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Dhl Express Jobs (NOW HIRING)

DHL

Customer Backline Core Advisor

Tempe, AZ

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace™ ...

DHL Express (USA), Inc.

Casual Driver CDL

South Bend, IN · On-site

$35.08/hr

What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by ...

DHL Express (USA), Inc.

Casual Courier

Pittsburgh, PA

$15.25 - $19.50/hr

What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by ...

DHL Express (USA), Inc.

Casual Driver CDL

Romulus, MI

What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by ...

New

DHL Express (USA), Inc.

Casual Driver

Indianapolis, IN

$35.08/hr

What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by ...

DHL (Deutsche Post)

Casual Courier

Pittsburgh, PA

$15.25 - $19.50/hr

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by ...

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$21.5K

$62.4K

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How much do dhl express jobs pay per year?

As of May 30, 2026, the average yearly pay for dhl express in the United States is $62,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $75,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a DHL Express Courier, and why are they important?

To thrive as a DHL Express Courier, you need a valid driver’s license, good driving record, knowledge of local geography, and basic literacy and numeracy skills. Familiarity with handheld scanners, GPS navigation systems, and DHL’s shipment tracking software is typically required. Excellent time management, customer service, and communication skills help couriers build positive client relationships and handle deliveries efficiently. These skills ensure timely, accurate deliveries and customer satisfaction in a fast-paced logistics environment.

What are some typical challenges faced by DHL Express couriers, and how are they supported in overcoming them?

DHL Express couriers often face challenges such as navigating busy urban areas, managing tight delivery schedules, and adapting to varying weather conditions. To help overcome these challenges, DHL provides extensive training, advanced route optimization technology, and ongoing support from dispatch teams. The company also emphasizes safety and teamwork, ensuring that couriers have access to resources and colleagues for assistance when needed. These measures help couriers maintain high levels of efficiency and customer satisfaction.

What is DHL Express and what services does it provide?

DHL Express is a division of the global logistics company DHL, specializing in international express mail and courier services. It offers fast and reliable shipping solutions for documents and parcels worldwide, catering to both individuals and businesses. DHL Express provides door-to-door delivery, tracking, customs clearance, and time-definite shipping options to over 220 countries and territories. Their services are known for speed, security, and global reach, making them a top choice for urgent international deliveries.

What is the difference between Dhl Express vs Courier Driver?

AspectDhl ExpressCourier Driver
CredentialsValid driver's license, possibly logistics certificationsValid driver's license, background check
Work EnvironmentWarehouse, delivery routes, logistics centersOn-road, local or regional deliveries
Employer & IndustryGlobal logistics and courier companyVarious courier companies or local delivery services
Job FocusPackage handling, logistics coordination, international shippingDelivering packages to customers, route management

While both roles involve package delivery, Dhl Express focuses on international logistics and package handling within a global network, often requiring additional certifications. Courier drivers typically handle local deliveries, emphasizing customer service and route efficiency. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

More about Dhl Express jobs
What cities are hiring for Dhl Express jobs? Cities with the most Dhl Express job openings:
What states have the most Dhl Express jobs? States with the most job openings for Dhl Express jobs include:
What job categories do people searching Dhl Express jobs look for? The top searched job categories for Dhl Express jobs are:
Dhl Express jobs near you
Infographic showing various Dhl Express job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 42% Physical, 20% Hybrid, and 38% Remote job distribution, with an average salary of $62,382 per year, or $30 per hour.
Customer Backline Core Advisor

Customer Backline Core Advisor

DHL

Tempe, AZ

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

DHL rating

7.0

Company rating: 7.0 out of 10

Based on 309 frontline employees who took The Breakroom Quiz

33rd of 61 rated delivery companies

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today...
The Customer Backline Core Advisor provides quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
Key Accountabilities:
  • Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, damaged shipments etc.
  • Handle all trace enquiries in accordance with service standards and processes.
  • Deliver best in class customer service by fulfilling each customer's unique needs while adhering to DHL policies.
  • Respond to customer queries regarding information on prices, customs requirements etc.
  • Handles customer traces and shipment inquires with the intent of providing customer satisfaction, retention, and/or resolution.
  • Relentlessly pursues timely resolution on behalf of the customer.
  • Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.
  • Meet all commitments to the customers in terms of follow-up/ongoing communication.
  • Manages a variety of databases and web-based programs to document customer issues, responses, and communications.
  • Records consistent problem areas.
  • May provide functional guidance, advice or training to less experienced Backline Representatives.
  • Ability to multi-task as there will be high Inbound customer calls, outbound calls placed to customers, along with receiving and responding to customers via email in a timely manner.
  • Liaise with other departments and Operations to address issues on service recovery.
  • Confidently and knowledgably handle customer requests/traces while maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction.
  • Adhere to existing customer service procedures as outlined in the department or demanding situations. Follow the process of the specific role assign that could be Inbound (receiving calls and updating DHL systems), Outbound (contacting customer on agreed callback time to present update), and Buddy (supporting inbound core or outbound core).
  • Maintains effective performance under pressure. Stays positive. •Is highly capable of working in a context of autonomy in a responsible manner.
  • Handle any overflow of calls from the Frontline where necessary.
Skills/Qualifications:
  • High school diploma or GED equivalent required.
  • 2 years of experience in a Customer Contact Center or Telesales environment in Experience working in teams
  • Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice DHL EXPRESS Job Description
  • Software skills (Word, Excel, PowerPoint, etc.) (excellent)
  • Software skills (DHL Systems, CSV, GEMA, NTPS, CSP, EMT) (excellent)
  • Communication skills, spoken and written (excellent)
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
  • Competitive Pay
  • Bonus/Incentive Programs
  • Retirement Savings - 401K with company match
  • Medical, Dental, Vision, well-being programs
  • Tuition Reimbursement
  • Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
  • Paid Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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