Developer Operations Infrastructure Engineer Jobs in Elgin, IL

Join our growing global Infrastructure Services Group (ISG) and play a key role in designing, building, and supporting modern infrastructure environments for clients across the US and Europe! As an Infrastructure Engineer, you will work with a highly skilled team on a mix of cloud, hybrid, and on-prem solutions, contributing to migrations, modernization initiatives, and advanced troubleshooting.

This role is ideal for engineers who enjoy variety, hands-on technical work, and the opportunity to grow into a Lead Engineer or Infrastructure Architect. You'll collaborate closely with teammates across Chicago and Athens while having access to strong mentorship, certification support, and a mature engineering ecosystem.

• Infrastructure Support: Deploy, configure, and maintain servers, storage, virtualization platforms, networking components, and cloud services across diverse client environments.
• Cloud & Hybrid Environments: Lead or contribute to Azure and Microsoft 365 migrations, integrations, optimizations, and modernization initiatives.
• Monitoring & Maintenance: Perform routine monitoring and health checks across client environments.
• Backup Operations:
• Monitor daily backup jobs and replication tasks.
• Escalate and assist in remediation of failed backups.
• Validate backup integrity as requested and maintain related documentation.
• Incident Response: Lead complex escalations, coordinate with internal teams and vendors, and document post-incident findings.
• Documentation: Maintain accurate and up-to-date technical documentation and configuration records.
• Internal Collaboration: Work closely with Managed Services, NOC, and ISG teams to ensure seamless service delivery and operational continuity.
• Client Interaction: Provide professional, timely communication and support for client tickets and project tasks, primarily remote with occasional onsite work.

• 5+ years of experience in IT infrastructure engineering or systems administration.
• Advanced experience with Microsoft 365, Azure administration, and identity services.
• Strong knowledge of Active Directory, Azure AD, Group Policy, DNS, DHCP, and related Windows infrastructure services.
• Strong proficiency in Windows Server (2012–2025) and associated infrastructure services including DNS, DHCP, Group Policy, NPS, and file services.
• Hands-on experience with virtualization technologies (preferably VMware & Hyper-V).
• Working knowledge of networking fundamentals (DNS, DHCP, VLANs, firewalls).
• Experience with MFA platforms (Duo, Azure MFA).
• Experience using RMM tools.
• Ability to troubleshoot infrastructure issues and escalate when required.
• Experience documenting processes and creating knowledge base content.
• Strong customer service orientation and communication skills.
• Ability to multitask effectively in a fast-paced environment with minimal supervision.
• Self-motivated, organized, and committed to ongoing learning.
• Ability to work in a global team and support after-hours tasks when required.
• Experience and willingness to work on an on-call rotation.
• Familiarity with backup technologies and disaster recovery concepts.
• Relevant certifications are a plus (Microsoft, VMware, CompTIA, etc.).
• Strong communication skills, attention to detail, and ability to follow structured processes.
• Ability to work within a global team and support after-hours tasks as needed for international clients.

• Azure Administrator or Azure Fundamentals certification.
• VMware Datacenter (VCP-DCV) certification or equivalent experience.
• Experience with ITGlue documentation.
• Experience participating in or leading infrastructure projects.

• Private health insurance.
• Professional development and certification support.
• Collaborative, growth-oriented work environment.
• Catered lunch and complimentary beverages.

This role offers a progression path toward Lead ISG Engineer or Infrastructure Architect roles based on demonstrated technical leadership, solution design capability, and consistent delivery excellence.