Developer Operations Infrastructure Engineer Jobs in Raleigh, NC

Department:

Job Description:

Join a growing Infrastructure team to help design, build, andmaintainrobust, scalable, and secure cloud environments that power our organization's operations. As a Senior Cloud Infrastructure Engineer, you will also lead governance and oversight of our Cloud Infrastructure Managed Services (CIMS) provider -ensuring that contracted services are delivered reliably, securely, and cost-effectively in alignment with the organization's cloud strategy. This role blends deep cloud engineering with operational excellence, incident leadership, and vendor performance management.

Work Arrangement:

• Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional inoffice days.

Accountabilities:

Cloud Engineering & Platform Operations

• Design & deliver cloud foundations including account/subscription setup, networking, access controls, guardrails, and secure, scalable architecture patterns across AWS and Azure.

• Implement automation through Infrastructure as Code (Terraform or similar) and CI/CD pipelines to provision, update, andmaintainenvironments.

• Run reliable services by monitoring system health, performance, logs, and security events, responding to incidents, and driving root-cause analysis.

• Support modernization & migrations, including containerization, serverless adoption, and transition to resilient multi-AZ/region patterns.

Vendor Governance & Managed Services Oversight

• Serve as the primary technical day-to-day interface with the Cloud Infrastructure Managed Services (CIMS) provider supporting our AWS and Azure environments.

• Oversee adherence to SOW/MSA obligations, including scope, SLAs, security tasks, DR drills, ticket concurrency limits, escalation matrix steps, cost reporting, and monthly governance deliverables.

• Review andvalidatesupplier-delivered RCAs, ensuring corrective actions arecompletedand prevention steps are implemented.

• Review and approve vendor-initiated changes to ensure alignment with internal standards.

• Participate in bi-weekly governance meetings, contributing to KPI reviews, risk tracking, cost insights, and optimization recommendations.

Incident & Problem Management

• Lead technical response for cloud-related Severity 1 & 2 incidents, coordinating with the supplier and internal teams to restore service quickly.

• Ensure incidents meet response andresolutionSLAs and escalate via the SOW's escalation matrix when needed.

• Drive problem management byidentifyingrecurring patterns and implementing remediation with the supplier.

Security, Identity & Compliance

• Apply and enforce cloud security baselines, including MFA, PAM, RBAC, encryption, logging, monitoring, and identity governance.

• Validate periodic vulnerability assessments and cloud security scoring delivered by the supplier; ensure remediation progress.

• Partner with Security and Compliance to ensure cloud environments adhere todata-protectionrequirements.

Cost Optimization & FinOps Collaboration

• Review monthly cloud consumption and cost reports delivered by the supplier;validateaccuracy of consumption-based CIMS billing tiers.

• Identifyand action cost optimization opportunities including rightsizing, scheduling, storage optimization, and cleanup activities.

• Enforce tagging and cost-allocation standards for consistent reporting and chargeback readiness.

Documentation, Standards & Knowledge Sharing

• Maintain up-to-date runbooks, diagrams, and SOPs; ensure supplier documentation meets internal expectations.

• Share best practices and mentor teammates in modern cloud practices, automation, and operational excellence.

Qualifications:

• 8+ years in infrastructure/operations/DevOps/SRE roles, with 5+ years in cloud infrastructure engineering.

• Hands-on experience running production workloads in AWS and/or Azure.

• Strong Infrastructure-as-Code skills (Terraform or equivalent) and experience with CI/CD automation.

• Solid understanding of cloud networking, IAM/RBAC, security, and cost management.

• Experience working with or overseeing a cloud managed services provider, including ticket management, SLA interpretation, and escalation processes.

• Strong troubleshooting and incident-response experience, especially in cloud environments.

• Excellent communication and collaboration skills.

• Experience with containers, orchestration, andGitOpsworkflows.

• Familiarity with compliance frameworks (SOC 2, PCI, HIPAA) and policy-as-code concepts.

• Cloud certifications (AWS or Azure)stronglypreferred but notrequired.

Pay Range:

Anticipated Hiring Range:

• $100,000 - $150,000annual base salary depending on experience, qualifications, and geographic location

Benefits:

We are proud to offer our full-time regular employees a robust benefits suite that includes:

• Competitive base salary plus incentive plans for eligible team members

• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary

• Free basic life and AD&D, long-term disability and short-term disability insurance

• Medical, dental and vision plans to meet your unique healthcare needs

• Wellness incentives

• Generous time off program that includes personal, holiday and volunteer paid time off

• Flexible work schedules and hybrid/remote options for eligible positions

• Educational assistance

Equal Opportunity Employer

The Mutual Groupis an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

• Know Your Rights: Workplace Discrimination is Illegal

• Your Rights Under USERRA

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contactTalent@themutualgroup.com.

Employment Verification

The Mutual Group participates in theE-Verifyprogram and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected fromemployment discriminationbased on your citizenship status and national origin.

E-Verify Program Overview

E-Verify Participation Poster

All offers of employment are contingent upon the successful completion of a background check.

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