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Desktop Support Tech Jobs in Wisconsin (NOW HIRING)

Lakeland University

Desktop Support Technician

Plymouth, WI · On-site

$20.25 - $26/hr

Lakeland University is seeking a customer-focused Desktop Support Technician to provide technical support and maintain IT systems across campus. GENERAL EXPECTATIONS All Lakeland University staff ...

Lakeland University

Desktop Support Technician

Plymouth, WI · On-site

$20.25 - $26/hr

Lakeland University is seeking a customer-focused Desktop Support Technician to provide technical support and maintain IT systems across campus. GENERAL EXPECTATIONS All Lakeland University staff ...

TEKsystems

IT Support Specialist

Milwaukee, WI

$55K - $70K/yr

Provide hands-on desktop support for end users, including hardware, software, and access issues ... Collaborate closely with IT team members on daily operations and projects. Expectations * Deliver ...

TEKsystems

IT Support Specialist

Milwaukee, WI

$55K - $70K/yr

Provide hands-on desktop support for end users, including hardware, software, and access issues ... Collaborate closely with IT team members on daily operations and projects. Expectations * Deliver ...

Service Global, Inc

Desktop Engineer L1

Shawano, WI · On-site

Receive, log, and manage user support requests via the IT Service Management (ITSM) ticketing ... Mandatory Skills IT Troubleshooting/Desktops/Laptops/Printers/Conference Room/Manufacturing Systems ...

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Desktop Support Tech information

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$14

$23

$33

How much do desktop support tech jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for desktop support tech in Wisconsin is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

What are the key skills and qualifications needed to thrive as a Desktop Support Tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by Desktop Support Techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What are Desktop Support Techs?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.
What are popular job titles related to Desktop Support Tech jobs in Wisconsin? For Desktop Support Tech jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Desktop Support Tech jobs in Wisconsin look for? The top searched job categories for Desktop Support Tech jobs in Wisconsin are:
Desktop Support Tech jobs near you
Desktop Support I (41897)

Desktop Support I (41897)

SECURITY FINANCIAL BANK

Eau Claire, WI • On-site

Full-time

Posted 9 days ago

Job description

Daytime Hours | Collaborative IT Team | Community Banking Environment

Security Financial Bank (SFB) is seeking a Desktop Support I professional to join our Information Systems team. This role supports our branches and corporate office by providing hardware, software, and systems support. If you enjoy problem-solving, value strong communication, and take pride in supporting others through technology, this may be the opportunity for you.

Why Join Us:

At SFB, technology is a critical part of how we serve our customers and support our employees. When you join our Information Systems team, you become part of a culture that offers:

  • A collaborative, close-knit IT team that values communication and shared knowledge
  • A supportive, inclusive culture that recognizes your contributions
  • Stability and the opportunity to deepen your technical expertise
  • Meaningful work supporting community banking operations
  • Comprehensive benefit package
  • Paid volunteer time off
  • & more!

Position Summary:

The Desktop Support I position is responsible for providing technical support for hardware, software, and systems across Security Financial Bank. As an integral member of the Information Systems team, this role ensures reliable technology operations within branch locations and the corporate office by troubleshooting issues, maintaining equipment, supporting users, and partnering with internal teams and third-party vendors. Strong communication, initiative, and a desire to continuously learn are key to success in this role.

Your responsibilities will include:

  • Configure, install, maintain, and repair computers, peripherals, and related equipment
  • Troubleshoot advanced hardware, software, network, and systems issues
  • Resolve multiple levels of help desk tickets according to established Service Level Agreements
  • Document issues and resolutions using a ticketing system
  • Work with third-party vendors to resolve technical issues
  • Support Microsoft Windows environments, Microsoft 365, VOIP systems, and mobile devices
  • Maintain knowledge of the bank's Business Continuity and Disaster Recovery planning and documentation and support the point person responsible for these activities
  • Participate in an on-call rotation and occasional after-hours support
  • Follow banking regulations and security policies related to data and equipment
  • Ability to work a rotational on-call schedule

What Makes You a Great Fit:

  • Strong communication skills and a customer-focused mindset
  • Curiosity and a desire to understand how systems function
  • Self-motivated with the ability to prioritize and manage tasks independently
  • Comfortable working both independently and as part of a team
  • Professional, tactful, and able to handle sensitive information with confidentiality

Education

  • Associate’s or Bachelor’s degree in a Computer Hardware Support, Computer Networking or MIS related field.

Experience

  • 0-3 years in an IT environment functioning as a support staff member

Other Skills and Abilities

  • Knowledge of operating systems such as Windows 11 & Microsoft Server OS's
  • Knowledge of Cisco wireless networks and platforms.
  • Knowledge of MS Office Suite (Word, Excel, and Outlook)
  • Knowledge of Mobile Device Management platforms
  • Knowledge of VOIP phone systems
  • Knowledge of network concepts, structures, and troubleshooting
  • Knowledge of server level software and hardware installation, and troubleshooting
  • Ability to work effectively both independently and in a team environment
  • Ability to manage multiple assignments and adjust to changing priorities
  • Willingness to learn new computer skills
  • Willingness to learn new software
  • Effective written and oral communication
  • Ability to interact with customers and employees positively with tact, diplomacy and confidentiality

Apply