

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Hybrid work – minimum 3 days in office
  • Charitable contribution match programs
  • Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com

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