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Developer Support Engineer Jobs in Washington, DC

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

We are seeking a Cloud Support Engineer to provide enterprise-level assistance internally and to our customers, diagnosing and troubleshooting our AWS hosting environment and supporting clients with ...

Content Guru

Support Engineer

Reston, VA · On-site

They are seeking a technically capable and customer-focused Support Engineer to join their support team, responsible for diagnosing and resolving technical issues while ensuring high service ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

The Support Engineer III role is a technical leader within the Support Department, reporting to the Manager of Support. This role is responsible for escalation support, administration of key systems ...

IsI Enterprises LLC

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

The Support Engineer III role is a technical leader within the Support Department, reporting to the Manager of Support. This role is responsible for escalation support, administration of key systems ...

KBR, Inc

Airworthiness Support Engineer

Washington, DC · On-site

$210 - $240/hr

Airworthiness Support Engineer***Belong. Connect. Grow. with KBR!***KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR

Airworthiness Support Engineer

Washington, DC · On-site

$210K - $240K/yr

Airworthiness Support Engineer Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

CGI Inc.

Solution Support Engineer

Fairfax, VA · On-site

Solution Support Engineer Category: Business Consulting, Strategy and Digital Transformation Main location: United States, Virginia, Fairfax Position ID:J0426-1332 Employment Type: Full Time Position ...

ISI Enterprises

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and ...

Cerebras

Product Support Engineer

Springfield, VA · On-site

$60 - $100/hr

The Role As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You'll work closely with our Product and ...

IsI Enterprises LLC

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and ...

Piper Companies

Cloud Support Engineer

Reston, VA · On-site

$100K/yr

Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...

M9 Solutions

Product Support Engineer

Annapolis, MD · On-site

$60K - $180K/yr

M9 Solutions is seeking a Product Support Engineer to work on-site in support of a government contract for a client located in Annapolis Junction, MD . An active TS/SCI with Full Scope Polygraph ...

M9 Solutions

Product Support Engineer

Annapolis, MD · On-site

$60K - $180K/yr

M9 Solutions is seeking a Product Support Engineer to work on-site in support of a government contract for a client located in Annapolis Junction, MD . An active TS/SCI with Full Scope Polygraph ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

ISI Enterprises

Support Engineer II

Springfield, VA · On-site

$85K - $95K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and ...

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All JobsDeveloper Support Engineer JobsDeveloper Support Engineer Jobs in Washington, DC

Developer Support Engineer information

See Washington, DC salary details

$137K

$157.9K

How much do developer support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for developer support engineer in Washington, DC is $156,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $156,200.00 and $156,200.00 per year, depending on experience, location, and employer.

What is a developer support engineer?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What does a developer support engineer do?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive as a developer support engineer?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

Can a developer support engineer become a developer?

A developer support engineer can transition to a developer role by gaining programming skills, such as proficiency in relevant languages and tools, and building experience through projects or certifications. Many support engineers leverage their technical knowledge and understanding of software to move into development positions.

What are popular job titles related to Developer Support Engineer jobs in Washington, DC?

For Developer Support Engineer jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Developer Support Engineer jobs in Washington, DC look for?

The top searched job categories for Developer Support Engineer jobs in Washington, DC are:

Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $156,455 per year, or $75.2 per hour.

Cloud Support Engineer

Wave Welcome

Clinton, MD • On-site

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Wave Welcome is a rapidly growing tech startup that specializes in delivering digital transformation and IT modernization services to medium sized organizations. We are seeking a Cloud Support Engineer to provide enterprise-level assistance internally and to our customers, diagnosing and troubleshooting our AWS hosting environment and supporting clients with technical issues.
Responsibilities:
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including cloud setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track technical issues through resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate external teams (e.g., AWS technical support).
• Provide prompt and accurate feedback to stakeholders.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with leadership to ensure production environments are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain collaborative relationships with clients.
Qualifications:
Required:
• 3+ years of AWS experience.
• Customer service oriented.
• Strong written, verbal and troubleshooting skills.
• Proven work experience as a Cloud Support Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software (e.g., ConnectWise).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• BS degree in Information Technology, Computer Science, or relevant field.
Preferred:
• AWS Solutions Architect certification is a plus.
• AWS certifications and at least 3 years’ experience working with AWS.
• Microsoft certifications and at least 3 years’ experience working with Microsoft.
• Experience with flying drones with streaming capabilities.
• Experience with surveillance cameras.
Company:
Wave Welcome arose from the realization that processes and procedures are often what prevent organizations from succeeding. Founded in 2020, the company is headquartered in Oxon Hill, USA, with a team of 2-10 employees. The company is currently Early Stage.

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