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Desktop Support Manager Jobs in Louisiana (NOW HIRING)

TEKsystems

Desktop Support Specialist

New Orleans, LA · On-site

$22 - $26/hr

Manage and maintain company cellular devices and plans and coordinate with service providers as ... Minimum of 1 year of experience in IT support, desktop support, computer repair, or a similar ...

TEKsystems

Desktop Support Specialist

New Orleans, LA · On-site

$22 - $26/hr

This role is required to diagnose and repair problems, implement patches and upgrades, manage data ... desktop support, computer repair, or a similar technical support role. • Current Microsoft ...

Service Global, Inc

Desktop EUC L1

Baton Rouge, LA · On-site

$19.50 - $24.75/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

J&J Exterminating

Support Center Manager

Lafayette, LA · On-site

The Support Center Manager will lead a team responsible for payment processing, accounts receivable support, and administrative assistance. The ideal candidate is a strong leader who thrives in a ...

Entergy

Manager (Vegetation Support)

West Monroe, LA · On-site

Manager (Vegetation Support) Work Place Flexibility: Onsite Legal Entity: Entergy Services, LLC JOB SUMMARY/PURPOSE This position is responsible for management of the Power Delivery Vegetation Field ...

Entergy

Manager (Vegetation Support)

West Monroe, LA · On-site

Manager (Vegetation Support) Work Place Flexibility: Onsite Legal Entity: Entergy Services, LLC JOB SUMMARY/PURPOSE This position is responsible for management of the Power Delivery Vegetation Field ...

Morris & Dickson Co., LLC

IT Support Technician

Shreveport, LA · On-site

$17.50 - $24/hr

Required : • 1-2 years of technical support, help desk, or desktop support experience. • Strong understanding of Windows 10/11 operating systems. • Basic knowledge of networking concepts (DNS ...

Morris & Dickson Co., LLC

IT Support Technician

Shreveport, LA · On-site

$17.50 - $24/hr

Required : • 1-2 years of technical support, help desk, or desktop support experience. • Strong understanding of Windows 10/11 operating systems. • Basic knowledge of networking concepts (DNS ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Louisiana

Desktop Support Manager information

See Louisiana salary details

$12

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$51

How much do desktop support manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for desktop support manager in Louisiana is $30.93, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $41.11 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Louisiana?

The most popular types of Desktop Support jobs in Louisiana are:

What are popular job titles related to Desktop Support Manager jobs in Louisiana?

For Desktop Support Manager jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Louisiana look for?

The top searched job categories for Desktop Support Manager jobs in Louisiana are:

What cities in Louisiana are hiring for Desktop Support Manager jobs?

Cities in Louisiana with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Louisiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $64,339 per year, or $30.9 per hour.

Desktop Support Engineer

MG+M The Law Firm

New Orleans, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

MG+M The Law Firm (MG+M) is seeking to add an on-site Desktop Support Engineer in New Orleans.

MG+M is a nationally renowned litigation law firm concentrating on complex civil matters. The firm’s expertise is diverse but focused in the areas of toxic tort, complex product liability, professional practices, local government, general liability, construction and commercial litigation. We approach litigation as a unified team, integrating our efforts with those of our clients to advance their interests wherever they do business. Our goal is always to deliver optimal results at the best possible value.

As part of a service-driven IT organization supporting more than 600 users across 17 offices nationwide, including over 250 attorneys, the Desktop Support Engineer (DSE) reports directly to the Senior Manager of User Experience and is an onsite position with no direct reports. Serving as the dedicated technical resource for MG+M’s New Orleans office, the DSE is the face of IT locally and is primarily responsible for level 1-2 service requests, litigation and trial support, and project assistance with special assignments.

In coordination with the firm’s Service Desk team and other IT support disciplines, the DSE provides hands-on, timely technical support to attorneys, staff and MG+M’s clients, and partners closely with the National Manager of IT Litigation Support, the IT Leadership Team, Technical Support Leads, Regional and local office management, and select vendors. As AI systems become widely used in legal work, the DSE will be expected to support the distribution of these tools and to leverage them when appropriate.

