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Desktop Support Tech Jobs in Wisconsin (NOW HIRING)

Service Global, Inc

Desktop Engineer L1

Shawano, WI · On-site

Receive, log, and manage user support requests via the IT Service Management (ITSM) ticketing ... Mandatory Skills IT Troubleshooting/Desktops/Laptops/Printers/Conference Room/Manufacturing Systems ...

Sage IT Inc

Destop Support

Milwaukee, WI

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team ... Provide IT support for on-site or off-site events and meetings including site setup, coordination ...

NTT DATA Americas, Inc

Desktop Associate

River Hills, WI

$21.50 - $25/hr

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications ...

Python IT Solutions INC

Be Seen First

Network Installation/Support Specialist

Milwaukee, WI · On-site

$22/hr

... m members to optimize network usage - Perform routine maintenance on network equipment - Able to ... desktop support and software troubleshooting - Knowledge of firewall, switch & other network ...

Astra North Infoteck Inc.

... Support | Mobility | Antivirus | Engineering Services Experience in Vulnerability management ... e organization Working exp using Incident management tools like ServiceNow ITIL Knowledge

ASSA ABLOY

IT Operations Engineer

Brookfield, WI · On-site

In this role, you'll be the go-to expert supporting desktop technology across multiple locations-tackling everything from day-to-day support to small IT projects that make a real difference. What You ...

Assa Abloy

IT Operations Engineer

Brookfield, WI · On-site

In this role, you'll be the go-to expert supporting desktop technology across multiple locations-tackling everything from day-to-day support to small IT projects that make a real difference. What You ...

The Panaro Group LLC

Desktop Engineer

Milwaukee, WI · On-site

The Desktop Engineer is responsible for developing and implementing client based products for our ... experience providing client application support (Microsoft OS, email technologies, VDI, SCCM ...

PPG

Site IT Support Associate

Oak Creek, WI · On-site

$21 - $24.50/hr

They are seeking a Site IT Support Associate to provide onsite technology support to employee end-users, resolve technical problems, and participate in IT projects. Responsibilities : • Onsite ...

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Desktop Support Tech information

See Wisconsin salary details

$14

$23

$33

How much do desktop support tech jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for desktop support tech in Wisconsin is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

What are the key skills and qualifications needed to thrive as a Desktop Support Tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by Desktop Support Techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What are Desktop Support Techs?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.
What are popular job titles related to Desktop Support Tech jobs in Wisconsin? For Desktop Support Tech jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Desktop Support Tech jobs in Wisconsin look for? The top searched job categories for Desktop Support Tech jobs in Wisconsin are:
Desktop Support Tech jobs near you

Desktop Engineer L1

Service Global, Inc

Shawano, WI • On-site

Full-time

Posted 12 days ago

Job description

  • Key Responsibilities:
  • Provide basic hardware and software troubleshooting for desktops, laptops, printers, and other peripherals.
  • Assist with the setup, deployment, and basic configuration of new Windows machines for incoming staff.
  • Assist users with Microsoft 365 applications (Outlook, Word, Excel) and basic Active Directory tasks like password resets.
  • Receive, log, and manage user support requests via the IT Service Management (ITSM) ticketing system.
  • Perform initial triage to diagnose issues, resolving L1 tickets within standard SLAs.
  • Promptly escalate complex issues to L2/L3 technicians or specialized manufacturing IT teams.
  • Perform pre-meeting checks and basic setup for conference room hardware (displays, microphones, cameras).
  • Provide rapid, hands-on assistance for users experiencing basic connectivity or audio/video issues with Microsoft Teams or similar Windows-based conferencing tools.
  • Provide initial response and basic troubleshooting for IT equipment on the manufacturing floor (e.g., Windows-based industrial PCs, barcode scanners, and label printers).
  • Verify power, basic connectivity, and standard configurations on shop floor devices before escalating production-critical issues.
  • Perform basic physical checks for network connectivity (e.g., verifying patched cables, checking port lights, and tracing network drops).
  • Check basic Windows IP configurations (IPconfig, ping tests) to confirm LAN and Wi-Fi connectivity.

Mandatory Skills
IT Troubleshooting/Desktops/Laptops/Printers/Conference Room/Manufacturing Systems/Network Environments/IT Areas/ ITIL/IMAC

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