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Desktop Support Field Service Technician Jobs in Rochester, MN

Helion Technologies

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Hybrid Desktop Support Analyst

Rochester, MN · On-site

$21 - $27/hr

... field services by the remote support team. DSA's carefully document each step of the ... rounded technicians. * Possesses a strong team mentality. * Helps remote users including all ...

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Helion Technologies

Be Seen First

Hybrid Desktop Support Analyst

Rochester, MN · On-site

$21 - $27/hr

... field services by the remote support team. DSA's carefully document each step of the ... rounded technicians. * Possesses a strong team mentality. * Helps remote users including all ...

New

Atlas Companies

Field Service Technician

Byron, MN · On-site

$23 - $38/hr

We support professional advancement through tuition reimbursement benefits and internal growth opportunities. * Company Provided Service Van: Field Technicians receive a company-provided service van ...

SPECTRUM

Field Service Technician

Rochester, MN · On-site

$20/hr

... a Field Technician at Spectrum, you will be on the front lines, installing and repairing services ... You'll receive support to build your confidence and skills to solve complex technical issues. Plus ...

Road Machinery and Supplies Co..

Field Technician

Byron, MN · On-site

$19.75 - $27/hr

...  is searching for a  Field Service Technician  to join its team at our  Rochester ... Our employees are committed to providing the services, technical support, and product solutions ...

SPECTRUM

Service Technician

Rochester, MN · On-site

$20/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing ... You'll receive support to build your confidence and skills to solve complex technical issues. Plus ...

SPECTRUM

Service Technician

Rochester, MN · On-site

$20/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing ... You'll receive support to build your confidence and skills to solve complex technical issues. Plus ...

GDIT

Field Service Representative

Rochester, MN · On-site

$30.44 - $41.18/hr

Field Service and Support Job Qualifications: Skills: Distributed Common Ground System (DCGS ... TECHNICIAN III This is a pipelining requisition for future opportunities. Software Support ...

Field Operations

Field Technician

Rochester, MN

$20.50/hr

... and repairing services and educating customers on their use. In this entry-level role, we will ... You'll receive support to build your confidence and skills to solve complex technical issues. Plus ...

Tom Kadlec Honda

Service Technician

Rochester, MN · On-site

$40K - $150K/yr

Service Technician Rochester, MN Join the Tom Kadlec Honda Team - Serving the Rochester Community ... Paid, Hands-On Training - Learn and grow with industry-leading training and support * 401(k) with ...

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Desktop Support Field Service Technician information

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How much do desktop support field service technician jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support field service technician in Rochester, MN is $21.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $22.50 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Field Service Technician vs Help Desk Technician?

AspectDesktop Support Field Service TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site at client locations, fieldworkRemote or on-site at office, help desk
Industry UsageIT service providers, hardware vendorsCorporate IT departments, support centers
Job FocusHardware setup, troubleshooting on-siteRemote troubleshooting, user support

While both roles involve technical support, the Desktop Support Field Service Technician primarily works on-site at client locations handling hardware and network issues, whereas the Help Desk Technician typically provides remote support and troubleshooting for end-users within an organization.

What are the key skills and qualifications needed to thrive as a desktop support field service technician?

To thrive as a Desktop Support Field Service Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with operating systems (Windows, macOS), ticketing systems, and remote support tools is essential. Outstanding customer service, communication skills, and the ability to work independently help technicians excel in varied environments. These skills ensure efficient issue resolution, minimal downtime for end-users, and high client satisfaction.

What is a desktop support field service technician?

A Desktop Support Field Service Technician is an IT professional who provides on-site technical assistance for computer systems, hardware, and software. They diagnose and resolve issues related to desktops, laptops, printers, and other peripherals, often traveling to different locations to support users. Their responsibilities include troubleshooting technical problems, installing and configuring equipment, and ensuring that all systems operate smoothly. They play a crucial role in maintaining productivity by minimizing downtime for end-users.

What are some common challenges faced by desktop support field service technicians, and how can they be overcome?

Desktop Support Field Service Technicians often encounter challenges such as troubleshooting diverse technical issues in varied client environments and managing tight schedules for on-site visits. Adaptability is crucial, as each location may present unique hardware or network configurations. To overcome these challenges, staying current with technology trends, maintaining strong communication with both users and remote support teams, and developing efficient problem-solving techniques are essential. Regular training and proactive organization can help technicians handle unexpected issues smoothly and provide high-quality service.
What are popular job titles related to Desktop Support Field Service Technician jobs in Rochester, MN? For Desktop Support Field Service Technician jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Desktop Support Field Service Technician jobs in Rochester, MN look for? The top searched job categories for Desktop Support Field Service Technician jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Desktop Support Field Service Technician jobs? Cities near Rochester, MN with the most Desktop Support Field Service Technician job openings:
Desktop Support Field Service Technician jobs near you
Infographic showing various Desktop Support Field Service Technician job openings in Rochester, MN as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,523 per year, or $21.4 per hour.

Hybrid Desktop Support Analyst

Helion Technologies

Rochester, MN • On-site

$21 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

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Job description

About Helion

Helion is the nation’s largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we’ve helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.

Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we’re looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.

Position Overview:

Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Rochester, MN. When working from home (WFH), the Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.

Skills & Qualifications

  • Knowledge of computer software, operating systems, hardware, and networking.
  • Experience with software as a service (SaaS) and other software hosting protocols.
  • Excellent verbal and written communication skills.
  • Good problem-solving and critical-thinking skills.
  • Able to work in a team as well as independently.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Experienced in providing professional and courteous customer service.
  • Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
  • Possesses a strong team mentality.
  • Helps remote users including all application support and configuring VPN access.
  • Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
  • Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
  • Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
  • Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
  • Able to commute to Helion’s client locations and complete various break/fix and project-oriented tickets as needed.
  • Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:

  • CompTIA A+ or equivalent certifications.
  • Associates Degree in Information Technology or related subject.
  • 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
  • 1+ years of experience working on-site with end users.
  • Ability to travel to Helion's client location in Minneapolis, Rochester, MN and surrounding areas (personal vehicle required).
  • Mileage reimbursement tracked and submitted via the MileIQ app (download required).