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Desktop Support Engineer System Administrator Jobs in Springfield, IL

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and ...

LRS

IT Manager Desktop Support

Springfield, IL

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support ... system reliability, and driving continuous improvement across desktop, virtual, and endpoint ...

Hansoninc

Deputy CAD Administrator

Springfield, IL · On-site +1

$50/hr

Support the development and delivery of CAD training materials and learning sessions. System ... Collaborate with engineering, design, and project teams to resolve CAD related challenges. * Assist ...

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Desktop Support Engineer System Administrator information

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How much do desktop support engineer system administrator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support engineer system administrator in Springfield, IL is $42.51, according to ZipRecruiter salary data. Most workers in this role earn between $31.44 and $48.12 per hour, depending on experience, location, and employer.

What is a desktop support engineer system administrator?

A Desktop Support Engineer System Administrator is an IT professional who manages and supports the hardware, software, and network needs of an organization's computer systems. They provide technical support to users, troubleshoot issues with desktops, laptops, and peripherals, and ensure systems run efficiently and securely. Additionally, they may be responsible for installing and configuring operating systems, managing user accounts, and maintaining system backups. Their role is vital for minimizing downtime and keeping business operations running smoothly.

What are the key skills and qualifications needed to thrive as a desktop support engineer system administrator?

To thrive as a Desktop Support Engineer System Administrator, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and commonly hold a degree in IT or relevant certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with tools such as Active Directory, remote desktop software, ticketing systems, and endpoint management platforms is typically required. Strong problem-solving skills, patience, and effective communication are essential soft skills for assisting users and collaborating with technical teams. These competencies ensure timely resolution of technical issues, maintain system reliability, and deliver excellent user support in business environments.

What are some typical challenges faced by desktop support engineer system administrators, and how can they be overcome?

Desktop Support Engineer System Administrators often encounter challenges such as managing diverse hardware and software issues, balancing multiple support requests, and ensuring minimal downtime for end-users. Staying up-to-date with the latest technologies and maintaining strong communication with both technical and non-technical staff can help address these challenges. Effective time management and prioritization are crucial, as is documenting solutions for recurring problems to streamline future troubleshooting. Collaborating closely with other IT team members also helps in resolving complex issues more efficiently.

What is the difference between Desktop Support Engineer System Administrator vs Network Administrator?

AspectDesktop Support Engineer System AdministratorNetwork Administrator
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentEnd-user support, troubleshooting hardware/software issuesNetwork infrastructure management, configuring routers/switches
ResponsibilitiesMaintaining desktops, user support, system updatesDesigning, implementing, and maintaining network systems

The Desktop Support Engineer System Administrator primarily focuses on end-user device support and system maintenance, while the Network Administrator specializes in managing network infrastructure. Both roles require similar certifications and work in IT environments, but their core responsibilities differ significantly, with the former centered on desktops and systems, and the latter on network hardware and connectivity.

What cities near Springfield, IL are hiring for Desktop Support Engineer System Administrator jobs?

Cities near Springfield, IL with the most Desktop Support Engineer System Administrator job openings:

Infographic showing various Desktop Support Engineer System Administrator job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,422 per year, or $42.5 per hour.

