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Desktop Support Manager Jobs in Wyoming (NOW HIRING)

Sheridan Memorial Hospital

IT Intern

Sheridan, WY · On-site

$15 - $20/hr

... support, desktop support, and other assigned technology-related tasks. The IT Intern serves as a ... Create, document, and update support tickets within the ticket management system. * Troubleshoot ...

Lowe's

Support Supervisor Wknd Day

Cheyenne, WY

What You Will Do The Support Supervisor is primarily responsible for supervising a high performing ... What You Need To Succeed Minimum Qualifications • Bachelor's degree in Supply Chain Management ...

Worldwide TechServices

Dynamic PC Support

Casper, WY

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

Casper, WY · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

Casper, WY · On-site

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Wyoming

Desktop Support Manager information

See Wyoming salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in Wyoming is $34.77, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $46.20 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Wyoming? The most popular types of Desktop Support jobs in Wyoming are:
What job categories do people searching Desktop Support Manager jobs in Wyoming look for? The top searched job categories for Desktop Support Manager jobs in Wyoming are:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Wyoming as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $72,321 per year, or $34.8 per hour.

IT Intern

Sheridan Memorial Hospital

Sheridan, WY • On-site

$15 - $20/hr

Other

Re-posted 2 days ago

Sheridan Memorial Hospital (Wyoming) rating

7.0

Company rating: 7.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

470th of 1,056 rated hospitals

Job description

ABOUT SHERIDAN MEMORIAL HOSPITAL
At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

 

JOB SUMMARY 
The IT Intern provides frontline technical support for Sheridan Memorial Hospital employees, providers, and staff. This PRN position assists the Information Systems Department with helpdesk operations, Tier 1 technical support, desktop support, and other assigned technology-related tasks. The IT Intern serves as a first point of contact for support requests, helping resolve basic technical issues while gaining hands-on experience in healthcare information technology.

 

ESSENTIAL JOB FUNCTIONS

 

  • Answer helpdesk phone calls and provide exceptional customer service to end users.

  • Create, document, and update support tickets within the ticket management system.

  • Troubleshoot and resolve basic Tier 1 hardware, software, printer, and user access issues.

  • Escalate complex issues to appropriate Information Systems team members.

  • Assist with workstation deployments, equipment setup, software installation, and device replacements.

  • Support inventory management and asset tracking activities.

  • Maintain accurate documentation of work performed.

  • Follow organizational policies, information security standards, and HIPAA requirements.

  • Participate in departmental projects and perform other duties as assigned.

 


POSITION QUALIFICATIONS – Education, Experience & License

 

  • High school diploma or general equivalency diploma (GED), required.

  • Currently Enrolled in a Computer Science (Or similar) degree program.

  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

  • Experience installing software, patches, updates on Desktops, Laptops, Servers.

  • Experience troubleshooting basic network, software, printing problems.

  • Central Registry, required. 

 

Additional Skills

 

  • Ability to communicate in English; both verbally and in writing.

  • Good communication skills.

  • Excellent customer service skills.

  • Knowledge of Word, Excel, PowerPoint and Access expected.

  • Efficient use of MHSC help desk application is required.

 

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

 

Pre-employment drug and alcohol screening is required.

 

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status.  If you would like more information about your EEO rights as an applicant under the law, please click here.

   

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