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Desktop Support Jobs in Montana (NOW HIRING)

krg technology inc

Desktop support technician

Great Falls, MT · On-site

$19.75 - $25/hr

Desktop support technician Location: Great Falls, MT. Duration : Contract For Desktop support technician: * Minimum of 2 years' technical experience in providing Field Support which includes: * PC ...

Lonmin

ICT Support Engineer

Columbus, MT · On-site

Minimum two years of relevant ICT support, desktop support, service desk, systems support, or related technical experience. * Experience supporting Windows, Microsoft 365, end-user devices, basic ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

Minimum two years of relevant ICT support, desktop support, service desk, systems support, or related technical experience. * Experience supporting Windows, Microsoft 365, end-user devices, basic ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

Minimum two years of relevant ICT support, desktop support, service desk, systems support, or related technical experience.Experience supporting Windows, Microsoft 365, end-user devices, basic ...

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Desktop Support information

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How much do desktop support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for desktop support in Montana is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.74 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Montana?

The most popular types of Desktop Support jobs in Montana are:

What are popular job titles related to Desktop Support jobs in Montana?

For Desktop Support jobs in Montana, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Montana look for?

The top searched job categories for Desktop Support jobs in Montana are:

What cities in Montana are hiring for Desktop Support jobs?

Cities in Montana with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Montana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,842 per year, or $21.1 per hour.

Desktop support technician

Great Falls, MT • On-site

krg technology inc
IT Services • 201 - 500 employees
Learn more about krg technology incexternal

$19.75 - $25/hr

Contractor

Re-posted 26 days ago

Job description

Company Description

KRG technologies is a staffing firm located in Valencia,CA

Job Description

Position : Desktop support technician

Location: Great Falls, MT.

Duration : Contract

JOB DESCRIPTION:

For Desktop support technician:

  • Minimum of 2 years' technical experience in providing Field Support which includes:
  • PC hardware repair (Dell/HP)
  • Windows system support
  • OS X Support (10% of techs should have this skill)
  • Software installation/troubleshooting
  • Performing Tech Refresh
  • Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair
  • Networking
  • Asset tracking
  • Stock room management
  • Basic support in Video conferencing equipment
  • General Core Competencies to be considered when hiring:
  • Customer focused - Customer is #1 Attitude
  • Personal accountability for results
  • Detail oriented
  • Strong analytical and troubleshooting skills
  • High integrity
  • A minimum of two confirmed references is preferred.
  • The following educational/technical certifications are preferred:
  • Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support
  • Dell/HP hardware certifications
  • Technical certifications (e.g. A+, MCDST, MCP, MCSA, etc.).
  • Candidate has a professional appearance (i.e. grooming, clothing, etc.).
  • Roles and Responsibilities:
  • Desk Side Engineer
  • Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
  • Anthem owned equipment
  • Apple support - Smart hands and feet, also coordination w Anthem Apple team.
  • Questions about nonstandard equipment should be brought to HCL management's attention
  • Troubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support
  • Update the tickets in ITSM & work on tickets within the defined service levels
  • Appropriate notes required
  • HOLD reason notes required
  • Missed schedule date notes required
  • Ticket transfer reason notes required
  • Identify tickets that should be project and provide info to the Project Management team
  • Update TAMIT (SNOW) Asset Database for each hardware interaction.
  • While at an associates desk, check other assets at the desk and update asset database
  • 100% compliance required
  • Asset salvage runs scheduled by the Stockroom Tech/FST.
  • Reimaging computers/hard drives in accordance with customer standards
Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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