Systems Administrator - Endpoint & Identity

Springfield, IL • On-site

AMC Health
Health Care and Social Assistance • 51 - 200 employees
Learn more about AMC Healthexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Primary Job Function:
Systems Administrator responsible for the administration, security, and support of the enterprise endpoint fleet and identity platform in a HIPAA-regulated environment. Responsibilities include Microsoft 365 and Microsoft Intune administration; Entra ID identity and access management; Windows and macOS device management and desktop support; endpoint security and compliance controls protecting Protected Health Information (PHI); administrative automation; and creation and maintenance of documentation including SOPs and runbooks. This is a fully remote position, and all provisioning, administration, and support are performed remotely.
Essential Job Functions:
  • Administers Microsoft 365 tenant services, including Exchange Online, SharePoint/OneDrive, and Teams.
  • Owns Microsoft Intune administration across Windows and macOS, including device enrollment, configuration and compliance policies, application deployment, patch rings, and update management.
  • Performs zero-touch provisioning through Windows Autopilot and Apple Business Manager so that endpoints ship directly to remote employees and are production-ready at first login.
  • Maintains standardized, reproducible device builds and reduces configuration drift across the fleet.
  • Coordinates endpoint hardware logistics with vendors and depot partners, including procurement, drop-shipping, RMAs, and the secure return or disposal of devices from departing employees.
  • Administers Entra ID, including users, groups, roles, licensing, SSO integrations, and application registrations.
  • Designs, tests, deploys, and tunes Conditional Access and multi-factor authentication policies.
  • Executes identity lifecycle management, including automated onboarding, role changes, and same-day access revocation at offboarding.
  • Enforces least-privilege and role-based access across Microsoft 365 and integrated SaaS applications, and conducts periodic access reviews and user access recertification.
  • Configures and maintains endpoint controls supporting HIPAA Security Rule safeguards, including access control, automatic logoff, audit logging, and encryption.
  • Enforces full-disk encryption on all endpoints (BitLocker and FileVault) and manages key escrow and recovery.
  • Maintains data loss prevention and device compliance policies that keep Protected Health Information (PHI) on managed, compliant devices.
  • Executes remote lock and wipe for lost, stolen, or compromised devices, and supports incident response and breach investigation with device and access log evidence.
  • Applies and maintains endpoint security baselines, and tracks and remediates vulnerability findings across the fleet.
  • Maintains documentation and produces evidence for HIPAA audits, risk assessments, SOC 2 reviews, and customer security questionnaires.
  • Ensures the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of systems, applications, and services.
  • Serves as the escalation point for advanced desktop support across Windows and macOS, including operating system, application, authentication, VPN, network connectivity, printing, and hardware issues, all diagnosed remotely.
  • Manages the support ticket queue against defined service level agreements and communicates clearly with non-technical staff, primarily in writing.
  • Develops and maintains standard operating procedures, runbooks, internal documentation, and end-user knowledge base articles.
  • Reads and writes PowerShell scripts to automate repetitive administrative work. Python is nice to have but not required.
  • Tracks hardware, software, and license inventory across the full asset lifecycle.
  • Interfaces with internal and external Network Engineers, Security, and Application teams to optimize systems use and configuration.
  • Provides technical knowledge and recommendations to staff members as required.
  • Some after-hours work will be required for maintenance, patching, and incident response.
  • Performs other related duties as assigned.
  • Ensures the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of systems, applications, and services.
  • Serves as the escalation point for advanced desktop support across Windows and macOS, including operating system, application, authentication, VPN, network connectivity, printing, and hardware issues, all diagnosed remotely.
  • Manages the support ticket queue against defined service level agreements and communicates clearly with non-technical staff, primarily in writing.
  • Develops and maintains standard operating procedures, runbooks, internal documentation, and end-user knowledge base articles.
  • Reads and writes PowerShell scripts to automate repetitive administrative work. Python is nice to have but not required.
  • Tracks hardware, software, and license inventory across the full asset lifecycle.
  • Interfaces with internal and external Network Engineers, Security, and Application teams to optimize systems use and configuration.
  • Provides technical knowledge and recommendations to staff members as required.
  • Some after-hours work will be required for maintenance, patching, and incident response.
  • Performs other related duties as assigned.

Experience/Education
  • Working understanding of HIPAA and the handling of Protected Health Information (PHI) in an end-user computing environment.

General Experience:
  • 3-6 years' experience in IT systems administration, including hands-on administration of Microsoft 365 and Microsoft Intune in a production environment.
  • 3 years' experience serving as a direct technical interface to internal and external customers.
  • Demonstrated desktop support experience on both Windows and macOS.
  • Working knowledge of networking fundamentals, including DNS, DHCP, TCP/IP, VPN, and the remote diagnosis of home network and connectivity issues.
  • Ability to read and write PowerShell scripts for administrative automation.
  • Excellent written communication and self-directed work habits, with sound judgment about when to escalate.

SPECIALIZED EXPERIENCE:
  • Demonstrated experience in a majority of the following:
  • Day-to-day administration of both Windows and macOS endpoints, rather than depth in one platform with limited exposure to the other.
  • Entra ID or Active Directory administration, including SSO, MFA, and Conditional Access.
  • Work in a HIPAA compliant environment, including endpoint controls supporting the HIPAA Security Rule.
  • Endpoint encryption and key escrow (BitLocker and FileVault).
  • Zero-touch provisioning with Windows Autopilot and Apple Business Manager.
  • macOS management at scale with Jamf, Kandji, or a comparable platform.
  • SaaS identity governance or SCIM-based user provisioning.
  • Endpoint detection and response (EDR), SIEM, or vulnerability management tooling.
  • Supporting a fully distributed, remote workforce.
  • Supporting HIPAA, HITRUST, or SOC 2 audits.

Licensure and/or Certification Requirements:
  • Microsoft MD-102 (Endpoint Administrator Associate), or 3+ years hands-on endpoint administration experience.
  • Microsoft SC-300, Microsoft AZ-104, or Apple Certified Support Professional preferred.

Must be a U.S. citizen residing in the continental United States and maintain a suitable home work environment with reliable high-speed internet.
Primarily a stationary role performed at a computer workstation, with extended periods of computer use.
Occasional lifting and handling of computer equipment up to 25 pounds.
Some after-hours availability required for maintenance, patching, and incident response.
Minimal travel required.

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