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Desktop Support Manager Jobs in Warwick, RI (NOW HIRING)

... and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets ... Supports projects and backup/cross-coverage for colleagues' sick/vacation time. Other duties as ...

... and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets ... Supports projects and backup/cross-coverage for colleagues' sick/vacation time. Other duties as ...

Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate complex issues to Tier 2/3 support as needed * Install, configure, image, and maintain desktops, laptops ...

IT Support Technician I

Pawtucket, RI · On-site

$21 - $28.75/hr

Performs endpoint deployment and lifecycle management activities, including device staging ... REQUIRED EXPERIENCE: * 2-3 years of Service Desk, desktop support, or related technical support ...

IT Support Technician I

Pawtucket, RI · On-site

$21 - $28.75/hr

Performs endpoint deployment and lifecycle management activities, including device staging ... REQUIRED EXPERIENCE: * 2-3 years of Service Desk, desktop support, or related technical support ...

Manage the loaner equipment pool and coordinate hardware repairs/RMAs with vendors. Procurement ... Required Qualifications * 2-3 years of experience in a help desk, desktop support, or technical ...

Manage the loaner equipment pool and coordinate hardware repairs/RMAs with vendors. Procurement ... Required Qualifications * 2-3 years of experience in a help desk, desktop support, or technical ...

The candidate will help support desktop and office applications, user hardware, software ... management, and minor facilities-related support needs. Equal Pay Act This is the projected ...

IT Support Supervisor

Providence, RI · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... Ensure support activities align with healthcare regulations, privacy standards, and organizational ...

Showing results 21-40

Desktop Support Manager information

See Warwick, RI salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support manager in Warwick, RI is $36.27, according to ZipRecruiter salary data. Most workers in this role earn between $24.09 and $48.22 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.

What are the most commonly searched types of Desktop Support jobs in Warwick, RI?

The most popular types of Desktop Support jobs in Warwick, RI are:

What are popular job titles related to Desktop Support Manager jobs in Warwick, RI?

For Desktop Support Manager jobs in Warwick, RI, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Warwick, RI look for?

The top searched job categories for Desktop Support Manager jobs in Warwick, RI are:

Infographic showing various Desktop Support Manager job openings in Warwick, RI as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, and 12% Part Time. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $73,451 per year, or $35.3 per hour.

$25/hr

Other

This job post has expired today. Applications are no longer accepted.


Job description

Position -Desktop Technician
Location: Warwick RI
Duration: long term contract to hire
Pay rate $25.00/hr on w2 + Mileage
Shift Schedule : 3pm to 11pm (Monday to Friday)
Job Responsibilities:
Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Job Description:
1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US