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Desktop Support Jobs in Denver, IA (NOW HIRING)

Core BTS

IT/OT Systems Engineer

Oelwein, IA · On-site

$32 - $40/hr

The ideal candidate is a hands-on IT professional with experience supporting desktop systems, networks, servers, and manufacturing technology environments. Acting as the face of IT for the facility ...

New

Stefanini

DeskSide Technician

Waterloo, IA · On-site

$20 - $25.50/hr

Provide hardware/software support services to onsite client including break/fix * Implement virus detection and eradication procedures * Diagnose end-user system failures and implement repair ...

U.S. Navy

IT Support Specialist

Cedar Falls, IA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Fredericksburg, IA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Shell Rock, IA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hudson, IA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Desktop Support information

See Denver, IA salary details

$12

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$30

How much do desktop support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support in Denver, IA is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $22.98 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What job categories do people searching Desktop Support jobs in Denver, IA look for?

The top searched job categories for Desktop Support jobs in Denver, IA are:

What cities near Denver, IA are hiring for Desktop Support jobs?

Cities near Denver, IA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Denver, IA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,358 per year, or $21.3 per hour.

Help Desk Support Services Specialist II

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Posted 4 days ago

Job description

Position Specification
Role Title: Help Desk Support Services Specialist II
Location: Waterloo, Iowa
Our Company:
Headquartered in Blaine, MN, CPM Holdings, Inc is an established company with exciting growth as an essential supplier to the global food, energy and materials supply chains. We are an international organization that is a key player in numerous global markets, including oilseed processing, animal feed, breakfast cereal, snack food, biofuels and metal-packaging industries. We specialize in the design, production and marketing of high-quality, efficient, durable process systems, equipment and aftermarket parts and services. The foundation of our company dates back to 1883 and we continue to leverage our history, experience, and entrepreneurial spirit to increase our global footprint through innovative organic growth and strategic acquisitions.
Website: onecpm.com
Position Summary
The Desktop Support Specialist II provides advanced end-user support across CPM's global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment.
This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives.
Key Responsibilities
Advanced End-User Support
  • Provide Tier II technical support for complex hardware, software, and connectivity issues.
  • Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
  • Perform root cause analysis and ensure issues are fully resolved and documented.
Device & User Setup
  • Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
  • Ensure devices are compliant with CPM standards and ready for productive use.
Hardware & Software Management
  • Maintain and validate hardware functionality.
  • Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.
User Account Administration
  • Provision and manage user environments.
  • Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.
Security & Compliance
  • Enforce CPM IT security and data privacy standards.
  • Support license management and ensure systems remain compliant with corporate policies.
Documentation & User Enablement
  • Create and maintain technical documentation, procedures, and user guidance.
  • Support user adoption of new tools, systems, and enterprise initiatives.
Project & Global Support
  • Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.
  • Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.

Required Skills & Competencies
  • Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software
  • Solid understanding of networking fundamentals
  • Proven ability to troubleshoot complex technical issues independently
  • Strong organizational skills with consistent follow-through
  • Clear and professional communication across regions and time zones
  • Ability to manage multiple priorities in a global support environment
  • Enterprise-first mindset with strong ownership and accountability

Qualifications
  • Bachelor's degree in Computer Science, Computer Engineering, or a related field preferred
  • Equivalent experience, including military technical training or hands-on IT support experience, will be considered
  • Prior experience in a desktop or end-user support role strongly preferred

Work Style Expectations
  • Operates as a centralized Corporate IT resource supporting CPM globally
  • Maintains a consistent focus on enterprise standards rather than local site preferences
  • Demonstrates high ownership from issue intake through resolution
  • Trusted to work independently with minimal day-to-day supervision

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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