Key ResponsibilitiesNew Orleans Office Support
  • Serves as the dedicated technical resource and the face of IT for the New Orleans office, building trusted relationships with attorneys, staff and office leadership.
  • Works closely with New Orleans office leadership to support the new hire and onboarding process, including account creation, equipment provisioning and user orientation.
  • Manages the setup, breakdown, relocation and refresh of workstations, conference room technology and other office equipment.
  • Serves as the Incident / Request Owner for support requests in the New Orleans office and provides coverage for other MG+M offices as assigned, escalating to other members of IT as necessary.
  • Provides after-hours and weekend support as required and participates in the on-call support rotation (approximately one week per month, or as required). Demonstrates flexibility with work schedule and travels to MG+M offices as needed for coverage.
Litigation, Trial & Audio-Visual Support
  • Sets up and supports war rooms in connection with the National Manager of IT Litigation Support, including workstations, connectivity, printing, presentation and collaboration technology.
  • Supports MG+M’s Trial Academy program, providing technical and logistical support before and during sessions.
  • Maintains proficiency with audio-visual equipment and delivers A/V services in support of trials, depositions, Trial Academy sessions, presentations and eDiscovery requests.
  • Supports litigation and trial support teams leveraging collaboration platforms (Teams, Zoom, GoToMeeting, Webex, etc.) and eDiscovery systems, and assists visitors on-site and remotely with their use.
  • Provides timely support for litigation requests, including file transfers and data handling, and conforms to best practices for the manipulation, transfer and storage of data.
Service Desk & Technical Support
  • Responds to and resolves Service Desk incidents and requests (phone, e-mail, in-person and system-generated tickets), including desktop hardware, applications, enterprise systems software, print management, collaboration applications, asset inventory, telephony and remote access platforms.
  • Responsible for second-level escalation support and the total incident lifecycle, including timely acknowledgement, routing and tracking, issue resolution and follow-up.
  • Monitors the ticket queue, performs initial intake, and follows the intake and triage procedural structure, leveraging internal and external resources in accordance with escalation procedures.
  • Troubleshoots all aspects of MG+M’s technology platforms, including Windows, printers, scanners, network connectivity (AVD and VPN), two-factor authentication, Microsoft 365 and Copilot, and mobility platforms (iPhone, Android and tablets), as well as installation, integration and new hire account administration.
  • Modifies end-user Active Directory accounts, administers remote access and user-based systems, and supports on-demand technology and cyber security awareness programs.
  • Complies with all IT Security policy and procedure, including Least Privilege Access, and during outage periods follows escalation processes to immediately notify senior staff and management, clearly outlining the symptoms of the failure.
User Enablement, AI & Service Quality
  • Assists with the training and onboarding of MG+M users (attorneys and administrative staff) and provides remote and on-site training on MG+M systems and network connectivity.
  • Supports the distribution and day-to-day use of firm-approved AI-enabled tools, including Microsoft 365 Copilot, and upholds firm policy regarding their safe, secure and ethical use.
  • Effectively articulates complex technical subject matter to both technical and non-technical audiences, in writing and verbally, including technology notifications, reports and procedures.
  • Consistently addresses support requests in a swift, clear and concise manner, employing a positive demeanor and delivering the highest levels of professional customer service at all times.
  • Conforms to ITIL methodologies, leveraging full lifecycle, Incident and Problem Management skills within the Service Delivery model in a collegial, team-based environment.
  • Proactively notifies IT Management of potential service interruptions based on trend analysis and ticket volume, documents incident trends and provides written recommendations.
Qualifications & ExperienceTechnical Expertise
  • Knowledge of Document Management Systems (iManage Cloud) and other legal services practice applications.
  • Hands-on experience with Microsoft Office, Microsoft 365 Copilot, the Microsoft 365 Admin Center and the Azure Admin portal, and with remote access technologies including VPN and RDP.
  • Hands-on knowledge of Service Management software and MDM platforms, with mobility experience supporting iPhone, Android and tablets.
  • Experience supporting end users across Windows, MS Office, printers, mobile devices, email, document management, and cloud sharing and collaboration systems (ShareFile, OneDrive, etc.).
  • Proficiency with audio-visual and conference room technology, ideally in a litigation or trial support setting.
  • Familiarity with large language models (LLMs) and generative AI tools is a must, along with a willingness to support their adoption across the firm.
Service Delivery & Methodology
  • Experience working within desk-side support and Service Desk / Technical Assistance Support roles.
  • Experience in ITIL Foundations methods, processes and procedures desired.
  • Strong problem solving, analytical and troubleshooting skills; able to multitask and remain highly organized.
  • Solid understanding of broad technology components and concepts.
Professional Profile
  • Bachelor’s degree preferred; or equivalent experience.
  • Minimum of 4-6 years’ experience in a fast-paced, demanding Legal IT support environment.
  • Experienced, positive, self-motivated and highly proactive professional with solid written and verbal communication skills.
  • Highly accountable and takes ownership; works independently under pressure with minimal guidance and supervision.
  • Availability for after-hours and weekend support and participation in the on-call support rotation.
  • Willingness to travel to MG+M offices as necessary for coverage and to work additional hours in excess of the regular schedule as needed.


Why Should You Apply?

We offer a collegial work environment, competitive compensation and a comprehensive benefits package including medical, dental, vision, life, disability, and 401(k).

MG+M will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. We are committed to cultivating an environment that embraces and promotes diversity as a fundamental value.

Apply