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Desktop Support Tech Jobs in Wisconsin (NOW HIRING)

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices. * Provides IT hardware/software service and support for new employees; includes ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices. * Provides IT hardware/software service and support for new employees; includes ...

TEKsystems

Desktop Technician

La Crosse, WI

$25/hr

They offer stability, growth, updated technology and more. See the top skills & below. Top Skills 1. 2-3 years of Desktop Support 2. Experience with Deployments & Reimaging hardware & network ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team ... Provide IT support for on-site or off-site events and meetings including site setup, coordination ...

UnitedHealth Group

Tech Support Specialist

Pewaukee, WI · On-site

$20 - $36/hr

The Optum Desktop Support Technicians are responsible for supporting ProHealth Care in the form of ... technologies within the ProHealth Care hospitals and clinics. Daily support duties include ...

Robert Half

IT Support Manager

Madison, WI · On-site

$85K - $105K/yr

Participate in on-call support and travel between manufacturing locations as needed. * 5+ years of experience in IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience ...

Brenntag

IT Support Engineer L1

Wauwatosa, WI

Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal ... Experience in a corporate or enterprise IT environment Our Offer We aim to create an environment ...

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Desktop Support Tech information

See Wisconsin salary details

$14

$23

$33

How much do desktop support tech jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support tech in Wisconsin is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $25.00 per hour, depending on experience, location, and employer.

What is a desktop support tech?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.

What are the key skills and qualifications needed to thrive as a desktop support tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by desktop support techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

Desktop Support Tech jobs near you
Infographic showing various Desktop Support Tech job openings in Wisconsin as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,213 per year, or $23.2 per hour.

Help Desk/Desktop Support Analyst

Robert Half

North Prairie, WI • On-site

$19.95 - $23.10/hr

Temporary

Posted 24 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support.
Responsibilities:
• Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution.
• Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices.
• Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization.
• Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests.
• Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing.
• Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations.
• Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment.
• Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required.
• Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools.
• Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.• At least 1 year of experience in help desk, desktop support, technical support, or a similar end-user support position.
• Working knowledge of Microsoft Windows environments, including Windows 11, and familiarity with commonly used business software.
• Experience with Active Directory administration, including user provisioning, password resets, and account maintenance activities.
• Ability to troubleshoot hardware, software, peripheral, and multifunction printer issues in a structured and efficient manner.
• Strong customer service and communication skills, with the ability to assist users clearly and professionally.
• Ability to manage multiple incoming requests, prioritize effectively, and stay organized in a fast-paced support environment.
• Familiarity with computer imaging, desktop provisioning, and deployment of end-user devices.
• Exposure to tools or applications such as service desk ticketing systems and enterprise software platforms, including environments that may use SolidWorks.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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