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Desktop Support Jobs in Anderson, IN (NOW HIRING)

Stefanini Group

Deskside Technician II

Carmel, IN · On-site

$19.25 - $24.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Service Global, Inc

Desktop EUC L1

Indianapolis, IN · On-site

$19.25 - $24.50/hr

Provide on-site and desk-side support services to end users. * Troubleshoot PC-related problems at ... MCP, MCITP, MCSE etc Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking ...

Strategic Systems

Be Seen First

IT Help Desk Analyst I - Indianapolis, IN - Hybrid

Indianapolis, IN · On-site

$20 - $25/hr

Maintain accurate technical documentation and ticket information Must-Have Skills * 1-3 years of Help Desk, Service Desk, Desktop Support, or IT Technical Support experience * PC hardware and ...

Leidos

Enterprise Endpoint Engineer

Indianapolis, IN · On-site

$73K - $132K/yr

We are actively seeking a candidate who is well-versed in troubleshooting and resolving issues within Microsoft Intune-managed environments, while also operating effectively across desktop support ...

Leidos

Enterprise Endpoint Engineer

Indianapolis, IN · On-site

$73K - $132K/yr

We are actively seeking a candidate who is well-versed in troubleshooting and resolving issues within Microsoft Intune-managed environments, while also operating effectively across desktop support ...

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All JobsDesktop Support JobsDesktop Support Jobs in Anderson, IN

Desktop Support information

See Anderson, IN salary details

$12

$19

$28

How much do desktop support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support in Anderson, IN is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.44 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What cities near Anderson, IN are hiring for Desktop Support jobs?

Cities near Anderson, IN with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Anderson, IN as of August 2026, with employment types broken down into 47% Full Time, 11% Part Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,390 per year, or $19.9 per hour.

Deskside Technician II

Stefanini Group

Carmel, IN • On-site

$19.25 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
* Troubleshooting and repairing hardware issues;
* Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
* Preventative maintenance (e.g., lifecycle);
* Troubleshooting HW issues on end user devices;
* Proper utilization of ServiceNow;
* ServiceNow queue management and Ticket follow-up;
* Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
* Critical project support that involves hardware and/or high-touch user experience;
* Perform comprehensive site hardware asset inventory;
* Maintain consumable device inventory count;
* Conduct spare part and loaner pool management;
* Support IMACR/D requests;
* Engage OEM for warranty repairs and follow up on status;
* Escort OEM technicians onsite when needed.
* Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
* Work on child ticket as assigned by Level 2/3 client-provided technical staff.
What you need to succeed:
  • Knowledge of multiple manufacturers and operating systems.
  • Excellent troubleshooting capability.
  • Ability to work in a team environment as well as independently.
  • Ability to communicate technical information -technical audiences.
  • Excellent verbal and written communication skills.
  • Ability to complete assignments with no supervision.
  • Ability to search internally/externally for support information.
  • Customer-oriented attitude.
  • Ability to travel locally and in-state to support other sites, if applicable.
  • Valid driver's license and proof of auto insurance, if travel is required.
  • Attendance and schedule adherence are requirements of this position.
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
  • Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

Job Requirements
Details:
3 years min. experience with:
* Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;
* Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;
* Active Directory
* Deploying IT equipment (Windows, Mac);
* Imaging and staging PCs;
* Managing the equipment inventory and lifecycle;
* Migrating End User data;
* Moving in scope IT equipment;
* Collecting and coordinating disposal of in scope IT equipment;
* Facilitating third-party vendor on-site presence for Onsite Lifecycle Management
What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making.

#LI-BH1
#LI-ONSITE
Pay Range:
Based on Experience

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